This presentation is a collection of student reports and based on the curriculum of the subject Tour Guiding Services for the students enrolled at the College of International Tourism and Hospitality Management of the Lyceum of the Philippines Cavite Campus.
The tour commentary is the tour guides primary tool of trade. Excellent tour guides pay attention to how they delivery their commentary on every tour by striving for continuous improvement. The slide explores some of the ways a tour guide can use his or her tour commentary to achieve excellence in guiding.
sub-areas
Meaning and definition
Main components of tour guiding
Terminologies Used In Tour Guiding
Understanding tour guide
Position of tour guide in tourism system
Types of tour guide
Roles of tour of guide
The tour commentary is the tour guides primary tool of trade. Excellent tour guides pay attention to how they delivery their commentary on every tour by striving for continuous improvement. The slide explores some of the ways a tour guide can use his or her tour commentary to achieve excellence in guiding.
sub-areas
Meaning and definition
Main components of tour guiding
Terminologies Used In Tour Guiding
Understanding tour guide
Position of tour guide in tourism system
Types of tour guide
Roles of tour of guide
Techniques in Tour Guiding 2018 by Paul OlolaWhistling Crow
Tour Guiding is increasingly gaining traction in tourism generating regions with guides expected to play multiple roles towards ensuring visitors have an enjoyable, memorable and meaningful experience. The lecture presentation discusses the different facets of guiding skills and techniques required for top-notch guiding.
An introduction of the concept of tour guiding as a concept and as a profession. This presentation was created to augment the lecture on the same subject for the students of the College of International Tourism and Hospitality Management (CITHM) of the Lyceum of the Philippines - Cavite Campus for the subject Tour Guiding Services.
This chapter tackles about the historical milestones of the tourism industry. It also discusses the important historical events in the development of tourism in the Philippines.
A presentation composed of student reports and the lectures about tourist behavior for the subject Tour Guiding Services for the students enrolled in the College of International Tourism and Hospitality Management of Lyceum of the Philippines Cavite Campus
Techniques in Tour Guiding 2018 by Paul OlolaWhistling Crow
Tour Guiding is increasingly gaining traction in tourism generating regions with guides expected to play multiple roles towards ensuring visitors have an enjoyable, memorable and meaningful experience. The lecture presentation discusses the different facets of guiding skills and techniques required for top-notch guiding.
An introduction of the concept of tour guiding as a concept and as a profession. This presentation was created to augment the lecture on the same subject for the students of the College of International Tourism and Hospitality Management (CITHM) of the Lyceum of the Philippines - Cavite Campus for the subject Tour Guiding Services.
This chapter tackles about the historical milestones of the tourism industry. It also discusses the important historical events in the development of tourism in the Philippines.
A presentation composed of student reports and the lectures about tourist behavior for the subject Tour Guiding Services for the students enrolled in the College of International Tourism and Hospitality Management of Lyceum of the Philippines Cavite Campus
A compilation of reports and lectures on Guiding Services in The Future for the students studying the subject Tour Guiding Services enrolled in the College of International Tourism and Hospitality Management in the Lyceum of the Philippines Cavite Campus.
Compilation of reports and lectures on Travel Safety and Security for the subject TSMN07H Tour Guiding Services for the students of the College of International Tourism and Hospitality Management of the Lyceum of the Philippines Cavite Campus.
A presentation composed of student reports and lectures for the subject Tour Guiding Services for the students enrolled in the College of International Tourism and Hospitality Management in the Lyceum of the Philippines Cavite Campus.
Presentation for my Tourism Marketing sections for the first semester of AY 2016-2017, to support the first lecture for tourism marketing based on the reference book Tourism Marketing by Maricel Gatchalian-Badilla.
The students who have asked difficult questions, which have helped us clarify our own thinking, and the students from many countries who have provided us with interesting insights into the national and cultural differences in tourist behavior.
A lecture on Intermediaries and their role in the tourism industry for the subject Principles of Tourism II for the students enrolled in the College of International Tourism and Hospitality Management of the Lyceum of the Philippine - Cavite campus.
The students who have asked difficult questions, which have helped us clarify our own thinking, and the students from many countries who have provided us with interesting insights into the national and cultural differences in tourist behavior.
Lecture 7 for the Subject Tourism Marketing for the College of International Travel and Hospitality Management of the Lyceum of the Philippines Cavite for the Second Semester of Academic Year 2015-2016.
A compilation of reports and lectures on the legal aspect of tour guiding in the Philippines for the students studying the subject Tour Guiding Services enrolled in the College of International Tourism and Hospitality Management in the Lyceum of the Philippines Cavite Campus.
Lecture for the Subject Tourism Marketing for the College of International Travel and Hospitality Management of the Lyceum of the Philippines Cavite for the Second Semester of Academic Year 2015-2016.
