Christopher Rupe has over 10 years of experience in customer service and account management roles. He is currently an Account Manager Early Collections for American Honda Finance, where he assists customers with past due accounts and provides customer service. Previously, he held roles as a Senior Pet Care Associate at PetSmart and Account Manager at Capstone Consultants, where he was responsible for sales, customer relationships, and meeting objectives. Rupe has a Bachelor's Degree in Communications from East Carolina University.
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1. Christopher Rupe
Cell Phone: 704-942-4281
Email: CRupe1104@yahoo.com
Experience___________________________________________________________________________
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American Honda Finance
Contract Early Collections Account Manager 2016- Present
• Responsible for assisting customers in getting past due accounts up to date
• Provide affable customer service by addressing customer concerns, providing solutions to solve
customer delinquency, and answering general questions in regards to the status of the loan
• Trains new hires in the policies, procedures, and strategies of collecting payments and preventing
future lapses in payment
• Consistently follows up with customers who require further assistance, and occasionally advocating
on their behalf
PetSmart
Senior Pet Care Associate 2012 – 2016
· Shift supervisor responsible for coordinating daily tasks
· Responsible for managing retail department and providing side by side training for new
employees.
· Followed loss prevention procedures and maintain accurate inventory
· Offered exceptional customer support, leading to a high degree of client satisfaction due to the
ability to answer all customer inquiries and provide guidance while building positive, long-term
client relationships
· Consistently met objectives by leveraging product knowledge, strong interpersonal skills, and
strategy development capabilities
Capstone Consultants
Account Manager 2011 – 2012
· Responsible for Sales and management of client accounts
· Products sold were AT&T U-Verse (phone, TV, internet) for residential accounts
· Communicates effectively with clients and colleagues, ensuring the accurate identification of
client needs and expectations
· Consistently meets objectives by leveraging product knowledge, strong interpersonal skills, and
strategy development capabilities
Charlotte’s Premiere Health
Clinic Receptionist 2008 - 2011
· Responsible for providing fast and congenial assistance to patients in a small medical clinic
· Duties included answering questions, making appointments, addressing patient concerns, taking
payments, entering medical charges, and settling accounts
· Wrote marketing copy, including articles for local publications and website content, to increase
brand awareness, encouraging new patients to schedule appointments
2. Related Skills
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Adobe Suite
· Customer Service
· Client Relationship Development
· Public Speaking
· Marketing
· Business Writing
· Interpersonal & Communication Skills
· Microsoft Office Suite
Education____________________________________________________________________________
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East Carolina University | Greenville, NC | May 2011
Bachelor of Science in Communications Concentration: Public Relations
Minor: Art and Design