45-minute Executive Briefing for training managers and directors

1. Achieving High Impact
with Virtual Instructor-Led Training
Executive Briefing
© 2012 NetSpeed Learning Solutions. All rights reserved. 1

2. Executive Briefing Objectives
• How interactive, engaging VILT leads to
learning transfer and performance
improvement
• What decisions lead to effective VILT
• Why you should consider virtual
solutions offered by NetSpeed Learning
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3. Send a Chat Message
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4. Send a Chat Message
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5. Status Icons
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6. About Cynthia Clay
• 25+ years of experience
• Began delivering web conference training
in 2004
• Author of Great Webinars (published by
Pfeiffer)
• Leads the Virtual Facilitator Trainer
Certification™ course
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7. Quick Definitions
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8. Quick Definitions
• Synchronous (Live, instructor-led)
• Asynchronous (Self-paced—no instructor)
• Elearning (Online asynchronous)
• Virtual Learning (Online synchronous)
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9. Opening Poll
What is driving your organization’s move to
VILT?
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10. ROI
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11. Tangible Cost Reductions
• Travel
• Instructor time
• Physical facilities
• Printed training materials
• Administrative time
• Hours of lost productivity
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12. Intangible Benefit Increases
• Productivity
• Learning retention
• Proficiency and
effectiveness
• Satisfaction and morale
• On-the-job application
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13. Jack Phillips, PhD
―Our studies have shown that participants in
e-learning programs are less likely to follow
through than in an instructor-led program.‖
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14. Jack Phillips, PhD
―In an instructor-led
process, there is often a
commitment made between
the participant and the
instructor that might
increase the likelihood of
participants applying what
was learned.‖
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15. The Virtual Future
• 60% of corporate learning is still
delivered in the traditional (ILT) format.
• 80% of companies that have tried
VILT now use it as their dominant
training mode.
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16. Experience Poll
How have you integrated web conferencing
into your delivery methods?
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17. What Can Go Wrong?
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18. Marketing Messages
―Reach more people more often
without travel, facilities or
equipment costs.‖
―Train up to 1000 attendees at
once, anywhere in the world.‖
―Create a digital library of on-
demand recorded lectures….‖
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19. Marketing Messages
What is the problem with these
marketing messages and the goal of
delivering effective learning programs?
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20. Common Errors
• Use web meeting software, not web training
software
• Deliver to 1000+ people
• Show a PowerPoint and lecture
• Disable Chat
• Use two Polls to gather feedback
• Allow private Q & A
• Keep the presenter off-camera
• Use 1-way VOIP with no voice-to-voice
interaction
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21. Death by PowerPoint
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22. Death by Webinar
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23. Decisions
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24. Decisions
Decide your primary purpose
Choose a platform that includes more than
basic features
Identify virtual facilitator competencies
Reskill your trainers
Reskill your instructional designers
Repurpose your content
License content designed for web delivery
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25. What’s Your Primary Purpose?
• Teach groups
• Coach an individual (one at a time)
• Present to audiences of 1000+
• Conduct ad hoc meetings
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26. Engaging VILT Platform
• High quality streaming video
• Public and private chat
• Whiteboard and annotation tools
• Participation (status icons or
emoticons)
• Easy-to-use polling
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27. Engaging VILT Platform
• Persistent rooms
• Break-out rooms
• VOIP + teleconference
• Desktop and application sharing
• Ability to play short videos (test this)
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28. Virtual Delivery Skills
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29. Satisfaction Poll: Delivery
How satisfied are you with the quality of
delivery for your VILT?
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30. Facilitator Success Profile
• Classroom facilitation experience
• Dynamic vocal quality
• Comfort on camera
• High energy, fast-paced
• Expressive face
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31. Facilitator Success Profile
• Ease with technology
• Ability to manage multiple
streams of input
• Responsive, not reactive
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32. Virtual Delivery Skills
• Virtual Facilitator Trainer Certification (VFTC)
• Virtual Facilitator Launch Pad (VFLP)
• Web Conference Essentials (WCE)
Public* and Private** options available
* Adobe Connect
** Adobe Connect, WebEx, Live Meeting, Citrix GotoTraining, AT&T Connect
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33. Virtual Training Options
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34. Virtual Design Skills
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35. Satisfaction Poll: Design
How satisfied are you with the quality of
design of your VILT?
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36. Dos Don’ts
―Repurpose‖ content for this new
medium
Design for the strengths of a specific
web conference platform
Do break classroom content into shorter
VILT segments and blend with other
online assignments
Use VILT as the primary delivery mode
© 2012 NetSpeed Learning Solutions. All rights reserved. 36

