Travel Management

Travel Management
Name-Harsh Soni
Course –AHTM
Batch –AC4

I Sincerely thanks to frankfinn institute of
airhostess training for giving me such a
great opportunity. I also extend my hearty
thanks to Mr.Shaikh Rahmatullah for his
Constant support and guidance that has
encouraged me to complete this
assignment. Last but not the least I thank
God Almighty for His love and care.

Travel is defined as the physical transformation of one
place to another for tour, business, leisure, excursion and
so on .Travel industry is a evergreen industry because
people won’t stop travelling as they are into business and
tour, thus it becomes the sustainable industry. Now a days
lots of travel agencies are available and even we can plan
our itinerary or book a ticket by sitting in our home itself
through internet. Travel includes all sorts of transportation
like aero plane, train, bus, ship and so on. Travelling is the
essential segment of people life.

XYZ Travels
Establish the places the passenger wishes to visit.
Establish the order in which the passenger wishes to visit them.
Avoid back tracking and zigzagging at the same time meeting any special request
made by the passenger.
Always take into considerations the political situation, geographical limitations and
the practicality of the transportation options.
Ascertain convenient mode of transportation i.e. road, rail, sea or air that exist and
where possible, choose the quickest mode of transportation.
Give preference to itineraries with the lowest or excursion fares. Detours often raise
the price.
In case the passenger changes his/her mind or, when unexpected circumstances
arise
which will change the itinerary proceeding as originally planned be prepared to
provide alternatives.

Namaskar !
Welcome to XYZ Travel – Travel, Explore, Celebrate.
Thank You for your inquiry. We assure you Beautiful
Holidays with Sweet Memories.
Kindly find below for your perusal :
1. Family Tour itinerary and price
2. How to book the tour
3. Travel information
4. Mandatory Documents

Itinerary For Mr.and Mrs.
Khan
Name of Tour- Discover Afro America.
Tour Type-Family Tour.
Number of Travellers-3(Including Child)
Countries-USA and Mauritius.
Documents-Passport, Visa , Health
Certificate(Mauritius).
Currency-USD,MUR
Date of Travel-17JUL2014
Duration-24 Days

United States of America.
Mauritius

History of USA
The United States of America (U.S.A. or USA), commonly referred to as the
United States (U.S. or US), America, and sometimes the States, is a federal
republic consisting of 50 states and a federal district. The 48 contiguous states
and Washington, D.C., are in central North America between Canada and
Mexico. The state of Alaska is the northwestern part of North America and the
state of Hawaii is an archipelago in the mid-Pacific. The country also has five
populated and nine unpopulated territories in the Pacific and the Caribbean. At
3.79 million square miles (9.83 million km2) in total and with around 318
million people, the United States is the third or fourth-largest country by total
area and third largest by population. It is one of the world's most ethnically
diverse and multicultural nations, the product of large-scale immigration from
many countries. The geography and climate of the United States is also
extremely diverse, and it is home to a wide variety of wildlife.

About United States of America
Capital-Washington DC.
Largest City-New York.
Official Language-English.
Currency-USD($)
Famous For- Beaches, Night Life, Wonder
full bridges, Architectural Sites.
Local Time- GMT -5/-10

AMJW – American Jewels – Family Tour
Duration-15Days 14 Nights
Explore manmade wonders, technology, extravagant lifestyle. Visit 6
impressive cities of USA in a 13 Days comprehensive tour.
USA: New York 2N, Niagara Falls 2N, Washington DC
1N, Orlando 3N, San Francisco 2N, Las Vegas 2N, Los
Angeles 2N.

