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© 2014 NetSpeed Learning Solutions. All rights reserved. 1
Leading Collaborative
Virtual Teams
June 3, 2014
© 2014 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Design your “game plan” around eight
practices
• Bring attention, direction, and
recognition to your virtual team
• Build accountability among virtual team
members
© 2014 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• 25+ years of experience
• Author of Great Webinars
• An expert in collaborative,
engaging virtual learning
© 2014 NetSpeed Learning Solutions. All rights reserved. 4
Tweet
#virtualteams
© 2014 NetSpeed Learning Solutions. All rights reserved. 5
Purpose
What moved you to register for this
webinar?
© 2014 NetSpeed Learning Solutions. All rights reserved. 6
Definition
“groups of individuals who work across time,
space, and organizational boundaries and who
interact primarily through electronic
communications”
Source: SHRM, Virtual Teams, 7/13/12
© 2014 NetSpeed Learning Solutions. All rights reserved. 7
Who Uses Virtual Teams?
46% of organizations polled
66% of multi-national organizations
Source: SHRM, Virtual Teams, 7/13/12 (n = 379)
© 2014 NetSpeed Learning Solutions. All rights reserved. 8
Who Uses Them?
In companies of 10,000+ employees, 80%
rely on virtual teams.
Source: i4cp, 2008
© 2014 NetSpeed Learning Solutions. All rights reserved. 9
Poll
Why does your organization use virtual
teams?
• include talent in multiple locations
• increase collaboration
• improve productivity
• minimize travel costs
• work on global projects
© 2014 NetSpeed Learning Solutions. All rights reserved. 10
Poll: Obstacles
What primary obstacle causes virtual teams to fail?
• Lack of systems and processes
• Inability to build team cohesion
• Time differences
• Work distribution
• Differing cultural norms
• Poor communication
• No access to technology
© 2014 NetSpeed Learning Solutions. All rights reserved. 11
Darn Hard
“Leadership in my book comes down to
communication. But communicating in person
and communicating electronically are
not the same thing. It is darn hard
to motivate and inspire from
long distance.”
Manager quoted in “Leading Virtual Teams,” Academy of Management
Perspectives (February 2007)
© 2014 NetSpeed Learning Solutions. All rights reserved. 12
Poll: Virtual Team Leaders
What characteristics (qualities or
skills) must team leaders demonstrate?
• Listen well
• Build trust
• Establish clear expectations
• Facilitate virtual meetings
• Build consensus
• Demonstrate cultural awareness
• Maintain a sense of humor
© 2014 NetSpeed Learning Solutions. All rights reserved. 13
Virtual Leaders Must Provide…
© 2014 NetSpeed Learning Solutions. All rights reserved. 14
Your Virtual Game Plan™
© 2014 NetSpeed Learning Solutions. All rights reserved. 15
G
Grow Trust
© 2014 NetSpeed Learning Solutions. All rights reserved. 16
G
Grow Trust
© 2014 NetSpeed Learning Solutions. All rights reserved. 17
G
Grow Trust
© 2014 NetSpeed Learning Solutions. All rights reserved. 18
Grow Trust
G
• Set expectations
• Discuss norms
• Establish communication
channels
• Respect time zones
© 2014 NetSpeed Learning Solutions. All rights reserved. 19
Virtual Presence
© 2014 NetSpeed Learning Solutions. All rights reserved. 20
Create Virtual Presence
How can you help team members create
virtual presence?
© 2014 NetSpeed Learning Solutions. All rights reserved. 21
A
Attend to Diversity
© 2014 NetSpeed Learning Solutions. All rights reserved. 22
Attend to Diversity
A
• Create a Talented Expert
directory
• Build virtual presence
(photos, bios, skills and
experience)
• Respect cultural norms and
differences
© 2014 NetSpeed Learning Solutions. All rights reserved. 23
M
Manage Accountability
© 2014 NetSpeed Learning Solutions. All rights reserved. 24
Manage Accountability
M
• Set clear goals and targets
• Create processes to
manage responsibilities and
results
• Have team members post
progress reports
© 2014 NetSpeed Learning Solutions. All rights reserved. 25
E
Expect Teamwork
© 2014 NetSpeed Learning Solutions. All rights reserved. 26
Expect Teamwork
E
© 2014 NetSpeed Learning Solutions. All rights reserved. 27
Expect Teamwork
E
• Encourage collaboration
• Brainstorm and problem
solve
• Have sub-teams meet
outside team meetings
© 2014 NetSpeed Learning Solutions. All rights reserved. 28
Plan Meetings
P
© 2014 NetSpeed Learning Solutions. All rights reserved. 29
Plan Meetings
P
• Prepare and send agendas
in advance
• Segment meetings:
information-sharing, idea
generation, project reporting
• Document discussions and
action items
© 2014 NetSpeed Learning Solutions. All rights reserved. 30
Keep Communication Flowing
What technological tools
contribute to open, effective
communication on a virtual
team?