37. Dos Don’ts
―Repurpose‖ content for this new Attempt to deliver the classroom content
medium the same way in the web conference
platform
Design for the strengths of a specific Design ―generic‖ web presentations
web conference platform
Do break classroom content into shorter Attempt to deliver an 8-hour face-to-
VILT segments and blend with other face course as an all day VILT course
online assignments
Use VILT as the primary delivery mode Mix mediums (have someone present to
face-to-face and virtual audiences at the
same time)
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38. Repurpose Designs
• NetSpeed Virtual Instructional Designers
– Consult
– Design
– Develop
– Pilot
– Evaluate
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39. Costs of Repurposing
Output Output Output
Inputs and Fully designed Partial design Partial design
Outputs web workshop (no FG) (slide deck only)
Input Full classroom $$$ $$ $
design
Input Partial design $$$ $$ $
(no FG)
Input Partial design $$$ $$ $
(slide deck only)
Input Not designed $$$$ $$$ $$
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40. Design Service Tiers
Tier 1 Consult regarding existing design
Tier 2 + develop VILT design guide
Tier 3 + develop slides and course assets
Tier 4 + develop facilitator guide
Tier 5 + pilot the course
Tier 6 + evaluate and make revisions
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41. Virtual Content
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42. Webinar Content Licenses
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43. NetSpeed Leadership®
1. Webinar Training (90-minute sessions)
2. Post-class reinforcement (Electronic Magazine,
NetSpeed On The Job™, and NetSpeed
Coach®
3. NetSpeed Administrator™
(to report the impact of training)
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44. Three Tracks – 24 Modules
Leadership Development – 8 modules
Performance Management – 8 modules
Professional Development – 8 modules
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45. NetSpeed Coach™ Learning Center
Post-Class Reinforcement Tools follow VILT.
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46. Post-Class Reinforcement
Job Aid Cards
Electronic Magazine
NetSpeed On The Job™
NetSpeed Coach®
NetSpeed Administrator
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47. Webinar Content Licenses
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48. Blazing Service
• To develop the skills of customer service
providers
• Six, 90-minute webinars
• Post-class reinforcement tools
• May be licensed for internal
delivery
• TTT model
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49. Webinar Content Licenses
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50. Peer Power
• Six, 90-minute webinars
• Post-class reinforcement tools
• May be licensed for internal
delivery
• TTT model
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51. Public Webinars
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52. NetSpeed Leadership®
NSL Public Webinar Series:
• For supervisors and managers
• 90-minute webinar each month
• Blended with post-class reinforcement tools for
on-the-job application and learning transfer
• Volume discounts
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53. Benefits
• Eleven NetSpeed Leadership® courses
• Different topic each month
• Recorded for repeat playback
• Manageable investment (time and cost)
• Flexibility: choose the sessions you use
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54. Peer Power
Peer Power Public Webinar Series
• For leaders at all levels
• Four, 90-minute webinars plus collaborative
work at NetSpeed Fast Tracks
• Blend with post-class reinforcement tools
• Volume discounts
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55. Virtual Learning Evolves
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56. High Impact Virtual Learning
Virtual Delivery
Virtual Design
Web-ready VILT
Content
Public Webinar Series
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57. 2012 Promotion
• 20% discount on all programs or services
• Minimum of $15,000 (net)
• Paid in full by July 31, 2012
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58. Q&A
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59. Thank You!
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