Flight Date Depart Arrival Flight Details
Class Of
Travel
9W586 Tue, 17 Jun,
2014
Mumbai 21:50
Abu Dhabi
23:25
3h 5m/0 stops Economy (K)
Operated by Jet Airways - Departure: Terminal 2 International / Arrival: Terminal 1
9W6523
Wed, 18 Jun,
2014
Abu Dhabi
02:10
New York
08:20
15h 10m/0
stops
Economy (K)
Operated by Etihad On Jet Airways Configured Aircraft - Departure: Terminal 3 / Arrival:
Terminal 4
Flight Detail

Day : 1 Destination – New York (2 Nights)
All Guests will meet at Chatrapati Shivaji International Airport, Mumbai as per the
scheduled flight departure time and proceed to New York.
Joining and leaving tour’ guests will meet directly at New York Airport or hotel as
per the guidelines given.
Welcome to New York city – known as The Big Apple.
Meals: Dinner
Day 2 : New York
Today we explore exciting sights like 5th Avenue, United Nations Building,
beautiful Central Park, Rockefeller center, Ground Zero – a national tribute to
people killed in 9/11 attack.
Now it’s time for another exciting part of the tour – visit to Statue of Liberty. We
take boat cruise to reach Liberty Island. Stroll around the island and appreciate this
symbol of America’s Independence.
We then visit the Observatory deck at 86th floor of Empire state building which
gives spectacular view of Manhattan skyline and enjoy the New York Skyride.
Later we take night illumination tour through Manhattan and famous Times Square
– most bustling square of New York.
Meals: Breakfast, Lunch, Dinner
XYZ Treat: Enjoy cool Ice cream at Empire State Building.

United Nation Building in New York

Day : 3 New York – Niagara falls (2 Nights)
Today we head for the most exciting part of the tour – Niagara Falls.
En-route we visit Corning Museum of Glass wherein we enjoy The Hot Glass
Show – glass making demonstration at the museum.
In the evening, we arrive in Niagara falls.
XYZ Treat :Relish a cool Ice cream or aromatic tea / Coffee during journey from
New York to Niagara Falls.
Day : 4 Niagara Falls
Today it’s time to experience of the world famous Niagara Falls from Canadian side,
we visit the Goat Island and get really close to the falls by visiting Cave of the
Winds.
Later, we enjoy boat ride ‘Maid of the Mist’ (Subject to Operation) and have the
opportunity to view the three falls – Horseshoe, American and Bridal veil falls and
further to ride on the observation tower elevator and walk up the footpath towards
the brink of the Falls.
In the evening, we enjoy view of Illuminated Niagara falls.
XYZ Treat: Refresh yourself with hot Tea at Maid of the Mist boat ride.

Day : 5 Niagara Falls – Hershey’s Chocolate World – Washington DC (1 Night)
Today we leave for the Washington DC – capital city of United States.
En-route we visit Hershey’s Chocolate World, where we will get a chance to jump
into the world of Chocolate.
XYZ Treat: Quench your thirst with Soft drink during Niagara Falls to Washington
DC journey.
Day : 6 Washington DC – Orlando (3 Nights)
Today we start our day with city orientation tour of Washington DC which includes
The Marble Obelisk – Washington Monument, Lincoln Memorial, Capitol Hill,
Union Railway station and Pentagon Building.
We then take the photo stop at the White House – official residence of the president
of USA.
Later we fly to Orlando – best known for the Walt Disney World Resort.

Day : 7 Orlando
Today we visit the exciting Kennedy Space Center and learn about our travels in
space, and Experience interactive simulators, live shows and jaw-dropping
encounters with massive rockets.
Later be thrilled at Magic Kingdom Park – Disney World, wherein we enjoy
various rides like Space Mountain, Big Thunder Mountain Railroad, Splash
Mountain, Tomorrow Land, Haunted Mansion and see the spectacular shows,
Animated Classics and shake hands with your favourite Cartoon Characters like
Mickey Mouse, Minnie, Pooh, Donald Duck, Tigger and many more. Later in the
evening, we enjoy Disney Parade.
Day : 8 Orlando
Today it’s time for entertainment at EPCOT centre – city of the future planned by
Walt Disney. Herein, we enjoy various rides like Space Ship Earth, Wonders of
Life, Universe of Energy, Test Track, Journey into the future world, Tapestry of
Dreams Parade in World Showcase and spectacular fireworks.
Day : 9 Orlando – San Francisco (2 Nights)
Today we fly to San Francisco – The Bay city. On arrival, we enjoy free time for
shopping.

