This document is a resume for Brigitte Sumruld highlighting her experience in customer service and retail roles over the past decade. She has strong skills in customer service, cash handling, inventory control, merchandising, and operating credit/debit POS systems from various positions at Dunkin Donuts, Nuance, Capital Credit Alliance, Old Navy, Sprint, and ClientLogic. Her experience demonstrates excellent abilities in opening/closing procedures, complaint resolutions, and upselling customers.

1. Brigitte Sumruld
(310) 755-5495• Sumruld1029@gmail.com
CUSTOMER SERVICES/ RETAIL CLERK
SUMMARY OF QUALIFICATIONS
A highlyexperiencedprofessional withexceptional skillsofferingexcellentcustomerservice skills,and
proven successful openingand closingstore procedures. Skillsinclude handlinghighlyconfidential
matters with good judgmentand discretionin followingcompanyguidelines. Strongorganizational
and communication abilitiesindealingwithdifficultsituationsresultingin positive results. Abilities
also include:
• ExcellentCustomerService • Opening&ClosingProcedures
• KeyHolder • Cash Handling/Balancing
• InventoryControl • ComplaintResolutions
• Merchandising • Credit/DebitPOS Systems
• Up Selling • CustomerOrders
PROFESSIONAL EXPERIENCE
05/2012 – 03/2012 DunkinDonuts ShiftManager
06/2008 – 11/2008 Nuance Cashier
02/2007 – 06/2008 Capital CreditAlliance ShiftLeader
10/2007 - 11/2007 OldNavy Cashier
04/2007 - 08/2007 Sprint CustomerService Representative
12/2005 - 04/2007 ClientLogic Technical SupportRepresentative