Carl "CJ" Francis Jr. is an experienced sales professional with over 20 years of experience in automotive sales and service. He has held roles such as Service Advisor, Service Writer, and Sales Manager for various automotive dealerships in Georgia and Florida. CJ has a proven track record of exceeding sales goals and providing excellent customer service. He has received numerous awards for his sales performance and customer satisfaction results. CJ is proficient in sales software and seeks new opportunities in home sales.

1. CARL “CJ” FRANCIS JR.
ADDRESS: 1560 Montreal Road, Tucker, Georgia 30084 PHONE: 678.353.6562  470.775.3557
EMAIL: carlfrancisjr@gmail.com LINKEDIN: https://www.linkedin.com/in/carlfrancisjr
In Home Sales
Area of Focus: Sales
QUALIFICATIONS PROFILE
Award-winning and performance-focused professional with wide-ranging experience in sales management;
complemented with strong competency in customer service, marketing, and account management. Dedicated and
motivated team leader with proven ability in establishing long-term customer base and ensuring repeat business.
Armed with strong negotiation, problem-solving, and analytical skills in sourcing new business opportunities and
generating high-volume sales toward revenue growth. Skilled at establishing relationships and collaborating with all
levels of professionals.
CORE COMPETENCIES
Business-to-Business Sales | Cold Calling | Contract Negotiation | Conflict Resolution | One Call Close
In Home Sales | Customer Relationship Management
PROFESSIONAL EXPERIENCE
NALLEY AUTOMOTIVE GROUP – NALLEY NISSAN OF ATLANTA | ATLANTA, GA
Service Advisor 2016–2016
 Coordinate with customers to accurately identify problems with vehicles and provide technicians with
appropriate repair descriptions.
 Work closely with the technician and Parts Department to prepare estimates.
 Perform key responsibilities, including verifying service history for maintenance and tracing previous declined
work attempts.
 Deliver outstanding customer service by greeting customers and assisting in processing their requirements.
 Consistently guarantee 100% of customer satisfaction by meeting deadlines in pick-up and repair services.
CURRY HONDA | ATLANTA, GA
Service Advisor 2010–2016
 Took charge of preparing and encoding repair orders (RO) into the service database system.
 Identified automotive problems by inspecting, test driving, and checking vehicle maintenance records.
 Built a large customer base and contacts.
 Positioned at the 10% of sales on a monthly basis and #1 rank in top customer satisfaction index (CSI)
throughout tenure (six years) by generating more than 95% rating per year.
 Received the President’s Award in 2011.
TIM STEWART FORD | ATLANTA, GA
Service Writer 2006–2010
Held responsibility in validating warranty and service contract coverage by reviewing documents and explaining
requirements.
Prepared comprehensive automotive documents detailing problems and corrective resolutions.
Functioned as a liaison between clients and technicians regarding repair services.
Earned commendation for being the top producer in metro area.
EARLIER CAREER WITH HIGHLIGHTS
SAFETRON ALARM SYSTEMS | ORANGE CITY, FL
Part Owner | Sales Manager
 Played a vital role for the growth and development of a newly established profitable company by rendering
expertise in recruiting, training, leveraging, and managing employees.
ADT SECURITY SERVICES CORPORATE OFFICE| WINTER PARK, FL
Sales Representative, Sales Manager
 Performed a pivotal role in managing the first business J2 self-generation sales program that led to National
Program in support to the creation of authorized ADT dealer program to aid ADP corporate to establish profitable
recurring revenue.
 Demonstrated expertise in building top producing self-generating sales force within the Winter Park corporate
office for both residential and small business applications including security CCTV camera and access control
systems.
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2. CARL “CJ” FRANCIS JR.
ADDRESS: 1560 Montreal Road, Tucker, Georgia 30084 PHONE: 678.353.6562  470.775.3557
EMAIL: carlfrancisjr@gmail.com LINKEDIN: https://www.linkedin.com/in/carlfrancisjr
APC AUTOMATIC ALARMS |ORANGE CITY, FL
Sales Representative, Sales Manager, General Manager
 Served as the driving force in attaining the Office of the Year award.
 Successfully grew business by surpassing sales expectations.
 Earned commendation for being the top sales representative in in-home sales across South Eastern Zone and
Central Florida.
 Received numerous awards in ITI security sales with prizes, including trip to Puerto Vallarta and seven-day
cruise on Majesty of the Sea.
 Exhibited expertise in recovering the failing AT&T Home Security System Dealership and made it at the top 2
producing authorized dealership across the southeastern United States regions.
 Successfully developed and enlarged the company into four other counties within Central Florida.
 Awarded 10% ownership by the APC Automatic Alarms.
KAISER PONTIAC, BUICK AND GMC | DELAND, FL
Service Writer
 Acquired numerous awards as recognition for top-caliber sales performance and customer satisfaction.
BAIRD RAY NISSAN | LONGWOOD, FL
Assistant Service Manager, Service Advisor
 Consistently exceeded business expectations in managing all customer relations and dispatching all work to
design a system to track previous declined work which successfully resulted to an increased in company
revenue.
DELAND DODGE | DELAND, FL
Sales Representative
 Achieved various awards, such as New Car Salesman of the Year and Top New Car Sales Representative awards.
PROFESSIONAL DEVELOPMENT
Zig Ziglar Sales and Personal Improvement:
Born to Win | Top Performance | Secrets of Closing the Sale
Raising Positive Kids in a Negative World | God’s Way is Still the Best Way
Brian Tracy:
High Performance Selling | The Psychology of Selling | Sales Magic Training Course
Tom Hopkins Sales Boot Camp
Featuring How to Master the Art of Selling Anything | The Official Guide to Success
Low Profile Selling: Act like a Lamb... Sell Like a Lion
Dale Carnegie:
Sales Course Based on Book How to Win Friends and Influence People
The 5 Great Rules of Selling | Sales Training Programs
COMMUNITY INVOLVEMENT
Donor, Holt International Children’s Services; American Society for the Prevention of Cruelty to Animals;
Atlanta Mission; and ChildFund International
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) | Windows 10 | Window Office 365
CDK | Reynolds and Reynolds | ADP | ASR Pro | Xtime
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