Day : 10 San Francisco
Today we start our city orientation tour with Ghirardelli Square, Twin Peak,
Golden Gate Bridge, Golden Gate Park, Fisherman’s Wharf, Pier 39, City Hall,
China Town, Union Square and then take a tram ride on famous Lombard Street –
one of the crooked street in the world.
Later we take the San Francisco Golden Gate Bay Cruise which takes us through
San Francisco’s breath-taking waterfront.
XYZ Treat: Indulge yourself in rich coffee at Golden Gate Bay Cruise
Day : 11 San Francisco – Las Vegas (2 Nights)
Today we head to the Gambling capital of World – Las Vegas by flight. On arrival
we take luxurious ride in the limousine, view amazing hotels which are famous for
casinos on Las Vegas strip.
Later we take illumination tour through Las Vegas Strip where we experience the
dazzling neon illuminated landmarks such as Eiffel Tower, Statue of Liberty,
Pyramids and many more.
XYZ Treat: Delight yourself with cool Ice cream at Las Vegas.

Ghirardelli Square(San
Francisco)

Day : 12 Las Vegas – Grand Canyon – Las Vegas
Today we proceed towards the Grand Canyon where we shall get the unforgettable
experience of our life. We take small flight which gives spectacular view of the
canyon and Colorado River.
On arrival we visit some of the famous hotels of Las Vegas like Bellagio, Venetian,
Luxor. Later we also see Bellagio Fountain Show and Fremont Street Experience.
XYZ Treat: Refresh yourself with hot Tea/ coffee at Grand Canyon.
Day : 13 Las Vegas – Los Angeles (2 Nights)
Today we proceed to Los Angeles – the city of Angels.
On arrival we drive through interesting sights of Los Angeles like Beverly Hills,
Sunset Boulevard, Rodeo Drive, Hollywood drive, Dolby theatre – venue of
famous Academy Oscar Awards and walk through Hollywood walk of Fame. Then
we get a chance to get close to our favourite stars at Madame Tussauds Wax
Museum.
XYZ World Treat: Quench your thirst with cool soft drink during Los Angeles City
tour.

Day : 14 Los Angeles
Today we rejuvenate ourselves at the famous Universal Studios – the entertainment
capital of Los Angeles.
Go behind the scenes on Studio tram tour, enjoy the 3D ride – The Transformers,
the 4D Shrek show, come face to face with living dinosaurs at Jurassic park ride
and enjoy the action packed Water World show.
XYZ Treat: Relish the freezing Ice cream or cool soft drink at Universal Studios.
Day : 15 Departure from Los Angeles
It’s time now to say goodbye to our travel companions in USA. Let us be in contact
with each other through email, facebook, and meet again on one more memorable
tour. See you all !!
All Guests and ‘Joining leaving tour’ guests will proceed to Airport at scheduled
group flight departure time and take a return flight to their next country.
Tour Concludes.
Meals: Breakfast

History of Mauritius
It has been frequently hypothesized that Mauritius was first discovered by
the Arabs, who named the island Dina Arabi. The first historical evidence
of the existence of an island now known as Mauritius is on a map
produced by the Italian cartographer Alberto Cantino in 1502. Cantino
shows three islands which are thought to represent the Mascarenes
(Réunion, Mauritius and Rodrigues) and calls them Dina Margabin, Dina
Arobi and Dina Morare. What is known is that the medieval Arab world
called the south-western Indian Ocean island region Waqwaq.

About Mauritius
Capital-Port Louis
Largest City-Port Louis
Official Language-None
Currency-Mauritius Rupee(MUR)
Famous For-Honeymoon , Romantic Places,
Beach Walk.
Local Time-GMT+4

Mauritian Magic (AFMU)
Duration : 7 days
Explore beautiful Mauritius
Mauritius :Port Louis 6N, Ile Aux Cerfs, Pamplemousses,
Domaine Les Pailles.

Day 1 : Destination – Port Louis (6 Nights)
Guests will meet at John F Kennedy International Airport, New York as per the
scheduled flight departure time and proceed to Port Louis.
‘Joining and leaving tour’ guests will meet directly at Port Louis Airport or hotel as
per the guidelines given.
Welcome to Port Louis – The capital of Mauritius.
Meals: Dinner
Day 2 : Port Louis
Today we visit Pamplemousses formally known as Sir Seewoosagur Botanic
Gardens – it is home to an incredible variety of tropical plants, many of them are
indigenous. Further we move on to Domaine Les Pailles – a place where man and
nature have combined their forces to preserve the beauty of the landscapes, wherein
we enjoy the Mini Train ride and visit the Spice Garden. We then have a panoramic
view of Port Louis city from Citadel Fort. Later we explore the city orientation tour
wherein we come across Catholic Church, Mosque, High Court building, Port
Louis Theatre, French Colonial buildings etc. We shall enjoy shopping at Le
Caudan waterfront in the evening.
XYZ Treat: Quench your thirst with cool juice.

