1. 20302 Desert Willow Dr. Katy TX 77449
CELL: (832)-978-9002 ⋅ 2rgonzal@gmail.com
Rene Gonzalez Jr.
BUSINESS SUMMARY
Organized, self-starter and results-focused professional offering over 15 years of experience in Retail and
Customer Service, 6 of the years in Managerial/Leadership role. Ability to coach, mentor, motivate and provide
feedback to staff as appropriate to improve performance and identify training needs. Responsible, detail oriented
with strong supervisory, organizational, analytical, problem solving, communication and relationship management
skills. Team builder and positive role model with ability to provide exceptional follow-up, leading to achieve and
exceed personal and team goals.
EDUCATION
University ofHouston-Main Campus
Bachelors of Science Sociology 2011-2015
Houston Community College Associates in Liberal Arts 2008-2011
SKILLS
♦ Database Administration
♦ Taleo
♦ Proficient with MS Office
o Access, Excel, PowerPoint, Word,
Outlook, Project, Visio
♦ SRS inventory System
♦ Power Point
♦ State laws: OSHA
♦ Onboarding Process For New Hires
♦ Bilingual: English/Spanish
♦ Unemployment process
♦ Excellent communications and interpersonal
skills
♦ Hiring and Recruiting
♦ Instructor/Trainer for Policies and
Procedures
♦ Proven team work and leadership abilities
♦ Financials:
o Department Sales, Gross profit, Labor
PROFFESIONAL EXPERIENCE
HUMAN RESOURCE MANAGER 2015 - 2015
Target
▪ Making sure the team is in compliance with OSHA
▪ Making sure completion ofnewhire paper work is done with compliance
with State Laws and company policy
▪ In charge ofall staffing processes; proactively plan for hiring needs to
ensure the store is staffed in all work centers
▪ Develop a strong training culture and make sure company procedures are
consistently implemented
▪ Adhere to local standards in the areas ofcompliance and training
▪ Maintain an outgoing personality and strong communication skills
Front End Team Leader 2012 - 2013
Whole foods
▪ Recruit, hire, develop, mentor and motivate Customer Service Team
Members.
▪ Provide the Customer Service Team with vision and direction.

2. 20302 Desert Willow Dr. Katy TX 77449
CELL: (832)-978-9002 ⋅ 2rgonzal@gmail.com
▪ Work with Team Members to ensure customers receive the highest level of
service.
▪ Maximize productivity and efficiency through proper scheduling.
▪ Achieve required financial targets.
Operations Manager 2010- 2012
Academy Sports and Outdoors
▪ Responsible for managing personnel in assigned department including
hiring, training, evaluating, disciplining, terminating.
▪ Making sure the team is in compliance with OSHA
• Making sure completion ofnewhire paper work is done with compliance
with State Laws and company policy
• Recommend annual salary increases and bonuses for department
associates.
• Perform reference checkson applicants.
• Complete newhire paperwork as necessary.
• Provide prompt, friendly customer service.
• Responsible for auditing and filing ofdepartment paperwork.
▪ Ensure compliance with Academy policies and procedures to maintain a
safe, productive environment for associates and customers.
Drug Store Manager 2004 - 2010
HEB Grocery
▪ Reaching department goals in sales, gross profit and labor budgets
▪ Manage department workflow and schedules to attain 100% completion of
SOPs on a daily basis.
▪ Utilizes department bestpractices and HEB standard operating procedures
to achieve department budget and metrics.
▪ Assists customers in product location and special requests.
▪ Completes and distributes all required reports and paperwork so that
accounting statements accurately reflectdepartmental performance.
REFERENCES AVAILABLE UPON REQUEST