1. FIRDOUS AHMAD MALLA
Noor Bagh, Near Hanfia Arabic College, Srinagar, Jammu and Kashmir – 190002
Contact: +91-9906695858; Email: firdous95858@gmail.com
PROJECT COORDINATION/MIS REPORTING – BANKING INDUSTRY
Seeking challenging assignments across the Industry
PROFILE
Competent, diligent and result oriented professional offering 6+ years across Project
coordination, Data Management, Office Management & Office Administration;
presently spearheading efforts with Regal Engineering Consultants, Srinagar as
Manager cum Technical Assistant.
Experience in comprehensive business & technical skill set for handling large scale
assignments for various projects coupled with established credibility in providing overall
support.
Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems
quickly & completely. Adept at mapping client’s requirements, custom designing solutions &
troubleshooting for complex problems.
Analytical abilities and creativity to build-up competitive advantage & contribute to the
growth of the business. Excellent temperament to multi-task & coordinate various activities
under high pressure and time constraints.
Excellent relationship management skills & ability to conceive efficient solutions utilizing
technology. Industrious individual who thrives on a challenge, working effectively with all
levels of management. Outstanding communication skills with ability to work under
pressure in fast-paced, time sensitive environments; holds high personal standards and
consistently leads teams to achieve company objectives.
Core Competencies
Project Coordination Administration Manpower Planning MIS Reports Relationship
Management Customer Service/ Relations Documentation Cross-functional
coordination Team Management

2. PROFESSIONAL EXPERIENCE
REGAL ENGINEERING CONSULTANTS, SRINAGAR since Feb’08
Manager cum Technical Assistant
Efficiently conducting performed trend analysis, Growth & De-growth report and providing
feedback to the top management for effective rendering of services for employees’
development.
Responsible for preparation of detailed Project Reports and Valuation Reports for various
Hotels, tourist resorts, Guest Houses, Hospitals, Cement Plants, Industrial Units and
commercial complexes.
Suggesting and implementing the outstanding recommendations to resolve the problems
and serve better to the customer and/or improve productivity.
Responsible to look for trends in problem-patterns and devise improvement plans for the
project; performing case scrubs to identify the defects and provide feedbacks.
Addressing and resolving various grievances aired by customers and staff, to maintain an
harmonious working environment; Calling-back and recovering the customers who were
not satisfied with the support.
Preparing and maintaining regular MIS Reports pertaining to Agents productivity and
providing feedback to the top management.
Providing effective and inspirational leadership to the team through regular training,
motivation and performance appraisals in order to achieve set targets.
EDUCATIONAL & PROFESSIONAL CREDENTIALS
Bachelor of Commerce 2011
Kashmir University
Class XII, Commerce 2006
Kashmir Board
Technical Skills
MS Office, Windows 98/2000/XP & Internet Applications
Date of Birth: 12th November, 1987
Hobbies: Reading and Listening to Music
References: Available on Request.