Day 3 : Port Louis – Ile Aux Cerfs – Port Louis
Today we enjoy a high speed boat ride to Ile Aux Cerfs Island. On arrival, we will have a
look of the beauty of the Island by taking a thrilling Para sailing ride. Later we enjoy
swimming in the crystal clear waters of Mauritius.
XYZ Treat: Rejuvenate yourself with cool Soft drink.
Day 4 : Port Louis – Casela Bird Park
Today we shall enjoy shopping at Trianon Shopping Park. Later we visit Casela Bird Park
– home to 150 species of birds from 5 different continents, including the lovely long
necked Pink Pigeons which until recently were threatened with extinction.
XYZ Treat: Stimulate yourself with hot tea or coffee or cool soft drink .
Day 5 : Port Louis
Today we enjoy Glass bottom boat ride and see the beautiful corals in the clear blue
water. Later we explore the beautiful island on our own. In the evening, we enjoy the
Sega dance – A distinctive style of music and dance.

Day 6 : Port Louis
Today we take a South Tour of Port Louis wherein we visit Trou Aux Cerfs also known as
Murr’s Volcano – a dormant volcano but could become active at any time in next
thousands years, Curepipe – beautiful residential town, Garden Village, Model Ship
Factory, Grand Bassin – the Sacred Lake and Shiva Temple. Later we visit Chamarel
village wherein we will come across Black River George, Seven coloured earths and
Chamarel Waterfalls – best waterfalls in Mauritius.
XYZ Treat: Relish an Ice cream on the dormant volcano.
Day 7 : Departure from Port Louis
It’s time now to say goodbye to our travel companions. Let us be in contact with each
other through email, Facebook, and meet again on one more memorable tour. See you all!!
All Guests and ‘Joining leaving tour’ guests will proceed to Airport at scheduled group
flight departure time and take a return flight to their home town.
Tour Concludes.
Meals: Breakfast

Booking Requirements:
• Passport
• Proper passport with min 6 months validity from the date of arrival (9 months for
Malaysia) along with sufficient blank pages for the stamping of visa.
· Visa
– A valid Tourist Visa for the duration of the tour.
· Booking :
▪ After selecting a date you can book with any of our branch offices or preferred sales
partners or even online by paying advance amount. Balance payment has to be made 1
month prior to the departure.
· Pre and Post Tour Accommodations :
· For any tour pre and post tour accommodation can be booked for a destination of day
1 or day last respectively in the same hotel or different hotel can be done with pre
intimation to travel advisor at additional cost.
Deviations in scheduled tour itinerary:
o Any feasible change in tour itinerary or deviation in air ticket requested by guest
can be done at an additional cost with prior intimation and subject to availability.
· Cancellations:
• In case due to unavoidable circumstances if you have to cancel the tour, please give
an application in writing about the same.
• Cancellation charges will apply as given in the terms and conditions.

Note:
Discounts are for limited Seats, Tours and limited period of Time and will reduce as seats
get full. No Discount is applicable to Infant.
As we have centralized Booking process, request you to kindly check the Seat and Tour
availability with our Travel Advisor before confirming.
Conditions Apply.
Tour price Includes:
•To and Fro economy class air travel for All guests as mentioned in the itinerary.
•Airfare, Airport taxes and Visa Fees as on 18th June 2013.
•Baggage Allowance as per the airline policy.
•Tour Manager Services throughout the tour.
•Travel by comfortable A/C coach as per the tour itinerary.
•Entrance fees of all sightseeing places to be visited from inside.
•Accommodation in comfortable and convenient hotels on twin sharing basis.
•All Meals – Breakfast, Lunch, Dinner (set menu) as mentioned in the itinerary.
•All Tips - Guide, Driver & Restaurants.
•Cost of internal Airfare as mentioned in the itinerary.

