Dhiven Gareeb's curriculum vitae provides information about his work experience in customer service roles at MTN and Altec Auto Page from 2006 to 2014. It also describes his experience starting his own industrial machinery business from 2014 to 2015. The curriculum vitae is presented over 7 pages and includes details of his educational background, skills, responsibilities in various roles, and reasons for leaving positions.

1. CURRICULUM VITAE
DHIVEN GAREEB
275 Esselen Crescent
Lenham
Phoenix
4068
PERSONAL INFORMATION
Full Names • Dhiven Gareeb
Contact Number/s • 074 906 8838 / 031 507 5178
E-mail Address • drgareeb@gmail.com
Identity Number • 8907245087059
Nationality • South African Male
Drivers License • Yes: Code 8 (20220006pt54)
CAREER OBJECTIVE
MTN
Telecommunication
Customer service
executive.
My career objective is to secure a position in a progressive and innovative organization in
which my organizational, interpersonal, and communication skills would be utilized. I believe
my hard work, dedication and ability to learn new skills fast will be an advantage to any
company.
I am available immediately and will consider ALL suitable positions.
06 Sep 2012/
May 2014
Performing
duties included:
Contact person/
Avinash Jugnath
031 502 8500.
Mark khosa(HR).
Type
•Assisting customers with Data, Telecommunication systems, 3G
network
•(GSM) Global systems for mobile communication (flow of network) ensuring
customer receive best Network coverage, by using systems such as Smart wizard,
Seibel and Oracle.
•General packet radio service- technicality control of networks from service
providers systems.
•Mobile tariffs, providing step by step explanation of packages offered.
•Vas value added services
Key Activities
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2. •The flow of networking frequency
•Blacklisting/white listing- ensuring customer kept up to terms and conditions of the
company.
•Grey listing- providing customer with warnings in the event of unpaid accounts.
•Procedure behind imie and imsi numbers- providing technicalities behind the
consumer cell number and mobile identification and tracking the mobile in the event
of loss.
•Billing enquires- all contract and prepaid enquiries.
•Blackberry technicalities
•EDGE- processing of networks.
•GPRS(Flow) directing network coverage from the base station to the customer cell
phone.
In December 2012 I ventured into OCC sales department of MTN.
Duties included
•Selling MTN contracts in an inbound call centre
•Performing cold calling and retentions of new customers
•Managing customer itemised billing on MTN systems.
•Crediting customer accounts.
•Debiting customer accounts.
•Conducting follow up calls to customers that had issues with their billing.
• Targets of 7 sales per day achieved/ AHT under 59sec per call/ call flow of 200 calls
per day.
March (2013 to May 2014) I applied through to MTN’S Technical
department as a Junior technical adviser. Performing duties included:
•Theory designing of VPN cloud (Virtual Private Networks)
•Plaining out bandwidth and keeping in mind how many companies are included.
•Depending on Staff and the number of branches included in the drawing up of the
cloud will establish what VPN will be designed eg: VPN (ME) Metro Ethernet, VPN
Supreme or VPN Lite.
•Providing ADSL, Diginet, PRA(primary rate access point).
•ADSL and Diginet advise were given to customer who required fast internet with
minimal to no sharing or best effete internet with high levels of sharing.
•VOIP solutions were designed to minimize the cost factor between branches in
designated areas, with regards to voice calls.
•Lines, switches, extensions drawing up and advice on best solutions for the
customer.
• Each VPN is theoretically designed by me and processed by a Solutions Architect.
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3. 02 FEB 2012/
August 2012
ALTEC AUTO PAGE
Type: Retail
Key Activities
Reason for leaving:
Temporary post.
• IMEI activation activating/reactivating sim cards.
• Sim swaps
• Activation of Rica by South African mobile law processes.
• Cancellation of accounts unpaid accounts or downgrades.
• Verification of customer information using integrated systems.
• Alterations/changes of customer information.
• Activation of new lines retaining customers and performing upgrades.
• Changes to customer banking details.
• Upgrade of existing lines. Customer Service Consultant
• Porting of numbers/ networks.
• Retention of customer information.
• MSISDN verification cell phone number verification.
• Face to face sales and outbound sales also performed on the line.
• Knowledge of in store technology.
• Knowledge of sales systems
• Billing
• Value added services.
02 Feb 2010- 11 Dec
2011
Biz Africa Contact Person: N. Pillay (HR)
Contact Number: 076 750 6046
Type Call Center (Inbound/Outbound)
Key Activities • Debt Collector
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4. • Sales
• Data Capturing
• Customer Service Consultant
• Processing accounts telephonically
• To promote sales-profits
• Responding to customer queries
• To ensure that accurate and professional service is provided to customers.
• Follow up on customer complaints
• Implementing of polices, procedures and processors
• Ensuring +/-
15 minute processing time (Express Credit)
• Maintain productivity
• Maintain work and call quality
• Meet deadlines on allocated projects
• Processing accounts nation wide-Botswana, Namibia-Swaziland-Lesotho
• Ensuring 25 minutes process time-faxed applications
• Capturing 45/50 accounts within time frame
• Administrator
• Responsible for internal management of accounts
• Compiling all quotations
• Administration using systems: excel, power point, word, access and outlook
• Processing accounts nationwide- Botswana, Namibia, Swaziland and Lesotho
• Data capturing on Australian campaigns inclusive of custom systems
Reason for leaving:
Company liquidated.
