Colita Armenica seeks a sales or customer service role, bringing 15 years of experience developing rapport with clients, understanding their needs, and providing exceptional follow-up. She has a track record of solving problems, promoting products, and resolving complaints to the satisfaction of customers and increase business. Her technical skills and education in electronic engineering and information technology further support customer needs.

1. Colita Armenica 252 622-7574
925 E 300 S colita.armenica@gmail.com
Kaysville, UT 84037
SUMMARY
Sales and customer service specialist with 15 years experience. Exceptional ability to
develop rapport and company customer needs through improved process, reduced cost
and efficiency. Demonstrate abilities to gain customer trust and provide exceptional
follow-up leading into increased business. Strengths in problem solving and technology
solutions. Proficient in computer skills including data entry.
COMPETENCIES
Listening Client Relations Sales
Multi-tasking Troubleshooting Negotiation
Handling complaints Follow-through Production Promotions
PROFESSIONAL EXPERIENCE
Customer Service Representative - Work from Home 2012 - 2015
Transcom : Comcast Communications, Denver, CO
Newcorp : DirectTV - Aurion
Sykes-Alpine Access : American Express-AT&T-Apple
Responsible for providing excellent service for customers of WAH based companies.
Assist customers their internet, TV, home telephone and cellular services technical issues.
Perform customer credit reviews and educate customers about their account. Ability to
act with high integrity, accepts responsibility, and maintain accountability.
● Received Kudos in customer service
● Implemented steps and was able to resolve customers service issues in a
professional manner, working without supervision. Performed upgrades and
promoted products and services to current customers.
● Ability to de-escalate irate customers and able to bring a satisfactory resolution
for every issue.
SALES REPRESENTATIVE 2000 - 2009
CenturyLink (formerly EMBARQ and Sprint), New Bern, NC 2011 - 2012
Responsible for inside sales and providing world-class service to new and existing
customers of EMBARQ. Perform customer credit reviews, built customer accounts in the
billing system, and educate customers about their account. Ability to act with high
integrity, accepts responsibility, and maintain accountability.
● Repeatedly exceeded sales quota by 125% on a monthly basis.
● Implemented steps and was able to retain existing customers as part of the Save
Sales Group, working without supervision. Sell products and services to current
customers, and actively solicit new customers.
● Assist (coaching) other representatives on procedure and processes which
resulted being the top sales team in the state.

2. Colita Armenica 252 622-7574
925 E 300 S colita.armenica@gmail.com
Kaysville, UT 84037
EDUCATION
A.A.S Electronic Engineering Technology, Craven Community College, New Bern, NC
Graduated 1995
Bachelors Information Technology, East Carolina University, Greenville, NC, expected
graduation 2016
SALES AWARDS
Diamond Club; Top Gun; Caught Being Good; President Club
REFERENCES
Irene McCoy - Former Embarq Supervisor
4000 MLK Jr Blvd
New Bern, NC 28560
252 635-2106
Angela D. Spence – Former Embarq Colleague / Trainer
1013 Cleveland Drive
Kinston, NC 28504
252 259-6124
Donald Reece – Personal
Medical Plaza Med1
Morehead City NC 28560
252 -342-4511
Arnold Rowland - Personal
Home Shields Hurricane Protection
Morehead City NC 28560
252 240-1955