Tour Price Excludes:
•Govt Tax of 3.09%over and above the Tour Cost mentioned.
•Any increase in Airfare, Visa fees, Airport taxes, Govt Taxes, Fuel Surcharges and any
applicability of new taxes from Govt.
•Any up gradation in Airline class or hotel room category
•Cost of Insurance.
•Cost of Air ticket deviation charges.
•Any Increase in the rate of exchange leading to an increase in all land arrangements
which may come in to effect prior to departure.
•Cost of pre or post tour hotel accommodation
•Any extra expense such as route change, Airline change, Date change, Accommodation
facilities, etc incurred due to the unforeseen, unavoidable forced injuries circumstances
during the tour.
•Porter age, laundry, telephone charges, shopping, wines & alcoholic beverages, mineral
water, items of personal nature and food or drink which is not part of a set group menu
•Any extra cost incurred on behalf of an individual due to illness, accident,
hospitalization, or any personal emergency.
•Any extra services or activity charges other than those included in the group tour
itinerary.
•To and fro Air fare, Airport transfers, visa fees to join/leave the group and Airport snack
hamper for joining and leaving guests.
•Anything specifically not mentioned in the ‘tour price includes’ column.

Complimentary items :
•Stroller bag
•Cap
•Electric Tea Kettle and Tea / Coffee Sachet
•Snack hamper at the Mumbai airport
•· Universal adapter
•· Poncho
Tips:
We believe in all inclusive tour price policy and that’s
the reason we do not let our guests pay any kind of tips
on tour.

Travel Information:
· Mumbai Airport formalities:
o All guests are requested to reach Mumbai airport 3 ½ hrs prior to the departure of the
scheduled flight.
o At the Airport, meet our Airport representative at respective Terminal Gate to receive
the travel documents and then proceed to respective Airline counter.
o Tour manager will meet all guests at Check In counter.
o Guests must check in individually, kindly keep Passport and Air Ticket ready, after
check in collect the boarding pass, fill in the Immigration form and proceed to
Immigration counter.
o After immigration, kindly proceed to the respective gate sufficiently in time and
board the flight. Have a safe journey!!
· Air Travel:
o Approx. travel time - Mumbai to New York - 17 hrs
Los Angeles to Mauritius - 22 hrs
Mauritius to Mumbai-8 hrs
· Coach Travel:
o We use comfortable AC coaches for road travel.
· Hotels on Tour :
o We select conveniently located clean and comfortable hotels in a good locality.
O We generally stay in Four star or Four star superior Hotels chains

· Pack smart and travel light:
oAlong with regular packing of clothing, toiletries and footwear, please ensure you have
packed the following:
o Medicines with prescription.
o Light Woollens and Windcheaters.
o Sunscreen lotion, sunglasses.
o Camera with Extra batteries, Phone chargers.
· Time Difference:
oWest Coast is 12.30 hrs and East Coast is is 9.30 hrs. behind India.
If it is 12 noon in India 11.30 pm at Los Angeles 2.30 am at Washington DC
10:30 AM at Port Louis
· Currency:
o USA’s Currency is US Dollar – USD
o 1 USD = INR 65 Approx.
o 1 INR = MUR 0.5

Health Certificate
For USA- Vaccination is not required
For Mauritius-
Compulsory vaccinations – nil
Recommended – malaria prophylaxis

Travel Insurance
Travel insurance is insurance that is intended to cover medical expenses
and financial and other losses incurred while traveling, either within one’s
own country, or internationally.
Temporary travel insurance can usually be arranged at the time of the
booking of a trip to cover exactly the duration of that trip, or a more
extensive, continuous insurance can be purchased from travel insurance
companies, travel agents or directly from travel suppliers such as cruse
lines or tour operators.
However, travel insurance purchased from travel suppliers tends to be less
inclusive than insurance offered by insurance companies.
Travel insurance often offers coverage for a variety of travelers. Student
travel, business travel, leisure travel, adventure travel, and international
travel are all various options that can be insured.

