Dan Roth Resume22
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Dan J. Roth has over 7 years of experience in customer service and sales roles. He currently works as a Sales Consultant for AT&T, where he meets sales quotas and transitions customer support calls into sales opportunities. Previously, he held several roles for Time Warner Cable including Customer Service Representative, Team Lead, and Team Mentor. He also has retail experience from working at Hotel Del Coronado and Paradise Pen Company. Roth has a Bachelor's degree in Journalism/Public Relations from Monmouth University and is proficient in various customer service and billing systems.
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Dan Roth Resume22
- 1. Dan J. Roth Dan.roth4@gmail.com 2612 Figueroa Blvd San Diego CA 92109 Cell: (732) 986-6845 Experience AT&T April 2015- Present SalesConsultant Met daily and monthly target quotas for sales including specific strategic units Transitioned billing and tech support calls to sales opportunities by exploring customer needs while fixing the original issue Resolved customer billing concerns by providing detailed explanations, clarification and adjus tments as necessary Mentored other agents to enhance their sales,systemmanagement and call flow Navigated 20 systems covering all 50 states in order to assist customers Time Warner Cable October 2013-April 2015 Customer Service Representative 2 Sold digital television, high speed internet and phone service to new customers Increased revenue by upgrading existing customers on additional services, digital tiers, higher speeds and other services. Used CSG and AAD systems to assist customers with all billing related inquiries including changing plans, monthly pricing, past due payments,promise to pay and partial month charges Worked with customers to troubleshoot and fix internet, television and phone related issues Deescalated customer issues with proven customer service skills Recognized as a top performer in the company Customer Service Team Lead Assisted agents in de-escalating customer issues by advising how to handle customer inquiries and technical problems Acted in supervisory role when customers requested a supervisordue to billing disputes,technical issues or complaints Completed provisioning, transfers and work orders that agents do not have access to Customer Service Team Mentor Assisted newhire training classes in learning technical support,billing systems,order entry, policy and procedures Listened to calls and worked with new and established agents to improve performance in CSAT surveys,dispatch rate, handle time, transfer and first call resolution Trained agents in wireless internet support Hotel Del Coronado May 2013-September 2013 Seasonal Retail Associate Responsible for working in any one of the Hotel’s 12 retail stores including men’s apparel, jewelry, and kids Use knowledge of San Diego and the Hotel to satisfy customer inquiries into places to go in the area Reach daily, weekly and monthly sales goals Paradise Pen Company September 2008-January 2011 Retail Sales Associate Educated customers on the history and intricacies on a wide variety of writing instruments Sold pens and office accessories ranging from five dollars to over a hundred thousand dollars Provided top quality customer service to high end clientele Set up and delivered corporate orders Skills CSG, AAD, Ason plus,CRM, CCS, SystemX, Sord and Boss System proficiencies Professional level understanding on use of Dpet, Socal and other diagnostic tools Education
- 2. Monmouth University, West Long Branch NJ: May 2007 Bachelor of Arts Degree in Journalism/Public Relations; Concentration in Journalism