20 Nov 2006-20 Feb
2007
• Customer Care (Customer Service) • Contact Number: 031 304 4191
(HR)
Company Type • EDGARS
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5. Key Activities • Administrator
• Assisting with Stock taking
• Data Capturing
• Customer Service Consultant
• Processing accounts telephonically
• Handling of client queries
• Follow up on complaints/Queries
• Processing of client club cards (Discounts,Movies)
• Debt Collections
• Replenishing (Fulling stock on the floor)
• Sales
Achievements
Reason for Leaving
2014/2015.
List of machinery
sold:
Key Marketing
Activities to achieve
targets :
• Effective communication skills
• Matric 2007
From March 2014 to December 2015.
I started my own business selling Industrial machinery to SMME and Public customers.
My clients ranged from hardware owners to industrial site owners.
•Industrial tyre removers up to 22inch.
•Tyre balancing machines.
•Mag repair machines with latte and without 22inch, 2phase and 3phase.
•Industrial polishing machines for car bodies and mags.
•Industrial size compressors
•Tig machines 2phase and 3phase.
•Hydraulic punch.
•Pant guns.
•Durable pipping.
•Industrial wall grinders.
•Weekly advertising in lead newspapers.
•Seeking customer through online directories, sending emails to them with specials
•offered on machinery with all my details attached.
•Browsing through newspapers, calling on industrial stores gaining in leads.
•Printing out pamphlets and posting in public post boxes.
•Monthly meeting with potential clients.
•Advertising on road boards.
•Mobile advertising on vehicles.
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6. •Word of mouth.
•Searching on companies in the industrial environment , calling and explaining the offers on
machinery and providing them with a buyers card which promises the
customer further discounts.
Suppliers of machinery:
• Wholesalers in the Durban area. Companies that refurbish machinery , companies that sell
Machine parts I would purchase for reassemble and resale at market price or retail price
Depending on the need of the product, if my demand over weighed my supply it would be
Sold at retail price/ supply over weighed demand it would be sold at market price.
Job hunting reasons:
• Business was fast paced in the beginning with monthly sales ranging between
R15,000 to R30,000,
EVENTUALLY BUSINESS BECAME VERY SEASONAL,
COMPANIES AND PUBLIC DID NOT HAVE THE INCOME
TO PURCHASE INDUSTRIAL MACHINES WEEKLY OR MONTHLY.
S ki l l s o b t a i n e d :
•Ability to work exceptionally well under pressure
•Strong leadership skills, attained in running my own business
•Acknowledging and practicing the meaning of being a HUNTER!!!
•Pushing through and achieving targets
•Ability to handle large amounts of money and utilizing it in the right business areas
•Self motivation
•Being able to work towards a goal and achieving the best
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7. P RO FE S S I O N A L S T RE NG T H S / S K I L L S
• Excellent interpersonal skills.
• Strong independent thinking skills.
• Very good verbal and written abilities
• Well-mannered, approachable person.
• Well versed in problem solving.
• Patient and comfortable to communicate across language barriers and
cultural differences.
• Able to demonstrate new products at short notice.
• Excellent phone manner.
• Listening skills
• Integrity
• Ability to train others
• Goal driven
• Pro – Active
• Achievement Drive
• Attention to every detail
• Impact and Influence
• Adaptability
• Negotiation Skills
• Good Customer Service orientation
• Strong and independent
• Good analytical skills
Out of the box thinker, with exceptional independent ability.
Able to find suitable clientele for business in a short period.
• Professional and knowledgeable in business ethics and procedures.
• Very market integrated.
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8. • Exceptional sale skills.
• Thorough telecommunication training and skills ability.
• Industrial site sales knowledge.
• A well round business person
• Well versed in computer literacy
• Fast thinker and a hard worker
• Grasp new work very fast
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9. EDUCATION
National diploma
2008/2010
Subjects :
2007
Subjects Completed
• Durban University Of Technology
(Marketing Business Management )
• Retail
• Administration
• Business Management.
• Communication
• Organizational Effective
• Small Business Management 1,2,3
• Financial Plan
• Forms Of Ownership
• Business Buyout
• Business Function
• Business plan
• Marketing Plan
• Managing Growth
• E-Commerce Opportunities
• Harvesting an existing Venture
• Business Environment and Strategic Palling
• Management Functions and Techniques
• Personnel Management
• Ethic and Social Responsibility
• Staffing a Business
• Operations Management.
• Quality Management
• Benchmarking
• Grade 12 Crystal Point Secondary
• English
• Afrikaans
• Mathematics
• Economics
• Business Economics
• Accounting
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10. Personal Achievements • RCL Representative in Grades 10 and 11
• Chosen as Deputy Head Boy in grades 11 and
12
• Participant of The Drakensburg Interschool
Survival Course in 2002
• I was also part of AIDS and Drugs workshop in
the year 2007
• Appointed King of Crystal Point Prom.
COMPUTER LITERACY
1 Had appropriate
training only
2 Limited practical
experience
3 Solid practical
experience
4 Well versed, extensive
experience
5 Expert, extensive
experience
• Windows 5
• Internet 5
• E-mail 5
• MS Word 5
• MS Excel 3
• MS PowerPoint 2
• Access 3
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