Vernon Charles O'Neil has over 15 years of experience in customer service and sales roles. He has a proven track record of developing relationships, resolving complaints, and meeting sales targets. His skills include commercial negotiations, problem-solving, and technology proficiency. O'Neil is seeking a new opportunity with scope for career advancement where he can apply his teamwork abilities and initiative.

1. Resume
Vernon Charles O’Neil
18 Terry Crescent,
Mandurah WA 6210

2. Personal Details.
Name: Vernon Charles O’Neil
Telephone: M 042111 9378
Drivers Licence: Classes Held; C & R,
Forklift Ticket.
E-Mail address: voneil@westnet.com.au
Objective: To work within a pro-active multi-skilled customer service/sales
environment with scope for advancement.
Achievements: During my employment with SOTICO I was part of a team reviewing the
Customer
Service Values and Company code of conduct.
Forwarding recommendations which were implemented as part of the
company’s
overall sales policy.
Developed Excel spreadsheets for sales clerks to use for referencing
factory/joinery
costs and selling prices for all stock and special joinery items.
Active committee member of the Bunnings/SOTICO social Club.
Personal Qualities: Team orientated and can work Autonomously.
Communication and listening skills.
Commercial, customer service and negotiation skills.
Able to resolve customer complaints in a timely and effective
manner satisfying the customer and company objectives.
Initiative and self motivated.
Skills/Qualifications: Midland College of TAFE 1988 – Parts Interpreters course.
MS Windows ’98, 2000, XP, & Vista operating system.
Apple OS-X Operating system.
MS Office ’97, 2000, 2003 & 2007
Word/Excel Competency Intermediate/Advanced
MS Outlook
OZDOCS Export documentation system.
IBM AS-400 User.
DG Mainframe user.
MFG-Pro purchasing system
Sales/stock control/inventory management systems
Excellent working Knowledge using SAP.
Progress towards Certificate 3, information Technology, Basic computer
structure
including installation of software & computer hardware replacement.
St John – Workplace 1st
aid certificate.
Certificate 3 Communications – Graduated, March 2002.

3. Employment History.
Employer: Challenge Recruitment
Labour Hire Assignment – Jacobs Douwe Egberts
167 Raleigh Street, Carlisle
3rd
August 2016 –
Position: Driver - Storeman
Responsibilities: Pick, Pack Load and delivery of Coffee and tea plus machinery to hospitals,
Aged care facilities and coffee shops throughout the metropolitan area.
Employer: Oxworks
57 Conquest way, Wangara WA 6065
23rd
November, 2015 – 5th
April, 2016 (5 – Months)
Position: Internal Sales Representative
Responsibilities: Providing a high level of customer service through correct and efficient
processing of customer requests for quotations and order placement. These
requests may be received through e-mail, fax, phone and the customer service
counter.
Asking leading questions during the order/quotation placement process
allowing opportunities to value add and build excellent rapport with each
customer contact.
Processing internal work orders for manufacturing of flashings & custom
requests.
Assisting the external Reps with pricing queries, quotation preparation and
requests for credits.
Cash handling, EFTPOS transactions
Employer: Stramit Building Products
605 Bickley Road, Maddington WA 6109
12th
January, 2015 – Current (Contract)
Position: Account Manager – Distributor/Domestic - External.
Responsibilities: Maintain existing customer relationships by focusing on retaining and growing
the business with existing customers through a consultative approach and by
responding to requests for quotations, ensuring these are completed in a
timely manner through the resources provided by the company.
Preparation of formal quotations for my customers & follow ups.
Manage credit applications to potential customers following through to
approval.
Maintain up to date lists of customer calls and visits against each customer
within the Relationship management system.
Monitoring my monthly sales performance against the sales budget and provide
sales forecasting at the beginning of each month during the monthly sales
meeting.
Ensuring that exceptional customer service is delivered to all of my customers
at all times. Reporting comments from my customers to the appropriate
internal personnel where good or not so good service has been given.

