Dean Ash is seeking a customer service role where he can use his 15 years of experience in customer service roles in the banking, mortgage, and hospitality industries. He has a background in client relations, account management, loan processing, and multi-tasking in fast-paced environments. His experience includes roles at Legacy Texas Bank, Hotels.com, Citi Mortgage, Hilton Worldwide, Corelogic, and Countrywide Home Loans.

1. 6224 Dovenshire Terrace
Fort Worth, TX 76112
817-793-6224
ashfamily@sbcglobal.net
Dean Ash
Objective My objective is to use my customer service experience and ability to
multitask to ensure all work gets done in a correct and efficient manner.
Experience December 2015- Present Legacy Texas Bank Plano, TX
Client Service Representative
 Taking inbound calls from customers assisting with any account
relegated questions
 Helping customer determine any additional products or services
that make help them
 Ordering new debit cards and check for customers
 Assisting our bank branches with questions about a customer’s
account
 Processing applications for new accounts such as new bank
accounts, credit cards, auto loans
 Cross Selling different products and services that are offered
February 2015- December 2015 Hotels.Com Dallas, TX
Lodging Support Specialist
 Relocating guest to other hotels all over the world if the property
is sold out
 Placing stop sells, answering any financial questions for the hotel
partners
 Processing cancellations for the guest reservations
 -Taking escalated calls for piers
 Floor Walking and answering any questions other
representatives may have
 Opening and working a caseload thru Salesforce.
2011- November 2014 Citi Mortgage Las Colinas, TX
Homeowner Support Specialist/ Team Lead
 Assisting team members with daily functions and training
 Working with Internal Departments to have matters resolved
 Able to handle Escalated phone calls with professionalism, if no
managers or team leads are available
 Responsible for a work list
 Able to multi-task, prioritize, and deliver excellent customer
service
 Taking inbound calls and assisting the borrowers with all
treatment options
 Working with all types of investors such as Freddie Mac, Fannie
Mae, FHA, VA, and Private Investors to offer the borrower the
best treatment option
 Processing Short Sales, Deed In Lieu, Repayment Plans, and
Modifications
 Collecting on past due account

2.  Working with REO and Property Preservation
 Handling accounts that are in Bankruptcy and also Foreclosure
 Working closely with the Underwriters and Negotiators’ to make
sure the files are worked in the timely manner for the borrower
 Also helping borrowers with charged off accounts
 Helping my manager and team lead with any daily activities they
may need
2011-2012 Hilton Worldwide Carrollton,TX
Customer Service Representative
 Taking inbound calls from all current client and new clients
answering questions about the Honor Program
 Making, Changing and Canceling Reservations
 Researching accounts for client
 Taking escalated phone calls for the team
2010-2011 Citi Mortgage Las Colinas, TX
Bankruptcy Specialist
 Working with all internal departments to resolve escalated issues
 Answering questions regarding Bankruptcy, Foreclosure, and Loan
Modifications
 Taking escalated calls from representative to assist the borrower
 Assisting with Side-by-sides with representatives to help with you
questions at hand
2006-2010 Corelogic Westlake, TX
General Clerk 3
 On-site representative who assist with the daily functions dealing with
FA.
 Helping all team members with workflow to ensure all tasks are
completed.
 Being hand selected by management to be placed onto other clients to
help with the backlog of work
 Researching cases given to me to ensure all information is correct on
every loan boarded with our client.
 Processing Foreclosures, Bankruptcies, and Short Sales
2004-2006 Countrywide Home Loans Fort Worth, TX
Payoff Specialist SR
 Working side by side with managers and team leaders to ensure all
reports and spreadsheets were correct and done before the deadline
 Processing payoff checks and wire to payoff loans.
 Contacting customers and title agencies to collect shortages on
payments that were received.
.

3. Education Eastern Hills High School Fort Worth, TX
 Graduated 2003 with High School Diploma
Tarrant County College Hurst, TX
 Took some basic courses and wanting to go back and finish with
my degree in Accounting