Verbal and nonverbal communication are both important parts of effective communication. Verbal communication involves using words, while considering appropriateness, brevity, clarity, ethics and vividness. Nonverbal communication includes body language, paralanguage, haptics, proxemics and other non-word elements. Mastering both verbal and nonverbal communication enhances messages and builds connections with listeners. Some tips for improving include listening actively, observing body language, and being clear and honest in what is said.

1. VERBAL AND
NONVERBAL
COMMUNICATION

2. VERBAL
COMMUNICATION

3. Refers to an interaction in which
words are used to relay a message.
For effective and successful verbal
communication, use words to express
ideas which can be easily understood
by the person you are talking to.
Consider appropriateness, brevity,
clarity, ethics, and vividness when
engaging in this type of

4. APPROPRIATENESS
The language that you
use should be
appropriate to the
environment or occasion
(i.e., whether formal or

5. BREVITY
Speakers who often use simple yet
precise and powerful words are
found to be more credible. Try to
achieve brevity by being more
direct with your words. Avoid
fillers and insubstantial
expressions which do not add to

6. CLARITY
The meanings of words,
feelings, or ideas may be
interpreted differently by a
listener; hence, it is
essential for you to clearly
state your message and

7. ETHICS
Words should be carefully
chosen in consideration of
the gender, roles, ethnicity,
preferences, and status of
the person or people you
are talking to.

8. VIVIDNESS
Words that vividly or creatively
describe things or feelings
usually add color and spice to
communication. Hence, you are
encouraged to find ways to
charm your audience through
the use of vivid words.

9. LISTENING
SKILLS

10. LISTENING
The ability to
accurately receive and
interpret messages in
the communication
process.

11. LISTENING VS HEARING
Listening
Being aware of both
verbal and
nonverbal messages
to be able to
correctly perceive
and understand the
messages.
Hearing
Merely
receiving
sounds by the
ear.

12. IMPORTANCE OF LISTENING
We learn and we understand through
listening.
You are improving your interaction to
other people.
General voice improvement.
Help us in articulation and
pronunciation.

13. 10 PRINCIPLES OF
LISTENING

14. Stop talking.
Prepare yourself to
listen.
Put the speaker at
ease.
Remove distractions

15. Be patient.
Avoid personal
prejudice.
Listen to the tone.
Listen for ideas, not just
words.

16. CLARIFICATI
ON

17. CLARIFICATION
Is the skill we use to
ensure that we have
understood the message
of the speaker in an
interpersonal exchange.

18. PURPOSES
To ensure that the listener’s
understanding of what the speaker
has said is correct, which reduces
misunderstanding.
To reassure the speaker that the
listener is genuinely interested in him
and is attempting to understand what
he is saying.

19. GUIDELINES FOR
CLARIFYING
1. Admit if you are unsure about
what the speaker means.
2. Ask for repetition.
3. State what the speaker has said
as you understand it, and check
whether this is what he really said.

20. GUIDELINES FOR
CLARIFYING
4. Ask for specific examples.
5. Use open, nondirective questions if
appropriate. Open questions start
with “when,” “where,” “how,” or “why.”
6. Ask if you have got it right, and be
prepared to be corrected.

21. NONVERBAL
COMMUNICATION

22. EXAMPLES
stares, smiles, tone of voice,
movements, manners of
walking, standing and sitting,
appearance, style of attire,
attitude towards time and
space, personality, gestures,
and others.

23. MASTERY OF NONVERBAL
COMMUNICATION IS IMPORTANT
FOR SEVERAL REASONS:
1. It enhances and emphasizes the
message of your speech, thus
making it more meaningful,
truthful, and relevant.
2. It can communicate feelings,
attitudes, and perceptions without
you saying a word.

24. 3. It can sustain the
attention of listeners and
keep them engaged in the
speech.
4. It gives the audience a
preview to the type of

25. 5. It makes you appear
more dynamic and animated
in your delivery.
6. It serves as a channel to
release tension and
nervousness.

26. 7. It helps make your
speech more dramatic.
8. It can build a
connection with
listeners.

27. 9. It makes you a credible
speaker.
10. It helps you vary your
speaking style and avoid a
monotonous delivery.

28. 5 CHARACTERISTICS OF
NONVERBAL
COMMUNICATION1. Gives hint on how people feel.
2. Makes it impossible for people not to
communicate.
3. Involves attitudes or feelings not ideas.
4. Provides clues and not facts.
5. Provides more information than verbal
communication.

29. FUNCTIONS OF
NONVERBAL
COMMUNICATION

30. COMPLEMENTING
Completing
actions

31. CONTRADICTING
Opposite,
contrast.

32. ACCENTING
Rising an accent
Highlighting a part of
messages through gestures
or voice.
Emphasizing

33. SUBSTITUTING
Emblem- accepted
symbol to everyone.

34. REGULATING
Balance or control
the flow of
communication
through nonverbal.

35. REPEATING
Uses
emblem.

36. KINDS OF
NONVERBAL

37. KINESICS
Aka Body Language-
study of body
movement.

38. KINDS OF KINESICS
1. Oculesics (Eye
Contact)
2. Facial Expressions
3. Gesture
4. Posture

39. PARALANGUAGE
Use of our voice
If there is a change in
voice meaning will also
change.

40. KINDS OF PARALANGUAGE
1. Tone
2. Speed
3. Pitch
4. Volume

41. HAPTICS
Touch or use of
touch

42. KINDS OF HAPTICS
1. Professional Touch
2. Social/Polite Touch
3. Friendship/Warmth
Touch
4. Love and Intimate

43. PROXEMICS
Use of space
How people use space
on how people convey
meaning on it.

44. KINDS OF SPACE
1. Permanent
Structure
2. Movable Object
3. Informal Space

45. 4 DISTANCES OR TYPES OF SPACE
1. Intimate Space
2. Personal Space
3. Social Space
4. Public Space

46. PERSONAL
Good
posture

47. POSITIVE AND
NEGATIVE BODY
LANGUAGE

48. POSITIVE BODY LANGUAGE
A. Maintaining eye contact with the
person to whom you are
communicating.
B. Smiling (if appropriate) but
especially as a greeting and when
parting.
C. Sitting squarely in a chair, leaning

49. POSITIVE BODY LANGUAGE
D. Nodding in
agreement.
E. A firm handshake.
F. Presenting a calm
exterior.

50. NEGATIVE BODY LANGUAGE
A. Not looking at the person
with whom you are speaking.
B. Tapping a foot, fingers, and
the like.
C. Rocking backward and
forward.

51. NEGATIVE BODY LANGUAGE
D. Scratching
E. Continually clearing your
throat.
F. fiddling with your hair,
ear lobes, jewelry, jacket,

52. NEGATIVE BODY LANGUAGE
H. yawning or stretching
I. Repeatedly looking at your
watch or a clock in the room.
J. Standing to close to others.
K. Inattention to the person who is
speaking.

53. TIPS FOR IMPROVING
VERBAL AND
NONVERBAL
COMMUNICATION

54. 1. Listen with your heart.
Understand what the other
person is telling you.
2. Watch people’s body
language, facial
expressions, and so on.
3. Say what you mean, and
mean what you say.