Stephanie Sutlick is seeking a new position and has over 20 years of experience in customer service, management, and clerical roles. She has a background in financial services, telecommunications customer support, and retail management. Sutlick's skills include data entry, excellent communication abilities, and providing superior customer service. She is detail-oriented, hard-working, and able to work independently or as part of a team.

1. 829 Caledonia St
La Crosse, WI. 54603
608-385-8053
ssutlick@hotmail.com
STEPHANIE SUTLICK
OBJECTIVE I am a highly motivated individual who has ambition to succeed in any
given environment. I am loyal, friendly, and work well with a team while
also working efficiently on my own. I’m dedicated and I’m always up to a
challenge whatever the situation. I am seeking a position where I can
develop and excel while giving my best to an employer.
SKILLS & ABILITIES  Detail oriented
 Excellent oral and written skills
 Microsoft Word, Excel, Office, and Outlook
 Data entry experience
 Type 40+ wpm
 Providing excellent customer service both in person and over the
phone
EXPERIENCE MANAGER, ADVANCE AMERICA
11/2014-08/2015
Fully responsible for all aspects of running store. Collection calls, assisted customers
applying for loans or paying bills. Deposits and audits of store. Training new employees.
Hiring new employees.
BUSINESS CARE SPECIALIST, SPRINT
05/2012-10/2013 and then from 08/2014-10/2014
Took mostly inbound calls from business customers with small or large corporations. I was
responsible for taking care of customer issues ranging from simple device swaps,
troubleshooting, to complex billing and account setup issues.
ASSISTANT MANAGER, ADVANCE AMERICA
12/2008-03/2012
Fully responsible for all aspects of running Advance America location in absence of the
manager. Assisted customers with applying for loans. Approval or denial of applications.
Opening and closing store. Deposits and audits of store.
CUSTOMER SERVICE REP, GREAT LAKES SPECIALITY FINANCE
07/2007-12/2008
Assisted customers with applying for loans. Approval or denial of applications. Data entry,
audits and cash deposits. Also made collection calls.

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HOUSEKEEPING, MICROTEL INN
07/2005-09/2007
Cleaned guest rooms and public areas. Also inspected rooms that were cleaned by other
housekeepers.
QUALITY CONTROL, NORTHERN AUTOMOTIVE SYSTEMS
07/1994-09/2000
Final quality inspection of parts before being shipped to customers. Data entry for specs
and results of inspections. Also measured light and color of parts before production.
EDUCATION CASHTON HIGH, CASHTON, WI.
General Studies
RECOGNITIONS I have received certificates for having a 100% customer satisfaction
surveys for several months while working at Sprint. I also was recognized
for exceeding average call handle goals.
At Advance America in 2015 I received multiple rewards for Center of the
Quarter for lowest debt and highest profit.