1. Diana Perez
1169 Stratford Avenue Bronx NY 10472
929-363-4652
Diperez512@gmail.com
Professional Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with
clients. Self-motivated with exceptional communication and computer capabilities.
Skills
 Consistentlymeetssalesgoals
 Positive andupbeat
 Motivational techniques
 Openingandclosingduties
 Personable
 Strongcommunicationskills
 Quicklearner
 Excellentmemory
 Food safetycertified
 Highlyobservant
 Goal-oriented
 Flexible schedule
 Staff traininganddevelopment
 Professionaldemeanor
Work History
Barista Trainer, 04/2012 to 10/2015
Starbucks Corps. – New York, NY
 Assumedownershipoverteam productivityandmanagedworkflow tomeetorexceedqualityservice goals.
 Dedicatedstrongleaderof customersupportstaff,improvingsalesabilitiesandproductknowledge
 Trainednewand existingstaff onoperatingproceduresand companyservices.
 Updated customerorders fromstart to finishinan accurate and timelymanner.
 Developedhighlyempatheticcustomer relationshipsandearneda reputationforexceedingservice standardgoals.
 Enhancedthe numberof dailycoffeecustomersby20% through executivecoffeemakingskillsandeffective customer
service ability
Coat Check and Housekeeping, 02/2012 to 04/2012
Light Industrial Staffing Corp Temp Agency –New York, NY
 Consistentlyprovidedprofessional,friendlyandengagingservice.
 Collaboratedwith teamstoensure the deliveryof efficient,high-qualityservice.
 Usedchemicalsandothercleaningequipmentinaproper,safe andresponsiblemanner.
 Disinfectedandmoppedbathroomsto keepthemsanitaryand clean.
Customer Service Representative, 07/2011 to 01/2012
Basics Plus – New York, NY
 Completedstockordersandmanagedinventorylevels.
 Establishedstrongvendorrelationshipstomaintainandsupportthe business.
 Conferredwithstore managersto obtaininformationaboutcustomer needsand preferences.
 Answeredcustomerquestionsregardingstore merchandise,departmentinformationandpricing. Increasedprofits
througheffectivesalestrainingandtroubleshootingprofitlossareas
Housekeeper/Maid, 04/2011 to 07/2011
Mechlar Hall Senior Center – Bronx, NY
 Maintaineda clean, healthyand safe environment.
 Answeredpatientcallsforcare and feeding.
 Removedwaste paperandothertrashfrom the premisestodesignatedarea.
Education and Certifications
 GED Diploma
 FoodSafetyandHandlingCertificate
 OSHA SafetyTrainingCertificate
 Fire Guard TrainingCertificate
 SecurityGuardTrainingand License