This document discusses communication and provides definitions, models, and factors that influence communication. It notes that communication allows the sharing of knowledge and experiences, and involves processes of sending and receiving messages through various channels. Key aspects that influence communication include nonverbal cues like tone of voice, body language, and facial expressions which account for 50% of the message, while words only account for 10%. The document also outlines barriers to effective communication such as language differences, noise, distractions, and lack of interest.

1. Group 2
1) Shabnam
2) Dhanalakshmi
3) Lijo poulos
4) Abijith
5) Prabhu
6) Hussain vana

2. What is Communication?
• What does it mean to you?
• The process of communication is what allows
us to interact with other people; without it, we
would be unable to share knowledge or
experiences with anything outside of
ourselves. Common forms of communication
include speaking, writing, gestures, touch and
broadcasting.
• Wikipedia definition

3. Receiver
The Communication Process
Source Encoding Channel Decoding
Feedback

4. The Communication Equation
• What you hear
• Tone of voice
• Vocal clarity
• Verbal expressiveness 40% of the message
• What you see or feel
• Facial expression
• Dress and grooming
• Posture
• Eye contact
• Touch
• Gesture 50% of the message
• WORDS … 10% of the message!

6. Communication is a 2-way process
sender
• Communication skills involve:
• Listening to others (Receiving) message
• Asserting/ Expressing (Sending)
receiver
• Barriers to communication can lead to misunderstanding and confusion
sender
receiver
values and attitudes
“generation gap”
Cultural differences
language
noise
hearing

7. Effective Communication Skills
Eye contact & visible mouth
Effective
Communication skills
Body language
Silence
Checking
for understanding
Smiling face
Some questions
Encouragement
to continue
Summarising
what has been said

8. Barriers to Effective Communication
Language
Time Noise
Other people Distractions
Barriers to
effective
communication
Too many questions Put downs
Distance
Discomfort
with the topic
Disability
Lack of interest

9. The Art of Listening
• “If we were supposed to talk more than
listen, we would have been given two mouths
and one ear.”
• Mark Twain