Five Critical Elements of
an Effective Virtual
Leadership Program
netspeedlearning.com 2
Objectives
• Recognize five critical leadership
strategies to succeed in virtual
environments
• Adopt four key practices to humanize the
virtual workplace
• Increase your virtual presence and ability
engage your remote team
© 2024 Clay & Associates Inc./NetSpeed Learning
netspeedlearning.com
Challenges
What challenges do virtual leaders face when
leading remote and hybrid teams?
© 2024 Clay & Associates Inc./NetSpeed Learning 3
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 4
Five Strategies
Provide Operational Structure
1
2
3
4
5
Emphasize Clear Communication
Use Technology Well
Motivate High Performance
Humanize the Work Environment
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 5
Five Strategies
Provide Operational Structure
1
2
3
4
5
netspeedlearning.com
Operational Structure Includes
• Clear Goals and Priorities
• Scheduled Meetings and Check-
in Conversations
• Delegating Process
• Ongoing Feedback (Positive and
Constructive)
• Resources and Connections
© 2024 Clay & Associates Inc./NetSpeed Learning 6
netspeedlearning.com
Meetings
When is it important to hold a
virtual meeting?
© 2024 Clay & Associates Inc./NetSpeed Learning 7
What are alternatives to
holding a virtual meeting?
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 8
Delegating Process
Task Summary and Description
Authority Level
Priority
Start and End Dates
Resources and Constraints
Background Information
Progress Reporting System
Check-in Dates
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 9
Positive and Constructive Feedback
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 10
Balanced Feedback
In the virtual environment, what is the best balance between positive
and constructive feedback?
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 11
Balanced Feedback
Jack Zenger and Joseph Folkman
Harvard Business Review
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 12
Positive Feedback
“Only positive feedback can motivate people
to continue doing what they’re doing well,
and do it with more vigor, determination, and
creativity.”
Jack Zenger and Joseph Folkman
Harvard Business Review
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 13
Five Strategies
Provide Operational Structure
1
2
3
4
5
Emphasize Clear Communication
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 14
Clear Communication
Why is clear communication so important to successful virtual leadership?
How can the virtual leader ensure transparency in the virtual work environment?
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 15
Five Strategies
Provide Operational Structure
1
2
3
4
5
Emphasize Clear Communication
Use Technology Well
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 16
Technology Uses
• Meeting and Training Platforms
• Discussion and Communication
• Collaborating on Tasks
• Tracking Activity
• Monitoring Performance
• Planning Projects
• Documenting Performance
• Celebration and Acknowledgement
What technology
(software) platforms
does your
organization use?
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 17
Favorite Technology Application
What is your favorite technology application in
the virtual workplace? Why is it your favorite?
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 18
Five Strategies
Provide Operational Structure
1
2
3
4
5
Emphasize Clear Communication
Use Technology Well
Motivate High Performance
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 19
Motivate High Performance
How does the skilled virtual
leader motivate high
performance?
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 20
Motivate High Performance
• Adopt a collaborative leadership style
• Give people the chance to identify and solve meaningful problems
• Create a culture that values creativity and experimentation
• Encourage collaboration and teamwork
• Build trusting relationships
• Recognize and celebrate results
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 21
Five Strategies
Provide Operational Structure
1
2
3
4
5
Emphasize Clear Communication
Use Technology Well
Motivate High Performance
Humanize the Work Environment
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 22
Humanize the Work Environment
What does it mean to you to humanize the virtual work environment?
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 23
Humanizing the Work Environment
• Establish strong virtual presence
• Build rapport with every individual
• Increase social connection with the team
• Bring empathy and compassion to every conversation
• Honor differing perspectives
• Create a culture that allows people to thrive
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 24
Four Humanizing Practices
Principle
Nobody wants to be a
nameless, faceless cog in
an organizational machine.
Practice
Get to know each person on
your team (their family; wants
and needs; what motivates
them each day; what they
aspire to do or become).
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 25
Four Humanizing Practices
Principle
People want to feel that they
are valuable and that their
work matters.
Practice
Each week, notice and
appreciate at least one
contribution by each employee.
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 26
Four Humanizing Practices
Principle
People hate criticism but they
love development.
Practice
Give feedback that nurtures
and supports individual
development.
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 27
Four Humanizing Practices
Principle
People love to share their
experience and their expertise.
Practice
Ask for their insights and advice
before making decisions.
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 28
Five Strategies
Provide Operational Structure
1
2
3
4
5
Emphasize Clear Communication
Use Technology Well
Motivate High Performance
Humanize the Work Environment
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 29
Plan for Action
What action will you take as
a result of participating in
today’s session?
netspeedlearning.com
© 2024 Clay & Associates Inc./NetSpeed Learning 30
Thank you!
Cynthia Clay
NetSpeed Learning
206-517-5271
info@netspeedlearning.com

Five Critical Elements of an Effective Virtual Leadership Program.pptx

  • 1.