What virtual team
workspaces do you use?
© 2014 NetSpeed Learning Solutions. All rights reserved. 31
L
Leverage Technology
© 2014 NetSpeed Learning Solutions. All rights reserved. 32
Leverage Technology
L
• Use Skype with video
• Meet weekly via web
conferencing
• Set up micro-blogs and IM
• Implement project
management software
• Create virtual collaboration
spaces
© 2014 NetSpeed Learning Solutions. All rights reserved. 33
A
Appreciate and Celebrate
© 2014 NetSpeed Learning Solutions. All rights reserved. 34
Appreciate and Celebrate
A
© 2014 NetSpeed Learning Solutions. All rights reserved. 35
Appreciate and Celebrate
A
• Celebrate milestones and
results in team meetings
• Recognize individual and
team contributions
• Include appreciation in
every conversation
© 2014 NetSpeed Learning Solutions. All rights reserved. 36
N
Nurture Relationships
© 2014 NetSpeed Learning Solutions. All rights reserved. 37
Nurture Relationships
N
• Get to know each individual
personally
• Learn about hopes and
dreams
• Help them
develop their careers
© 2014 NetSpeed Learning Solutions. All rights reserved. 38
The Virtual Team Leader
39© 2014 NetSpeed Learning Solutions. All rights reserved.
• Link to download our eBook (The Other Side
of the Desk).
Take Our Survey
© 2014 NetSpeed Learning Solutions. All rights reserved. 40
Q & A
41
Thank You!

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Adobe Connect - eLearning Guild Presentation - Leading Collaborative Virtual teams 06-03-14

  • 1. © 2014 NetSpeed Learning Solutions. All rights reserved. 1 Leading Collaborative Virtual Teams June 3, 2014
  • 2. © 2014 NetSpeed Learning Solutions. All rights reserved. 2 Webinar Objectives • Design your “game plan” around eight practices • Bring attention, direction, and recognition to your virtual team • Build accountability among virtual team members
  • 3. © 2014 NetSpeed Learning Solutions. All rights reserved. 3 About Cynthia Clay • 25+ years of experience • Author of Great Webinars • An expert in collaborative, engaging virtual learning
  • 4. © 2014 NetSpeed Learning Solutions. All rights reserved. 4 Tweet #virtualteams
  • 5. © 2014 NetSpeed Learning Solutions. All rights reserved. 5 Purpose What moved you to register for this webinar?
  • 6. © 2014 NetSpeed Learning Solutions. All rights reserved. 6 Definition “groups of individuals who work across time, space, and organizational boundaries and who interact primarily through electronic communications” Source: SHRM, Virtual Teams, 7/13/12
  • 7. © 2014 NetSpeed Learning Solutions. All rights reserved. 7 Who Uses Virtual Teams? 46% of organizations polled 66% of multi-national organizations Source: SHRM, Virtual Teams, 7/13/12 (n = 379)
  • 8. © 2014 NetSpeed Learning Solutions. All rights reserved. 8 Who Uses Them? In companies of 10,000+ employees, 80% rely on virtual teams. Source: i4cp, 2008
  • 9. © 2014 NetSpeed Learning Solutions. All rights reserved. 9 Poll Why does your organization use virtual teams? • include talent in multiple locations • increase collaboration • improve productivity • minimize travel costs • work on global projects
  • 10. © 2014 NetSpeed Learning Solutions. All rights reserved. 10 Poll: Obstacles What primary obstacle causes virtual teams to fail? • Lack of systems and processes • Inability to build team cohesion • Time differences • Work distribution • Differing cultural norms • Poor communication • No access to technology
  • 11. © 2014 NetSpeed Learning Solutions. All rights reserved. 11 Darn Hard “Leadership in my book comes down to communication. But communicating in person and communicating electronically are not the same thing. It is darn hard to motivate and inspire from long distance.” Manager quoted in “Leading Virtual Teams,” Academy of Management Perspectives (February 2007)
