Gregson has over 10 years of experience in customer service, sales, and management roles. He is currently a Shift Lead at a Sears Home Appliance Showroom, where he provides excellent customer service, prepares paperwork, processes payroll, and participates in store operations. Previously, he owned his own grout installation business and worked as an insurance agent. Gregson has a Bachelor's degree in Art History and an Associate's degree, and he has received numerous certifications and awards for his work.

1. 1720 Silverberry Court  Charlotte, North Carolina 28214 (850) 727-2969 rewgregson@yahoo.com
uality focused professional adept at employee training, team leadership and development. Highly valued for providing prompt
and courteous customer service on a daily basis. Possesses solid communication and interpersonal skills and able to effectively
collaborate with all levels of staff, peers and management.
 Customer Service
 Staff Training
 Sales Professional
 Conflict Resolution Skill
 Team Leader
 Payroll
Sears Home Appliance Showroom · Charlotte, NC March 2014 – Present
Shift Lead
Assist manager in daily store operations including:
 provide prompt and courteous customer service including resolution of customer issues
 prepare and file daily paper work including daily sales, banking, returns, exchanges, product and customer issues
 process payroll and daily banking
 Participate in conference calls and implement procedures at the store level.
Lead team to increase monthly store sales by over 8% from last year. Decreased returns and maintained an increasing customer
retention rate with a growing client list.
Simply Grout · New Port Richey, FL September 2012 – February 2014
Owner/Operator
Accountable for all business operations including advertising, payroll, job estimates, inventory and scheduling and supervising staff.
Insphere Insurance Solutions · Clearwater, FL October 2011 – March 2013
Field Agent
2-15 licensed field agent responsible for educating clients on various options to ensure the best solution for their insurance needs.
Increased client list month over month to improve personal goals and company sales.
Olive Garden Restaurant · Tallahassee, FL September 2007 – August 2012
Certified Trainer
Implemented and taught week-long training programs; assumed responsibilities of manager and assistant manager as needed.
Bachelor of Arts:
Art History
Associate of Arts Degree
Florida State University | Tallahassee, FL | 2010 St. Petersburg College | Clearwater, FL | 2005
Head coach CMHA (Charlotte Metro Hockey Association) Insphere Quickstart Milestone
Master Product Knowledge Certified (Sears HAS) 2-15 Insurance License
$250,000 Annual Sales Club (Sears HAS) Darden Certified Trainer Program
Professional References Available Upon Request
Q
KEY STRENGTHS
Andrew Gregson
PROFESSIONAL EXPERIENCE
EDUCATION
AWARDS & ACCOLADES