    Five Critical Elementsof an Effective Virtual Leadership Program
  • 2.
    netspeedlearning.com 2 Objectives • Recognizefive critical leadership strategies to succeed in virtual environments • Adopt four key practices to humanize the virtual workplace • Increase your virtual presence and ability engage your remote team © 2024 Clay & Associates Inc./NetSpeed Learning
  • 3.
    netspeedlearning.com Challenges What challenges dovirtual leaders face when leading remote and hybrid teams? © 2024 Clay & Associates Inc./NetSpeed Learning 3
  • 4.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 4 Five Strategies Provide Operational Structure 1 2 3 4 5 Emphasize Clear Communication Use Technology Well Motivate High Performance Humanize the Work Environment
  • 5.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 5 Five Strategies Provide Operational Structure 1 2 3 4 5
  • 6.
    netspeedlearning.com Operational Structure Includes •Clear Goals and Priorities • Scheduled Meetings and Check- in Conversations • Delegating Process • Ongoing Feedback (Positive and Constructive) • Resources and Connections © 2024 Clay & Associates Inc./NetSpeed Learning 6
  • 7.
    netspeedlearning.com Meetings When is itimportant to hold a virtual meeting? © 2024 Clay & Associates Inc./NetSpeed Learning 7 What are alternatives to holding a virtual meeting?
  • 8.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 8 Delegating Process Task Summary and Description Authority Level Priority Start and End Dates Resources and Constraints Background Information Progress Reporting System Check-in Dates
  • 9.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 9 Positive and Constructive Feedback
  • 10.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 10 Balanced Feedback In the virtual environment, what is the best balance between positive and constructive feedback?
  • 11.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 11 Balanced Feedback Jack Zenger and Joseph Folkman Harvard Business Review
  • 12.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 12 Positive Feedback “Only positive feedback can motivate people to continue doing what they’re doing well, and do it with more vigor, determination, and creativity.” Jack Zenger and Joseph Folkman Harvard Business Review
  • 13.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 13 Five Strategies Provide Operational Structure 1 2 3 4 5 Emphasize Clear Communication
  • 14.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 14 Clear Communication Why is clear communication so important to successful virtual leadership? How can the virtual leader ensure transparency in the virtual work environment?
  • 15.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 15 Five Strategies Provide Operational Structure 1 2 3 4 5 Emphasize Clear Communication Use Technology Well
  • 16.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 16 Technology Uses • Meeting and Training Platforms • Discussion and Communication • Collaborating on Tasks • Tracking Activity • Monitoring Performance • Planning Projects • Documenting Performance • Celebration and Acknowledgement What technology (software) platforms does your organization use?
  • 17.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 17 Favorite Technology Application What is your favorite technology application in the virtual workplace? Why is it your favorite?
  • 18.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 18 Five Strategies Provide Operational Structure 1 2 3 4 5 Emphasize Clear Communication Use Technology Well Motivate High Performance
  • 19.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 19 Motivate High Performance How does the skilled virtual leader motivate high performance?
  • 20.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 20 Motivate High Performance • Adopt a collaborative leadership style • Give people the chance to identify and solve meaningful problems • Create a culture that values creativity and experimentation • Encourage collaboration and teamwork • Build trusting relationships • Recognize and celebrate results
  • 21.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 21 Five Strategies Provide Operational Structure 1 2 3 4 5 Emphasize Clear Communication Use Technology Well Motivate High Performance Humanize the Work Environment
  • 22.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 22 Humanize the Work Environment What does it mean to you to humanize the virtual work environment?
  • 23.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 23 Humanizing the Work Environment • Establish strong virtual presence • Build rapport with every individual • Increase social connection with the team • Bring empathy and compassion to every conversation • Honor differing perspectives • Create a culture that allows people to thrive
  • 24.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 24 Four Humanizing Practices Principle Nobody wants to be a nameless, faceless cog in an organizational machine. Practice Get to know each person on your team (their family; wants and needs; what motivates them each day; what they aspire to do or become).
  • 25.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 25 Four Humanizing Practices Principle People want to feel that they are valuable and that their work matters. Practice Each week, notice and appreciate at least one contribution by each employee.
  • 26.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 26 Four Humanizing Practices Principle People hate criticism but they love development. Practice Give feedback that nurtures and supports individual development.
  • 27.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 27 Four Humanizing Practices Principle People love to share their experience and their expertise. Practice Ask for their insights and advice before making decisions.
  • 28.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 28 Five Strategies Provide Operational Structure 1 2 3 4 5 Emphasize Clear Communication Use Technology Well Motivate High Performance Humanize the Work Environment
  • 29.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 29 Plan for Action What action will you take as a result of participating in today’s session?
  • 30.
    netspeedlearning.com © 2024 Clay& Associates Inc./NetSpeed Learning 30 Thank you! Cynthia Clay NetSpeed Learning 206-517-5271 info@netspeedlearning.com