Lecture for the Subject Tourism Marketing for the College of International Travel and Hospitality Management of the Lyceum of the Philippines Cavite for the Second Semester of Academic Year 2015-2016.
A lecture on communication: its role and importance within the context of tourism and tour guiding as a profession. In addition a focus on "building rapport", tips on overcoming anxiety during public speaking and "microphone techniques" is included. This presentation was created to augment the lecture for the students of the College of International Tourism and Hospitality Management (CITHM) of the Lyceum of the Philippines - Cavite Campus for the subject Tour Guiding Services.
Case Study on why & how to plan a Field trip as part of a five day training program on inclusive business for tourism enterprises. Location: Nyaung Shwe, Inle Lake, Myanmar. June 2015
Learn about:
*Our Business And You
*Hospitality Industry
*Jargons in Travel Business (Terminologies)
*Clients & Dealing With Them
*Customer Support
*How To Find Clients & Win Sales
Lecture for the Subject Tourism Marketing for the College of International Travel and Hospitality Management of the Lyceum of the Philippines Cavite for the Second Semester of Academic Year 2015-2016.
Lecture for the Subject Tourism Marketing for the College of International Travel and Hospitality Management of the Lyceum of the Philippines Cavite for the Second Semester of Academic Year 2015-2016.
Lecture for the Subject Tourism Marketing for the College of International Travel and Hospitality Management of the Lyceum of the Philippines Cavite for the Second Semester of Academic Year 2015-2016.
The lecture on the topic "Destinations" from the Student Learning Guide of the subject Principles of Tourism II for the students of the College of International Tourism and Hospitality Management of Lyceum of the Philippines Cavite Campus.
Combined presentation of student reports and the lectures on Lodging and Accommodation for the subject Principles of Tourism II for the College of International Tourism and Hospitality Management of the Lyceum of The Philippines Cavite, Campus. All photographs are grabbed from the internet and credit is due to their respective photographers.
A lecture on building relationship within the context of tourism and tour guiding as a profession. This presentation was created to augment the lecture for the students of the College of International Tourism and Hospitality Management (CITHM) of the Lyceum of the Philippines - Cavite Campus for the subject Tour Guiding Services.
An introduction to the transportation sector and the aviation industry and its role in the tourism industry and a focus on the possible future trends. Created to augment the lecture on the same subject for the students of the College of International Tourism and Hospitality Management (CITHM) of the Lyceum of the Philippines - Cavite Campus for the subject Principles of Tourism II.
An introduction to tourism organization in the global arena, Asia-pacific Region area and in the Philippines. Created for to augment the lecture for the students of Lyceum of the Philippines - Cavite Campus for the subject Principles of Tourism II.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
Model Attribute Check Company Auto PropertyCeline George
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This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Overview on Edible Vaccine: Pros & Cons with Mechanism
Managing Tours
1. Lesson No. 4
Tour Guiding Services
2nd Sem 2014-2015
LPU Cavite Campus
2. •Comprehend and learn to apply
strategies in managing tours.
•Understand tour guiding cycle and
create awareness on different
tourt leading procedures for
different types of tours.
3. 1. Leading procedures in inbound, outbound and domestic
tours
2. Managing arrangements for visitors
• Pre-tour, On-tour and Post Tour preparations and materials
• Step by step procedure in tour guiding
• What to say and how to deliver the spiel
• Steps and tips in delivering commentaries
3. Techniques in leading walking tours, on site tours rolling
tours etc including duties and responsibilities while on
tours
4. Materials used by tour guides
5. • Inbound Tours involve non-residents traveling in
another country. Companies that provide local
assistance for tours arriving in their country or town
are called Inbound or Receptive Tour Operators.
They are commonly used on international trips,
particularly where language issues are part of the
mix. These companies make the local arrangements
for airport pickup and delivery, arrange for
activities, hire local guides, attend to all the details
of the stay, and help in emergencies
6. Outbound Tour take residents from one
country to travel in another country.
These tours take travellers all over the
world and to every continent.
7. •Domestic tours involve residents
of the given country traveling
only within their own country
8. Type Tourist
Involved
Country of
Origin
Country of
Destination
Inbound Foreigners/
Balikbayan
Foreign Philippines
Outbound Locals/
Foreigners
Philippines Foreign
Domestic Locals Philippines Philippines
10. • Pre-Tour:
1. Find out what tours have been assigned to him or her or the Tour
Assignment.
2. Research the tour if it is unfamiliar.
3. Checks to see if any special holidays occur during the tour.
4. Attends a briefing meeting and asks about anything that is unclear.
5. Reviews the material given. (Especially, passengers’ names and any special
client information or requests.
6. Be aware of the composition of the group (children, teen, senior, if foreign
what is their nationality, their language culture etc.)