Common Risks Covered Under
Travel Insurance
Medical expenses
Emergency evacuation
Trip cancellation
Accidental death, injury or disablement benefit
Overseas funeral expenses
Curtailment
Delayed departure
Loss, theft or damage to personal possessions and money
Delayed baggage
Legal assistance
Personal liability and rental car damage excess
Some travel policies will also provide cover for additional costs, thought
these vary between providers.

Custom and Excise
Information
Tobacco products: 200 cigarettes, a reasonable amount of tobacco and
100 cigars. For arrivals from the US Virgin Islands, Guam or
American Samoa: 1000 cigarettes, not more than 200 of which may be
acquired elsewhere than in these islands.
b. persons of 21 years or older: 1 US quart of alcoholic beverages . For
arrivals from the US Virgin Islands, Guam or American Samoa: 1 US
gallon, not more than 1 quart of which may be acquired elsewhere than
on these islands.
c. Perfumes, lotions, Eau de Cologne, etc. if not under a trade mark
restriction recorded in the US Treasury Department (importation of
one trademarked article per passenger will usually be allowed, unless
the trade mark owner has authorized a greater number of imports of its
article).
United States of America

Custom and Excise
Information
Import regulations::
Free import by passengers of 18 years of age and over
- 250 grammes of smoking tobacco products;
- 1 litre of spirits and 2 litres of wine, ale or beer.
Prohibited: all water pipe tobacco products.
Wild Fauna and Flora::
Plants and plant material including cuttings, flowers, bulbs, fresh fruit,
vegetables and seeds: plant import permit previously obtained from Ministry
of Agriculture and Natural Resources and the Environment. All plant material
must be declared to Customs immediately on arrival and is subject to
examination.
Prohibited: sugarcane and parts thereof; fresh fruit from Asia East of 60%
longitude including India and Pakistan, soil and micro-organisms.
Mauritius

Currency Regulation
For USA
local currency (United States Dollar-USD) and foreign currencies: no restrictions,
provided that arriving and departing passengers must report to US customs any
money or other monetary instruments exceeding USD 10,000.-. Gold: Importation
of gold coins or small, non-commercial quantities of gold must be declared upon
arrival.
For Mauritius
Local currency (Mauritian Rupee - MUR) in amounts exceeding MUR
500,000.- or equivalent in foreign currencies must be declared.

PetsFor USA
Cats and dogs are inspected by quarantine officer at port of arrival. If there is evidence
of ill-health, the owner must pay for the veterinarian for further examination of the
animal.
In addition, dogs (except for puppies less than three months of age) require rabies
vaccination not less than one month before arrival.
1. A valid certificate of rabies vaccination signed by a licensed veterinarian must
accompany the dog. This certificate should identify the dog and specify the date of
vaccination and expiration, and the type of vaccine used. If no expiration date is stated,
the vaccination must be no more than 12 months before arrival.
No rabies vaccination is required for dogs that during 6 months or more preceding their
arrival in the USA have been in Anguilla, Antigua, Aruba, Australia, Bahamas,
Barbados, Bermuda, Chinese Taipei, Curacao, Faroe Isl., Fiji, Guadeloupe, Guam,
New Zealand, Norway, Saipan, Samoa (American), St. Kitts and Nevis, St. Lucia, St.
Martin, St. Vincent, Sweden, United Kingdom or Virgin Isl.
For Mauritius
All animals incl. animal material need an import permit from the Ministry of
Agriculture and Natural Resources and the Environment Mauritius, obtained in advance
and a sanitary certificate from the country of origin. All animals must be declared to
Customs immediately on arrival and landing is only allowed if the certificate issued by
the Veterinary Authorities of the exporting country is in conformity with the Import
Permit. Quarantine: dogs and cats: 1-3 months depending on country of origin; birds: 3
weeks.

