The document outlines the travel management cycle and operations department. It discusses the key steps in the cycle which include counter counseling to conclude counter sales, reservations which can be done manually or electronically, fare calculation, ticketing, and documentation. It then describes the roles in the travel operations department which manages the process and includes a manager, supervisor, counselors, reservations staff, ticketing officers, and liaison officer.

1. TRAVEL MANAGEMENT
CYCLE

2. Operations Department
1. Counter Counselling
2. Reservations
3. Fare Calculation
4. Ticketing
5. Documentation

3. Travel Operations
Department
 The Manager
 The Travel Supervisor
 The Travel Counsellors or Travel Staff
 The Reservations
 Ticketing Officers
 Liaison Officer

4. I. Counter Counselling
 Aims to conclude counter sales, which
are transactions captured by the travel
counsellors or counter staff.
 These transactions are the results of
providing information, and
recommending suitable and attractive
products.

5. II. RESERVATION
1. Manual Reservation – the traditional
way of placing reservation before the
advent of e-commerce and the internet.
 The ff information of reservations are:
1. Sector/Leg Required
2. Date of Travel
3. Flight Number/Class
4. Passengers Name and how many
members passengers (adults/children-
with corresponding age)

6. 2. Electronic reservation
- Introduced by the use of email
correspondence and involve writing to
the email address of the supplier and
receiving a reply from a department or
individual.