This document contains a summary and details for D.S. Prasad, including contact information, areas of expertise, career highlights, education, and professional experience. Prasad has over 22 years of experience in customer service and relationship management, primarily in the financial services industry in both the U.S. and India. He has held roles such as Customer Relationship Manager, Personal Banker, and Telemarketing Manager.

1. D.S. PRASAD
6-1-126 & 127/2 First Floor Padmaraonagar, Secunderabad (A.P) 500-025 India
Email: pdevulap@gmail.com Phone: (M) + 9866413462 (L) + 65277415
Skype: jackbish2 Yahoo Messenger:pdevulap2003@yahoo.com WhatsApp: 9866413462
To work in a stimulating and challenging work milieu that would facilitate the maximum utilization and
application of my broad skills and expertise.
SYNOPSIS
Highly accomplished professional with over 22 years of extensive experience in servicing
customers, both in-person and by telephone, An independent self-starter; Superior communications
skills in dealing with customers, co-workers, and employees. Well-organized and highly efficient
working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work
of others. Knowledgeable and experienced in Operations, Credit Operations, Financial Products,
Marketing and Relationship Management. Also is an expert in Virtual Assistance and Management
Worldwide.
 Possess a strong combination of training and experience in the industry.
 Proficient in Windows, MSWord, Excel and the use of the internet.
 Exceptionally well organized with a track record that demonstrates self-motivation, creativity,
and initiative to achieve both personal and corporate goals.
 Adept at working in high pressure environments with strict deadlines and multiple
deliverables.
AREAS OF EXPERTISE CAREER HIGHLIGHTS
 Developed 24x7bizops processes to World Class levels in all
areas to bring stability and growth.
 Efficiently and productively analyzed all the tasks
undertaken
 Won several laurels and appreciations for hard work and
effort shown in meeting the project deadlines
 Instrumental in business development activities
 Developed specific goals to plan, organize and prioritize the
wok
 Sound ability to develop strategies to achieve personal
goals as well as organizational goals
 Increased the productivity from 200 mail/phone audits in
2004 to 500 audits per month
 Acquired additional businesses like Technical file reviews,
Physical file audit reviews, Master Physical audit payroll
business
EDUCATION & CREDENTIALS
 BA, First Class, from Osmania University, Hyderabad in
1982.
PROFESSIONAL EXPERIENCE
24x7 BIZOPS, Hyderabad, India (Feb’04 – Dec’09)
Customer Relationship Manager (Reporting to Managing Director)
Key Deliverables:
 Handling communications with AIG’s (American International Group, U.S.A) Workman’s
compensation policy holders as well as AIG’S Senior Management.
 Provided assistance in submitting more than 10000+ audits with World-class customer
service.
 Developed a good Client- vendor relationship in between 24x7Ops, Inc and AIG.
 Spearheaded for developing the Communication Standards at 24x7Ops, Inc on faxes, E-mail
and verbal communications to World-Class levels.
 Customer Management
 Relationship Management
 Problem solving Skills
 Analytical Skills
 Credit Card Operations
 Premium Auditing Skills
 Organizational Development
 Strategic Planning
 Visionary Leadership
 Detail Oriented
 Communication Skills
 Team Management
 Virtual Assistance
 Virtual Management

2.  Streamlined the Customer Service and Audit processes to consistently complete over 500
Audits per month.
 Sustained World-Class service to reduce customer complaints.
 Instrumental in the recruitment processes.
 Provided voice/accent and process training to Customer Service Executives and Auditors.
PROVIDIAN FINANCIAL, Pleasanton California U.S.A (Dec’88 – Nov’02)
Personal Banker (Reporting to Department Head)
Key Deliverables:
 Arranged new credit card accounts, underwrite lines of credit, sell cash advances, balance
transfers from other credit card accounts
 Promoted add-on products thru outbound and inbound telemarketing.
 Responsible for selling over $100,000 in cash advances in a day and over $70,000 in balance
transfers in a day, which was a sales record.
 Assisted customers by identifying, analyzing and providing effective and pragmatic solutions
to the problems or issues.
 Marketed innovative credit card accounts through constant upgrades for established clients.
 Actively participated in writing, testing, correcting scripts to maximize value of each sale for
different roll-outs and portfolio’s.
ALAMEDA NEWSPAPERS, Fremont California U.S.A (Nov’86 – Sept’88)
Telemarketing Manager (Reporting to Sales Manager)
Key Deliverables:
 Achieved outstanding results and exceeded company goals and was promoted to Lead
Telemarketer.
 Managed sales team in the absence of Manager
 Supervised a team of 20-30 telemarketers to enrol for newspapers latest subscriptions.
 Handled hiring and training procedures.
 Administered attendance, pay-roll and call-lists.
LESHAR COMMUNICATIONS, Livermore California U.S.A (Sept’86 – Nov’86)
Telemarketer (Reporting to Manager)
Key Deliverables:
 Signed up newspaper subscriptions for “Valley Times”
PERSONAL VITAE
Date of Birth : 24th
October, 1961
Languages Known : English, Telugu and Hindi
References : Available on Request
(D.S. Prasad)