Virtual eb 14 1028

Making the Transition
to High-Impact Virtual
Learning
Executive Briefing
© 2014 NetSpeed Learning Solutions. All rights reserved. 1

Executive Briefing Objectives
• How interactive, engaging VILT leads to
learning transfer and performance
improvement
• What decisions lead to effective VILT
• Why you should consider virtual
solutions offered by NetSpeed Learning

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About Cynthia Clay
• 25+ years of experience
• Began delivering web conference training
in 2004
• Author of Great Webinars (published by
Pfeiffer)
• Leads the Virtual Facilitator Trainer
Certification™ course

Opening Poll
What is driving your organization’s move to
virtual, instructor-led learning?

ROI

Tangible Cost Reductions
• Travel
• Instructor time
• Physical facilities
• Printed training materials
• Administrative time
• Hours of lost productivity

Intangible Benefit Increases
• Productivity
• Learning retention
• Proficiency and
effectiveness
• Satisfaction and morale
• On-the-job application

E-learning Completion Rates
“Our studies have shown that
participants in e-learning
programs are less likely to
follow through than in an
instructor-led program.”
Jack Phillips and Holly Burkett

Commitment
“In an instructor-led
process, there is often a
commitment made between
the participant and the
instructor that might
increase the likelihood of
participants applying what
was learned.”
Jack Phillips and Holly Burkett

The Virtual Future
• 60% of corporate learning is still
delivered in the traditional (ILT) format.
• 80% of companies that have tried
VILT now use it as their
dominant training mode.

Learning Retention
“…learning leaders have found virtual
learning retention to be just as good—or
even better—than in-person training
retention.”
Tom Masotto
Chief Learning Officer

Experience Poll
How have you integrated web conferencing
into your delivery methods?

What Can Go Wrong?

Marketing Messages
“Reach more people more often
without travel, facilities or
equipment costs.”
“Train up to 1000 attendees at
once, anywhere in the world.”
“Create a digital library of on-demand
recorded lectures….”

Marketing Messages
What is the problem with these
marketing messages and the goal of
delivering effective learning programs?

Common Errors
• Use web meeting software, not web training
software
• Deliver to 1000+ people
• Show a PowerPoint and lecture
• Disable Chat
• Use two Polls to gather feedback
• Allow private Q & A
• Keep the presenter off-camera
• Use 1-way VOIP with no
voice-to-voice interaction

Death by PowerPoint

Death by Webinar

Decisions

Decisions
Decide your primary purpose
Choose a platform that includes more than
basic features
Identify virtual facilitator competencies
Reskill your trainers
Reskill your instructional designers
Repurpose your content
License content designed for web delivery

What’s Your Primary Purpose?
• Teach small groups of learners
• Coach an individual (one at a time)
• Present to audiences of 1000+
• Conduct ad hoc meetings

Engaging VILT Platform
• High quality streaming video
• Public and private chat
• Whiteboard and annotation tools
• Participation (status icons or
emoticons)
• Easy-to-use polling

Engaging VILT Platform
• Persistent rooms
• Break-out rooms
• VOIP + teleconference
• Desktop and application sharing
• Ability to play short videos (test this)

Virtual Delivery Skills

Satisfaction Poll: Delivery
How satisfied are you with the quality of
delivery for your VILT?

Facilitator Success Profile
• Classroom facilitation experience
• Dynamic vocal quality
• Comfort on camera
• High energy, fast-paced
• Expressive face

Facilitator Success Profile
• Ease with technology
• Ability to manage multiple
streams of input
• Responsive, not reactive

Virtual Delivery Skills
• Virtual Facilitator Trainer Certification (VFTC)
• Web Conference Essentials (WCE)
Public* and Private** options available
* Adobe Connect
** Adobe Connect, WebEx, Live Meeting, Citrix GotoTraining, AT&T Connect

Virtual Training Options
Program Webinars Online
Collaboration
Trainback
Presentation
Additional
Coaching
Virtual
Facilitator
Trainer
Certification
X X X X
Virtual Host
Training
X X X X
Web
Conference
Essentials
X

Virtual Design Skills

Satisfaction Poll: Design
How satisfied are you with the quality of
design of your VILT?

Dos Don’ts
“Repurpose” content for this new
medium
Design for the strengths of a specific
web conference platform
Do break classroom content into shorter
VILT segments and blend with other
online assignments
Use VILT as the primary delivery mode

Dos Don’ts
“Repurpose” content for this new
medium
Attempt to deliver the classroom content
the same way in the web conference
platform
Design for the strengths of a specific
web conference platform
Design “generic” web presentations
Do break classroom content into shorter
VILT segments and blend with other
online assignments
Attempt to deliver an 8-hour face-to-face
course as an all day VILT course
Use VILT as the primary delivery mode Mix mediums (have someone present to
face-to-face and virtual audiences at the
same time)

Repurpose Designs
• NetSpeed Virtual Instructional Designers
– Consult
– Design
– Develop
– Pilot
– Evaluate

Costs of Repurposing
Output Output Output
Fully designed
Partial design
web workshop
(no FG)
Partial design
(slide deck only)
Inputs and
Outputs
Input Full classroom
design
$$$ $$ $
Input Partial design
(no FG)
$$$ $$ $
Input Partial design
(slide deck only)
$$$ $$ $
Input Not designed $$$$ $$$ $$

Design Service Tiers
Tier 1
Tier 2
Tier 3
Tier 4
Tier 5
Tier 6
Consult regarding existing design
+ develop VILT design guide
+ develop slides and course assets
+ develop facilitator guide
+ pilot the course
+ evaluate and make revisions

Virtual Content

Webinar Content Licenses

NetSpeed Leadership®
1. Webinar Training (90-minute sessions)
2. Post-class reinforcement (Electronic Magazine,
NetSpeed On The Job™, and NetSpeed
Coach®
3. NetSpeed Administrator™
(to report the impact of training)

Three Tracks – 24 Modules
Leadership Development – 8 modules
Performance Management – 8 modules
Professional Development – 8 modules

NetSpeed Coach™ Learning Center
Post-Class Reinforcement Tools follow VILT.

Post-Class Reinforcement
Job Aid Cards
Electronic Magazine
NetSpeed On The Job™
NetSpeed Coach®
NetSpeed Administrator

Blazing Service
• To develop the skills of customer service
providers
• Six, 90-minute webinars
• Post-class reinforcement tools
• May be licensed for internal
delivery
• TTT model

Peer Power
• Six, 90-minute webinars
• Post-class reinforcement tools
• May be licensed for internal
delivery
• TTT model

Public Webinars

NetSpeed Leadership®
NSL Public Webinar Series:
• For supervisors and managers
• 90-minute webinar each month
• Blended with post-class reinforcement tools for
on-the-job application and learning transfer
• Volume discounts

Benefits
• Eleven NetSpeed Leadership® courses
• Different topic each month
• Recorded for repeat playback
• Manageable investment (time and cost)
• Flexibility: choose the sessions you use

Peer Power®
Peer Power Public Webinar Series:
• For employees and leaders at all levels
• Two webinars (each 105 minutes)
• Blended with post-class reinforcement tools for
on-the-job application and learning transfer
• Volume discounts

High Impact Virtual Learning
Virtual Delivery
Virtual Design
Web-ready VILT
Content
Public Webinar Series

2014 Promotion
• 15% discount on all programs or services
• Minimum of $25,000 (net)
• Paid in full by December 19, 2014

Q & A

Virtual eb 14 1028

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