4. Employer: Revolution Roofing
55 Hector Street, Osborne Park WA 6017
18th
August, 2014 – 9th
January, 2015
Position: Internal Sales Officer
Responsibilities: Providing a high level of customer service through correct and efficient
processing of customer requests for quotations and order placement. These
requests may be received through e-mail, fax, phone and the customer service
counter.
Asking leading questions during the order/quotation placement process
allowing opportunities to value add and build excellent rapport with each
customer contact.
Processing internal work orders for manufacturing of flashings & custom
requests.
Assisting the external Reps with pricing queries, quotation preparation and
requests for credits.
Cash handling, EFTPOS transactions
Employer: Metalcorp Steel
184 Balcatta Road, Balcatta WA 6021
23rd
July, 2007 to 31st
July 2009
Position: Customer Service Officer
Responsibilities: Providing a high level of customer service through correct and efficient
processing of customer requests for quotation, placement of orders, processing
internal purchasing requests for product supply or manufacture with major
suppliers ensuring the best price possible for both the company and the
customer.
Loading orders on the company truck or the customer‘s private vehicle for
delivery, creating delivery manifests, directing other team members to ensure timely
and accurate loading of goods following the Government’s transport and loading
restraint guidelines
Merchandising, assisting to develop new and innovative ways to display stock
within the store.
Cash handling, EFTPOS transactions Daily cash drawer reconciliation and
Banking deposits.
Transferred Bluescope Distribution
62 Chester Pass Rd, Albany WA 6330
7th
August 2009 to January 2013
Responsibilities: Providing a high level of customer service through correct and efficient
processing of customer requests for quotation, placement of orders, processing
internal purchasing requests for product supply or manufacture with major
suppliers ensuring the best price possible for both the company and the
customer.
Creating & Completing Cutting orders internally for Plate, Tube, Merchant Bar
& Beams
Assuring accuracy and availability of stock. Correct pricing of all despatch
orders.
Creation and updating of internal price lists from our major suppliers via excel
spreadsheets, converting then to PDF file format.
Editing company pricing lists for customer hand-outs. Proof reading books to
ensure accuracy before distribution, at times outside normal work hours.

5. Cash handling, EFTPOS transactions Daily cash drawer reconciliation and
Banking deposits.

6. Transferred Metalcorp Steel
497 Abernethy Road,
Kewdale
from January, 2013 to 11 Aug, 2014
Responsibilities: Offering direct customer support, Building a close relationships with members
of these companies within a territory covered by an external Rep, becoming
the first point of contact for these companies.
Assisting the external Rep and customers with pricing queries, quotation
preparation requests for credits, and sourcing non stocked items from other
Steel merchants liaising with the mills & supply chain to confirm product
availability. Placing orders as requested by customers at times negotiating
pricing and supply on alternative materials when Unable to supply the
requested item.
Placing production orders for the cutting of Plate, Tube Sheet from Coil &
beams
Product ordering & pricing negotiation of materials not offered by the
Bluescope brand with companies such as Van Leeuwin, Bohler Udderholm, ASM,
Stirlings Australia, to offer customers a complete service.
Employer: Telstra Corporation
Oracle Sales Centre – One In-Bound Sales
Level 2, 80 Stirling Street, Perth WA 6000
2nd
July, 2006 to 16th
July, 2007
Position: Sales Professional – In-Bound Call Centre
Responsibilities: Assisting customers with enquiries about Telstra products and communication
requirements, offering solutions based on their needs through asking discovery
questions and gathering information to create a clear picture of any other
products or services that may be more suitable to fulfil their communications
needs more effectively.
Primary responsibility is talking with customers who may have part or the
whole of their services with another communications carrier. Offering solutions and
incentives to bring their service back to Telstra.
Assisting customers on billing enquiries, fault management and general
information about their service or products available, using DOS or Windows based data
bases, directing calls to more appropriate areas when required.
Gaining industry knowledge and market trends, product or service Changes and
new
marketing offers through the self learning systems maintained on Telstra’s
intranet.
Employer: T4 Technology
Shop 6 69 Lockyer Avenue,
Albany WA 6330
9th
October 2004 to 10th
June, 2006
Position: Internal Sales Representative
Responsibilities: Provide timely and friendly assistance to customers over the extensive range of
Vodafone mobile and Apple computers and accessories. Following shop opening
and closing procedures. Cash Handling, Assisting customers on issues relating
to use and warranty of products purchased from the store. Telephone enquiries.
Keeping up to date with new products due to come onto the market.
Merchandising, assisting to develop new and innovative ways to display stock
within the store.

