Here are the key points regarding flawless consultation and the sensible oxymoron from the readings:
- Flawless consultation aims for perfection but recognizes this is impossible. The goal is continuous improvement through self-reflection and feedback. It focuses on understanding the client's perspective, needs and desired outcomes.
- A sensible oxymoron acknowledges two opposing ideas can both be true. For example, change and stability, or loose and tight controls. This recognizes organizations need both adaptability and structure.
- Flawless consultation requires actively listening to understand rather than just waiting to respond. It also means providing objective information to help clients make informed decisions, not pushing one's own agenda.
- The sensible oxymoron framework helps