Kenneth Bracer is an experienced financial professional with over 30 years of experience in customer service and risk management. He has held leadership roles at Goldman Sachs and Spear, Leeds, and Kellogg where he excelled at client relations, problem solving, and ensuring superior customer experiences. Bracer is proficient in financial reporting, regulations, and technologies relevant to his industry. He also volunteers his time coaching youth football.

1. KENNETH BRACER
2929 Haskin Street, New York, NY 10461
Home: 718-239-9088 – Cell: 917-701-6727 – kbracer57@yahoo.com
www.linkedin.com/in/ken-bracer-1420ab15?
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PROFESSIONAL SUMMARY
An experienced financial professional with a successful career managing risk, performing due
diligence, leading projects and handling time-sensitive, complex transactions. Seasoned
professional who excels in establishing excellent working relationships with customers,
employees, and vendors. Qualified client service representative with 30 years in fast-paced
customer service environments. Personable and professional under pressure.
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SKILLS
Creative problem solver Customer relations
Exceptional communication skills Driving continuous improvement
MS Windows proficient Familiarity with SEC and NYSE rules
Quick learner Web technologies and services
Partnering with cross-functional disciplines Negotiation
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PROFESSIONAL EXPERIENCE
1999 to 2015 Vice President
Goldman Sachs & Co –New York, NY
 Client service representative in prime brokerage/clearing.
 My daily interactions with clients such as broker dealers, hedge funds, agency execution, and
market makers helped them to concentrate on trading and helped raise revenue and volumes
for the firm.
 Collaborated with onboarding and back office teams to expedite the account opening experience.
 Slashed client rates when necessary to benefit the client and raise revenues/volumes for the firm.
 Organized settlements, funds transfers, client information systems, and securities lending issues.
 Managed high volumes of financial activity in a fast -paced, risk-based corporate
environment.
 Provided an elevated customer experience to generate a loyal clientele.
 Effectively communicated with and supported sales, marketing and administrative teams on
a daily basis.
 Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot.
 Recipient of multiple positive reviews acknowledging dedication to excellent customer
service.
 Learned, referenced and applied product knowledge information.
 Collected and reported monthly expense variances and explanations.
 Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
 Investigated and resolved customer inquiries and complaints in an empathetic manner.
 Solved unresolved customer issues.
 Promptly responded to inquiries and requests from prospective customers.
 Facilitated inter-departmental communication to effectively provide customer support.
 Effective liaison between customers and internal departments.
 Maintained up-to-date knowledge of product and service changes.
1986 to 1999 Vice President
Spear, Leeds, and Kellogg, L.P –New York, NY

2.  Trading floor manager for clearing services on American stock exchange liaison between the
client and the exchange and facilitated everything from connectivity to memberships on various
exchanges.
 Responsible for client trade breaks for financial products such as stocks, options, and bonds and
reconciled these for over 200 clients on the trading floor.
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CERTIFICATIONS
 Series 7
 Series 63
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VOLUNTEER WORK
 Pop Warner football coach for the Bronx Warriors Football Program:
http://bronxwarriorsfootball.org