  • 12. © 2014 NetSpeed Learning Solutions. All rights reserved. 12 Poll: Virtual Team Leaders What characteristics (qualities or skills) must team leaders demonstrate? • Listen well • Build trust • Establish clear expectations • Facilitate virtual meetings • Build consensus • Demonstrate cultural awareness • Maintain a sense of humor
  • 13. © 2014 NetSpeed Learning Solutions. All rights reserved. 13 Virtual Leaders Must Provide…
  • 14. © 2014 NetSpeed Learning Solutions. All rights reserved. 14 Your Virtual Game Plan™
  • 15. © 2014 NetSpeed Learning Solutions. All rights reserved. 15 G Grow Trust
  • 16. © 2014 NetSpeed Learning Solutions. All rights reserved. 16 G Grow Trust
  • 17. © 2014 NetSpeed Learning Solutions. All rights reserved. 17 G Grow Trust
  • 18. © 2014 NetSpeed Learning Solutions. All rights reserved. 18 Grow Trust G • Set expectations • Discuss norms • Establish communication channels • Respect time zones
  • 19. © 2014 NetSpeed Learning Solutions. All rights reserved. 19 Virtual Presence
  • 20. © 2014 NetSpeed Learning Solutions. All rights reserved. 20 Create Virtual Presence How can you help team members create virtual presence?
  • 21. © 2014 NetSpeed Learning Solutions. All rights reserved. 21 A Attend to Diversity
  • 22. © 2014 NetSpeed Learning Solutions. All rights reserved. 22 Attend to Diversity A • Create a Talented Expert directory • Build virtual presence (photos, bios, skills and experience) • Respect cultural norms and differences
  • 23. © 2014 NetSpeed Learning Solutions. All rights reserved. 23 M Manage Accountability
  • 24. © 2014 NetSpeed Learning Solutions. All rights reserved. 24 Manage Accountability M • Set clear goals and targets • Create processes to manage responsibilities and results • Have team members post progress reports
  • 25. © 2014 NetSpeed Learning Solutions. All rights reserved. 25 E Expect Teamwork
  • 26. © 2014 NetSpeed Learning Solutions. All rights reserved. 26 Expect Teamwork E
  • 27. © 2014 NetSpeed Learning Solutions. All rights reserved. 27 Expect Teamwork E • Encourage collaboration • Brainstorm and problem solve • Have sub-teams meet outside team meetings
  • 28. © 2014 NetSpeed Learning Solutions. All rights reserved. 28 Plan Meetings P
  • 29. © 2014 NetSpeed Learning Solutions. All rights reserved. 29 Plan Meetings P • Prepare and send agendas in advance • Segment meetings: information-sharing, idea generation, project reporting • Document discussions and action items
  • 30. © 2014 NetSpeed Learning Solutions. All rights reserved. 30 Keep Communication Flowing What technological tools contribute to open, effective communication on a virtual team? What virtual team workspaces do you use?
  • 31. © 2014 NetSpeed Learning Solutions. All rights reserved. 31 L Leverage Technology
  • 32. © 2014 NetSpeed Learning Solutions. All rights reserved. 32 Leverage Technology L • Use Skype with video • Meet weekly via web conferencing • Set up micro-blogs and IM • Implement project management software • Create virtual collaboration spaces
  • 33. © 2014 NetSpeed Learning Solutions. All rights reserved. 33 A Appreciate and Celebrate
  • 34. © 2014 NetSpeed Learning Solutions. All rights reserved. 34 Appreciate and Celebrate A
  • 35. © 2014 NetSpeed Learning Solutions. All rights reserved. 35 Appreciate and Celebrate A • Celebrate milestones and results in team meetings • Recognize individual and team contributions • Include appreciation in every conversation
  • 36. © 2014 NetSpeed Learning Solutions. All rights reserved. 36 N Nurture Relationships
  • 37. © 2014 NetSpeed Learning Solutions. All rights reserved. 37 Nurture Relationships N • Get to know each individual personally • Learn about hopes and dreams • Help them develop their careers
  • 38. © 2014 NetSpeed Learning Solutions. All rights reserved. 38 The Virtual Team Leader
  • 39. 39© 2014 NetSpeed Learning Solutions. All rights reserved. • Link to download our eBook (The Other Side of the Desk). Take Our Survey
  • 40. © 2014 NetSpeed Learning Solutions. All rights reserved. 40 Q & A