This profile summarizes an individual with over 8 years of experience in banking, including expertise in business analysis, customer service, and working with enterprise clients. They currently hold a senior role leading the investment and foreign department team at Jordan Islamic Bank, where they have taken on roles of increasing responsibility since 2007.

1. Profile
o 8+ years of experience inbanking
Services
o Microsoft® Office (advance).
o Business Analysis.
o SolidCustomerservice and
communicationskills.
o Experience inworkingwith Enterprise
Customers.
o Good on English
SUMMARY
To obtaina challenginganddemandingjobin BankingServices
that will furtherenhance myknowledge andskills.
 Quicklearnerandenthusiasticaboutapplyingnew
standard,enhancingcurrent processes expertise,and
applyingtransferable skill sets.
 Problem-solverwhoworkshardandlovesa challenge.
 Highlyanalytical teamplayerwithaptitude forquickly
scrutinizingenvironmentstoidentifyandprioritize
needs/risksanddevelopsolutions.
 Fast learnerwithexcellentcommunicationskills.
PROFESSIONAL EXPERIENCE
Jordan Islamic Bank, Dec2007- till now
Investment and Foreign DepartmentTeam leader, 2014 - present
 Creditsanalysisforloanapplication(Individual &SME's Customers).
 Send/Receive internal andexternal banktransfers.
 Issuingletterof credits guarantee
 assessing,analyzingandinterpretingcomplicatedfinancial information
 undertakingriskassessmentanalysis
 helpingtoenhance the qualityof creditapplications
 makingrecommendationsaboutprocedural/policychanges
 Interactwithclientsontransactional and requirements issues
Deposits Department Team leader2013- 2014
 Performsthe qualitycontrol andimplementationprocessonall deposit,cashmanagement,
and internationalproducts.
 Responsible forthe on-boardingof new clientsandcashmanagementservices.
 Providesoperational supporttointernal businesspartners,includingClientAdvisoryServices,
Salesteams,andinternal BusinessPartners.
 Responsible forthe department'sdailyoperations,monitoringof departmentreports,and
compliance withbankregulations.
Abdallah Zuhair Aljdou’
Cell:(+962) 772151051 - (+962) 799557129
Email:Abdullah.zuhair@yahoo.com

2. Abdullah.zuhair@yahoo.com
Senior Customer Service advisor2009- 20013
 Respondingtoissuessuchasservice inquiries,problemresolution,andretainingaccounts.
 Handlingcustomerescalationsandall customerrelationsissues.
 Writingreportsandbusinesscorrespondence.
 Relayinginformationinaconcise andclearmanner.
 Managing customerexpectations.
 Buildingcustomerrelationshipsandloyalty.
 Quicklyresearchingandinvestigatingissuesthatconcernacustomer.
 Managing customerservice teams,processes,andpolices.
 Creatingworkschedules.
 Conductingvisual observationsof how staff speaktocustomers.
 Allocatingstaff resources.
 Preparingdaily,weekly,andmonthlyreportsforseniormanagers.
 Coachingand developingteam membersinsoftskills.
 Assessingthe customerservice department’soperational performance againstsettargets.
 Promotingproductsandservices.
 DeputyforDeposits&Billsof exchange departmentTeamleader,Finance andinvestment
(credit),departmentof foreigncurrencies.
CustomerService advisor, 2007- 2009
 Provide informationonthe company’sproductsandservices
 OpeningaccountsforIndividualsandSME's Customers.
 Performinternal Fixedtransfersbetweenaccounts.
 CreatingSMS and Online bankingaccounts
 ClearingChequesbetweenJObanks
 Cancel or upgrade accounts.
 Take paymentinformationandotherpertinentinformationsuchasaddressesandphone
numbers.
 Place or cancel orders.
 Provide pricinginformationtocustomers
 Provide informationondailydealsanddiscounts
 Prepare customerandproductivityreportsforthe benefitof supervisors
Trainee
 TraininginJordanIslamicBank
EDUCATION
2013–2015 Al-Balqa'Applieduniversity,Jordan
 B.Sc, Master of BusinessAdministration (MBA).
 GPA: Excellent(3.27out of 4.00).
2003–2007 Al-Balqa'Applieduniversity,Jordan
 B.Sc, ManagementInformationSystem(MIS).
 GPA: Excellent(3.13out of 4.00).

3. Abdullah.zuhair@yahoo.com
TRAINING
 Businessanalysis.
 Leadership.
 "Scientificmethodstodetectfrauddocuments,checksandsignatures" - Institute of BankingStudies -
Amman- Jordan.
 "Documentarycredits"TrainingInstitute- JordanIslamicBank.
 "Preparingandqualifyingcreditofficers," TrainingInstitute - Jordan IslamicBank.
 "Acts of billsof exchange" TrainingInstitute. - JordanIslamicBank
 "Legal Aspectsof Banking" - TrainingInstitute - JordanIslamicBank.
 "Financial Analysisandcreditandwrite creditreports" TrainingInstitute–JordanIslamicbank
 "Islamicbanking"traininginstitute - JordanIslamicbank .
 "Acts of accounting" TrainingInstitute - Jordan IslamicBank
 “BusinessDepartmentdeposits" TrainingInstitute - JordanIslamicBank
 Finance andinvestment," TrainingInstitute - JordanIslamicBank
 "The theoretical side of documentarycredits"TrainingInstitute - JordanIslamicbank
 "Lettersof guarantee " TrainingInstitute - JordanIslamicBank
 "Primarydocumentarycreditssession"TrainingInstitute –JordanIslamicbank
 Acts of remittances," traininginstitute - JordanIslamicBank
 Communicationskillsanddealingwiththe public,"JordanIslamicBankTrainingInstitute.
PERSONAL DATA
 Date of Birth:May 23, 1985.
 Place of Birth: Amman,Jordan.
 Nationality:Jordanian.
 Marital status:Married.