Cobrety J. Cole has over 10 years of experience in customer service and retail management roles. He has a proven track record of success, including achieving record sales increases of up to 30% and winning awards for best customer service. Currently seeking a new assistant store manager position where he can utilize his leadership skills, ability to multitask, and talent for delivering excellent customer experiences and results.

1. COBRETY J. COLE
COBRETYJ@GMAIL.COM I 716-479-5827 I DALLAS, TEXAS 75249
ASSISTANT STORE MANAGER
Over 10 Years of Customer Service Experience in Progressive Roles with Large Corporations •
Leadership Skills • Ability to Adapt and Succeed in a Multitasking and Demanding Environment
Merchandise Planning & Distribution Employee Training, Development & Leadership
Marketing Assembly & Display Maintain a Clean & Organized Environment
Financial Planning & ProfitAnalysis Overachieving& Delivering Excellent Results
PROFESSIONAL EXPERIENCE
Bath&Body Works 2014–2016
AssistantStoreManager,Muskogee,OK 2015–2016
CustomerSales Lead, Muskogee,OK 2014-2015
Promoted rapidly through a series of increasingly responsible management positions based on a strong
financial, operating, team building, and team leadership performance. Managed 20+ employees and
organized multiple floorsets formarketing updates. Notable Achievements:
 Won “Best Customer Service” award for delivering outstanding customer service.
 Achieved record sales in multiple metrics (up to 30% sales growth and 15% Traffic).
Key Bank 2012-2013
PersonalBankingAdvisor,Buffalo,NY
Inbound calls for banking inquiries, account balances, and transactions. Trained in Lines of Credit, CD’s,
Loans: personal, auto, boat, and mortgage. Notable Achievements:
 Rewards forachieving Upsell andCrossselling Goals.
 An abundance of KudosforGreat CustomerServiceskills.
Center One LLC 2010-2012
PhoneRepresentative,Buffalo, NY
Inbound calls forbanking inquiries and online banking assistance. Outbound campaigns for sales, and
follow up calls with First Niagara Bank clientele and other 3rd party associates.
 Multiple awards for achieving Upsell Goalsandoutstanding CustomerService.
High SchoolDiploma,2007MuskogeeHigh,Muskogee, OK
Associates ofArts, Business,Phi Theta Kappa,ConnorsStateCollegeMuskogee,OK
EDUCATION
TECHNOLOGY SKILLS
Proficientin MSWord, Excel, Access, Windows98, 2000, AP, Vista, & Seven, Zeus, AS400.