Freedom of Air
1st and 2nd Freedom-BOM to JFK(9W586)
1st and 6th Freedom-Lax to MRU(EK0216)
1st and 5th Freedom-MRU to BOM(MK744)

Accounting
Head Amount
Air Fare INR 1,40,800
Car Rental INR 30,000
Accommodations Charges INR 1,30,000
Outside Food Expenses INR 15,000
Tax 13%
Budget INR 3,41,000(Round off)

IATA
International Air Transport
Association
History & Organization
The International Air Transport Association was Founded by the airlines in Havana,
Cuba in 1945 to help meet the problems anticipated in the expansion of civil air services
after the second world war .It is the Successor in Functions to the previous
International Air Traffic Association ,Initiated at the Hague at very Dawn of regular
air transport 1919. Headquarters-Geneva,Montreal

Vision and Mission
•Vision
To be the force for value creation and innovation driving a safe, secure and profitable air
transport industry that sustainably connects and enriches our world.
•Mission
Representing the airline industry
Serving the airline industry
Leading the airline industry
We help airlines to operate safely, securely, efficiently, and economically under clearly
defined rules. Professional support is provided to all industry stakeholders with a wide
range of products and expert services.
Values Of IATA
People focus
Speed
Innovation
Openness to change
Integrity
Teamwork and cultural intelligence
Results orientation
Leadership

UFTAA
United Federation Travel Agent
Association
History
The United Federation of Travel Agents’ Associations (UFTAA) emanates from t
he Universal Federation of Travel Agents’ Associations created in Rome, Italy, on
November 22nd, 1966. UFTAA was originally founded as a result of a merger of
two large world organizations, FIAV and UOTAA, recognizing the need to unify
travel agencies and tour-operators into one international federation. In 1989, coming
from Brussels, UFTAA set up its General Secretariat in the Principality of Monaco.

UFTAA’s mission is to be an international forum where matters affecting the world travel
industry are addressed, representing and defending the interests of incoming and outgoing
tour operators, travel and tourism agencies before the governmental bodies, suppliers and
other entities of international scope. It also aims at strengthening its members’ image and
enhances the world travel and tourism industry and a sustainable tourism.
- To comply with its mission, the Confederation develops the following functions:
- To unite and consolidate the Federations of Travel Agents’ National Associations and
to globally enhance the interests of their members ;
- To represent the travel agents’ activities before various world-wide bodies,
governmental authorities and suppliers ;
- To work towards the adoption of measures that will ease travel for the consumer and
to offer services to its member federations ;
- To be an investigation and information Centre supporting the member Federations’
work and to offer information for technological development ;
- To offer, as a voluntary mechanism, an arbitration service which assists in solving
conflicts resulting from commercial relations for which amicable settlement cannot be
reached ;
- To organize a world congress of travel agents and other meetings necessary to the
exchange and transmission of knowledge.
Mission

PATA
Pacific Asia Travel Association
History
Founded in 1951, the Pacific Asia Travel Association is the recognized authority on
Pacific Asia travel and tourism. By dedicating itself to the promotion of this last
remaining tourism frontier, PATA's uniquely structured organization and its far-
reaching efforts have helped unite the many facets of tourism in the region. PATA
provides leadership to the collective efforts of 41 national government members, 48
state and local tourism bodies, 66 airlines and cruise lines -- all in all, nearly 2,000
travel industry companies. Our members also include companies that provide a
wide range of services to the travel industry. PATA's Chapter membership includes
17,000 travel professionals in 80+ PATA Chapters located throughout the world.
History

Priorities
On behalf of its members, PATA’s current strategic direction is to:
• Build the Business for members
• Provide valuable insights, forecasts and analysis help members make better
business decisions
• To take a lead position on travel industry issues that need to be addressed
Mission
The Pacific Asia Travel Association (PATA) is a membership association
acting as a catalyst for the responsible development of the Asia Pacific travel
and tourism industry.
In partnership with PATA’s private and public sector members, we enhance
the sustainable growth, value and quality of travel and tourism to, from and
within the region.

ICAO
International Civil Aviation
Organization
About ICAO
The International Civil Aviation Organization (ICAO) is a UN specialized
agency, created in 1944 upon the signing of the Convention on International Civil
Aviation (Chicago Convention).
ICAO works with the Convention’s 191 Signatory States and global industry and
aviation organizations to develop international Standards and Recommended
Practices (SARPs) which are then used by States when they develop their legally-
binding national civil aviation regulations.

Vision & Mission
Vision:
Achieve the sustainable growth of the global civil
aviation system.
Mission:
To serve as the global forum of States for international
civil aviation. ICAO develops policies and Standards,
undertakes compliance audits, performs studies and
analyses, provides assistance and builds aviation capacity
through many other activities and the cooperation of its
Member States and stakeholders.

