User Experience (UX) principles for marketing team as presented by Danny Bluestone at Marketing Week Live 2014 in London. The presentation touches on the importance of UX and how it has to be engrained into an organisation's culture as opposed to being a bolt-on.
4. What is user experience (UX)?
User experience encompasses all aspects of the end
user’s interaction with the company, its services and its
products
Jakob Nielsen, Ph.D. and Principal at Nielsen Norman Group
“
5. What UX is not
It is not usability. A great user experience is
about making someone feel delighted.
Image: http://www.zdnet.com/father-of-the-ipod-sets-his-sights-on-the-venerable-smoke-detector-7000021578/
6. So what should UX accomplish?
A great product has meaning to the user,
it’s something they want to continually use.
12. Design isn't about making it pretty
Image credit:
Design is a funny word. Some people think design
means how it looks. But of course, if you dig deeper, it’s
really how it works.
Steve Jobs, Apple
“
13. To summarise what user experience is
UX Usability
Visual design
Brand
Utility
System performance
Marketing
Accessibility
25. Our process - Higher level view
research
user
experience
development
lean project management
art
direction
on going
support
marketing
26. Our process - Initial research
research
requirements
gattering
stakeholder
interviews
technical
analysis
brand
strategy
business
objectives
persona
mapping
developmen
research
user
experience
development
lean project management
art
direction
on going
support
marketing
31. Our process -
on going
support
feature
upgrades
marketing
big data
analysis
analytics
art
direction
marketing
research
user
experience
development
lean project management
art
direction
on going
support
marketing
32. !
1. User experience is not a bolt-on, it is the entire business model
2. User centred design (UCD) is a proven methodology for UX design
3. Constantly test iterations and features via usability / AB testing
!
Finally: Follow rules like the usability heuristics, the golden computing
principles and psychology principles like Fitts law, Hicks law, Gestalt
principles and Edward Tufte on design
Final tips
Thank you for your time: @danny_bluestone from @cyberduck_uk
33. Other rules and frameworks
The top three benefits of qualitative research in UX
https://econsultancy.com/blog/63487-the-top-three-benefits-of-qualitative-research-in-ux
UX: Psychology of great design – part 1
http://www.webdesignermag.co.uk/features/ux-psychology-of-great-design-part-1
Jakob Nielsen’s usability heuristics
http://www.nngroup.com/articles/ten-usability-heuristics
Bruce Tognazzini, First Principles of Interaction Design
http://www.asktog.com/basics/firstPrinciples.html
Edward Tufte, data design principles
http://uxdesign.smashingmagazine.com/2011/11/15/data-pixel-approach-improving-user-experience/
Gestalt principles of design
http://www.slideshare.net/gchristo94/gestalt-principles-of-design
!
!
Thank you for your time: @danny_bluestone from @cyberduck_uk