1. Zachary A. Kunz
7822 S Glencoe Way, Centennial, Colorado 80122
Results and customer relations centered professional who has experience in sales, operations, inventory
management and customer service. Customer centered leader with experience in problem solving,
solution creation and building long lasting customer relationships.
Professional Experience
Management Trainee and Customer Service Representative, Enterprise Rent-A-Car, 2 and a half
years
• Helped to grow the Castle Rock location from 120 to 200 cars.
• Through targeted marketing plan garnered new business accounts and maintained them.
• Kept a customer satisfaction rating of 84 percent through the 2016 fiscal year.
• Managed a branch of 200 cars and 8 employees.
• Tested and implemented employee training for sales, business management, computer software
and customer relationships.
• Proven ability to work with and handle a variety of situations via phone calls and emails.
• Effectively able to communicate verbally and in writing.
Head and Assistant Coach, Real Colorado Soccer Coach, 5 years
• Found new and innovative ways to motivate players with different personalities.
• Implemented training that targeted specific outcomes.
• Went to regional and local coaching seminars.
• Changed proven drills and exercises to create drills that pinpoint what players need to improve
on.
• Created winning attitudes and atmospheres with in my teams.
Student Manager, Washington State University, 3 years
• Trained and monitored new staff.
• Managed multiple locations across campus.
• Managed and maintained adequate stock of food supplies at all locations.
• Helped with the hiring, firing and scheduling of student workers.
• Dealt with any complaints from customers and monitored the situation to make sure it was not
repeated.
Technical Skills:
Microsoft Office: Word, Excel, Power Point,
Education:
Bachelors of Science, Kinesiology Washington State University
References;
Available upon request