Warsaw Convention
 WARSAW CONVENTION WAS STARTED IN OCTOBER 12, 1929.
 IT IS THE FIRST INTERNATIONAL CONVENTION PERTAINING TO
LIABILITY IN INTERNATIONAL AIR TRANSPORTATION, THE
CONVENTION PRESCRIBES RULES FOR AIR CARRIER LAIBLITY IN
CASE OF DEATH OR INJURY TO PASSENGERS ,DESTRUCTION, LOSS OR
DAMAGE TO BAGGAGE, & LOSSES RESULTING FROM DELAY OF
PASSENGERS, BAGGAGE & CARGO.
 THE PRINCIPAL PURPOSE OF THE WASRSAW CONVENTION IS TO
DETERMINE THELIABILITY OF AIR CARRIRES IN THE CASE OF AN
ACCIDENT, BOTH IN REGARDS TO PASSENGERS & ALSO BAGGAGE &
CARGO.
 ORIGINALLY SIGNED IN 1929 IN WARSAW (HENCE THE NAME), IT WAS
AMENDED IN 1955 AT THE HAGUE & IN 1975 IN MONTREAL . UNITED
STATES COURTS HAVE HELD THAT, AT LEAST FOR SOME PURPOSE , THE
WARSAW CONVENTION IS A DIFFERENT FROM THE WARSAW
CONVENTION AS THE HAGUE PORTOCOL.

Chicago Convention
THE CONVENTION ON INTERNATIONAL CIVIL AVIATION,
ALSO KNOWN AS THE CHICAGO CONVENTION,
ESTABLISHED THE INTERNATIONAL CIVIL AVIATION
(ICAO), A SPECIALIZED AGENCY OF THE UNITED NATIONS
CHARGED WITH CO-ORDINATING & REGULATING
INTERNATIONAL AIR TRAVEL. THE CONVENTION
ESTABLISHES RULES OF AIRSPACE, AIRCRAFT
REGISTRATION & SAFETY, & DETAILS THE RIGHTS OF THE
SIGNATORIES IN RELATION TO AIR TRAVEL. THE
CONVENTION ALSO ECMPTS AIR FUELS FROM TAX.

XYZ Travels
XYZ TRAVELS
Specially Designed Tour Package – Exclusive for each client.
Comparatively lesser fare opted.
Leave your documentation worries with us
Star hotels arranged for your comfortable stay.
Transportation facility inside countries arranged by us.
Our hosts in each country will take you to each destination.
We offer you complimentary breakfast everyday through out the trip.

Why My Package is Better?
In our package we have reduced the cost of travel by choosing the countries
which are currently not a high season time to visit.
We tried to include maximum destinations in a short period, and which
are easy to reach.
Instead of choosing air travel we included a cruise and a cab facility so as
to reduce cost of travel.
We also arranged host for you in each country so that you don’t have to
take an additional guide from there.

Price Comparison
MY PACKAGE OTHER’S PACKAGE
Total ticket fare – 3,41,0000 Total ticket fare – 3,72,580
Total accommodation – 1,30,000 Total accommodation – 1,40,600
Car Rental – 30,000 Car Rental – 40,350
Easy to reach destination in short period Not easy to reach destination in short
period
Cab facility provided to reduce the
travel cost
Do not provide cab facility
Special discount rate Do not provide discount rate
Arrange host in each country for you to
guide
Nil
Accommodation in famous star hotel Accommodation in simple hotel
Free pass provided for discotheque and
amusement park
Nil

By the comparison mentioned in
last slide, the client understood that
our package is far more better than
our Competitors package and
agrees to it.

BIBLIOGRAPHY
www.google.com
www.iata.org
www.iatatravel.org
www.icao.int
www.skyscanner.com
www.jetairways.com

Conclusion
Any attempt any level cannot be satisfactorily complete
without the support and guidance of the learned people. I
would like to immense gratitude to Mr.Shaikh Rahmatullah
for his constant support and motivation that has encouraged
me to come up with the assignment .I am also thankful to all
other members of frankfinn and my Class mates who have
rendered their whole support to all time for the successful
completion of the assignment.

Travel Management

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