7. Employer: Telstra Licensed Shop
Shop 2 78-82 Lockyer Avenue,
Albany WA 6330
9th
March, 2004 to 19th
August 2004
Position: Customer Service Officer.
Responsibilities: Provide timely and friendly assistance to customers over the extensive range of
Telstra products and services. Following shop opening and closing procedures.
Cash Handling, Assisting customers on issues relating to use and warranty of
products purchased from the store as well as other Telstra locations.
Telephone enquiries. Keeping up to date with new products due to come onto
the market.
Responsibility to cover all aspects of mobile phone repairs, booking in handsets
for repair, processing shipment notes to the repair centre, liaising with transport
contractors to pick up repairs and booking back in repaired handsets.
Contacting customers to advise completion of repairs or advice of charges
incurred due to not warranty problems.
Employer: Kelly Services – Temp Team
5 Mill Street,
Perth WA 6000
Assignment – Telstra Communic8 – Activations & Customer Service
Telstra Building,
80 Stirling Street,
Perth WA 6000
28th
May, 2003 to 7th
March, 2004
Position: Customer Service Officer
Responsibilities: Provide an accurate, timely and welcome service to new customers of
Communic8 Pre-Paid, being first point of contact.
Assisting customers to understand the products and services offered by the
organization. Troubleshooting problems that customers may have in usage of
this service and billing enquiries of account customers under the Communic8
brand.
Employer: B-Digital Adelaide Terrace, Perth WA 6000
9th
October, 2000 to Feb, 2003
Position: Sales and Service agent
Responsibilities: Providing a high level of customer service through correct and efficient
processing of customer enquiries for mobile handsets assuring the highest level of accuracy
and confidentiality assuring availability of stock before order completion. Correct
processing of all orders before completion (correct contract applied, pricing
information accurate)

8. Employer: Sotico (Bunnings Forest Products)
100 Pilbara Street,
Welshpool WA 6106
July, 1993 to 22nd
February, 2001
Position: Clerk, Sales & Logistics
Responsibilities: Providing a high level of customer service through correct and efficient
processing of customer requests for quotation, placement of orders, Assuring
accuracy and availability of stock. Correct pricing of all despatch orders of
materials purchased from all mills and processing centres. Updating the
customer contracts database under direction from management.
Other Duties: Relief Cashier, Sales and logistics.
Issuing manual invoices, receipts, cash handling, EFTPOS transactions
reconciliation of all transactions on a daily basis. Book Keeping Daily/Weekly, Banking
weekly.
Relief Export administrator, Sales and Logistics
Liaison between shipping companies, mills, marketing and international sales
reps for prompt delivery of materials requested for supply to overseas
companies.
Organisation and accurate processing of export documentation for government
departments. Issuing company invoices. Preparation of Bills of Lading, Export
insurance forms and certificates, all in compliance to overseas bank drafts and
letters of credit.
Employer: Midland Brick
Bassett Road,
Middle Swan WA 6056
From 3rd
May, 1989 to 25th
June, 1993
Position: Customer Service Officer
Responsibilities: Owner Builder advisory of colour co-ordination of pavers and bricks.
Estimating brick and paving quantities from plans.
Telephone and counter enquiries and service.
Cash handling.
Co-ordination of sales and deliveries to country areas.
Liaising with country cartage carriers and sales outlets.
Branches; As previous to the Midland office, plus quotation of customer requirements for
paving bricks and accessories.
Cash handling and banking.
Conflict resolution.
Daily Book keeping.
Stock control.
General housekeeping.
Opening and closing procedures.
Store security and merchandising.
Other Duties; Assisting the IT Department in the training of all sales staff on the operation of
the new sales system being developed internally. Submitting to management,
progress reports on staff involved in the training Sessions, advising any faults
or enhancements suggested during sessions.

9. References.
Mr Stuart Evans - Owner/Operator,
T4 Technology
Shop 6/ 69 Lockyer Avenue
Albany WA 6330
W 08 9842 9660
Mr Bruno Pomponio - Network Area Manager
Stramit Building Products
615 Bickley Road,
Maddington WA
W 08 9493 8800
M 0409 302 047
e Bruno.pomponio@stramit.com.au
Mr Gunther Werner - Account Manager
Bluescope Distribution
8 Bradford Street,
Kewdale WA 6106
W 0466 726 568
Mr Ian Shirley - Commercial Manager
Revolution Roofing
55 Hector Street,
Osborne Park WA
W 089217 9011
e ian.shirley@revroof.com.au

10. References.
Mr Stuart Evans - Owner/Operator,
T4 Technology
Shop 6/ 69 Lockyer Avenue
Albany WA 6330
W 08 9842 9660
Mr Bruno Pomponio - Network Area Manager
Stramit Building Products
615 Bickley Road,
Maddington WA
W 08 9493 8800
M 0409 302 047
e Bruno.pomponio@stramit.com.au
Mr Gunther Werner - Account Manager
Bluescope Distribution
8 Bradford Street,
Kewdale WA 6106
W 0466 726 568
Mr Ian Shirley - Commercial Manager
Revolution Roofing
55 Hector Street,
Osborne Park WA
W 089217 9011
e ian.shirley@revroof.com.au