7. Review the itinerary
8. Be aware of the vouchers or tickets that will be needed
9. Know your vehicle to be used, the plate number and name of the driver
and/or the coordinator.
11. • On-Tour:
1. Be Punctual
2. Make sure you have the complete name of the guests, the cash
advances and tour vouchers.
3. Check your transport amenities (microphones, trash bins, etc)
4. Meet and greet your group by introducing yourself to
customers/guests/tourists.
5. Check Luggage (if any)
6. Hand out essential documents.
7. Review /discuss general itinerary for the tour as well as the rules and
regulations. Announce the inclusions or exclusions of the tour and what
to expect.
8. Establish camaraderie with and among the group.
9. Deliver your spiel and/or commentary.
10. End your day by announcing the next day’s itinerary/ program and
give proper instructions
11. End your day or tour by thanking your guests/ tourists.
12. • Post-Tour
1. Report to the company, handling in required forms
and describing any unusually events that occur.
2. Prepare and submit the Tour guide’s report
immediately after the trip.
3. Accomplish the financial report with the necessary
receipts, voucher and other documents.
4. Liquidate if necessary.
5. Company sends follow-up notes to clients thanking
them for the business.
13. A tour guide must prepare a
spiel or commentary that has the
following parts:
1. Introduction
2. Presentation
3. Closing
14. 1. Know the content of your spiel backwards and
forwards, but don't memorize it verbatim -
distractions or interruptions, including questions from
your audience, will leave you floundering. Instead,
learn the concepts and meaning exhaustively and
deliver them with an inflection that reflects both
enthusiasm and authority. This will also let you
answer questions and segue back into your spiel. The
way you deliver the spiel can be just as important as
what you say, so take the time to work on it.
15. 2. Project the right body language. Stand up
straight to convey confidence in your product as
you pitch your spiel. Shake hands firmly, but not
too forcefully. Maintain confident, yet easy-going
body language so you appear approachable but
not aggressive. Take your cues from the potential
client so see if your body language is mirrored or
if you need to tone it down.
16. 3. Build a natural rapport with your audience, whether it's a
single person or a group, by paying attention to their
reactions, especially their facial expressions and body
language, as you deliver your spiel. Watch for signs of
boredom or discomfort adjust your spiel accordingly. For
example, fidgeting, yawning and checking the time are signs
of boredom. Recapture attention by interrupting your spiel to
relate a short personal experience or other anecdote, or by
moving about to force them to focus their attention on you. If
you're extremely confident and talking to one person, you
can grasp his arm or shoulder while making an important
point as if to take him into your confidence.
17. • Begin with a smile, greeting and introduction
• Brief the guests about the tour for the day
• Review the inclusions and exclusions of the tour
• Give the distance and traveling time of the destination
• What to expect from the tour
• Give necessary precautions
• Do not miss to point important landmarks along the way
• Announce comfort stops
• Always do the head count
18. 1. Be prepared, study the destination.
2. Plan your spiel and commentary, it should be
structured.
3. Have an update on the local and global news
and environmental issues.
4. Intercede when necessary in the in the
interaction with the guests and the locals.
5. Be aware on the basic human behavior and
attitudes.
19. 1. Show a warm or good welcome to the
Tourist
2. State the Place/Event/Location
3. State your name and position in the tour
4. State the history about the place/event
20. • Start with a greeting or introduction
• Information should be delivered in a manner that would interest the guests
• Sense of humor should be part of the delivery of information
• Remember, commentaries help people understand and appreciate what they
actually see
• Face the group, not a few. Speak slowly and clearly and your voice should
be audible.
• Practice eye contact
• Prepare yourself for questions to be asked
• Take control of your breathing and emphasize important words
• Use synonyms, example in explaining something
• When mentioning a name, repeat it or spell it
• Maintain silence, if the need arises
• Listen carefully to questions and other concerns
• Never argue with the guests
• End your tour always by thanking the guests
21. Techniques in leading walking
tours, on site tours rolling tours
etc including duties and
responsibilities while on tours
22. • A paid tourist attraction in which a
knowledgeable guide leads a small
group of people through a historically
or culturally interesting area of a city
or town, providing background
information or historical context about
the sights being viewed.
23. •A tour located at the sire of a
particular activity or place.
•Examples: museum tour guides,
attraction guides, etc
25. 1. Itinerary
2. Things to do list
3. List of Suppliers
4. General tour report
5. Daily tour report
6. Time Sheets
7. Copies of Confirmation
8) Expense sheet
9) Rooming List
10)Passenger List
11)Blank seating chart
12)Optional Tour List
13)Passenger Questionnaire
14)Emergency Form
• FORMS
26. Supplies:
• Vouchers and tickets
• Credit Card and Checks
• Extra Passenger Supplies
• Handouts
• Office Supplies
• Miscellaneous Items
Example: Luggage or duct tape, Birthday or anniversary
cards, Band-Aids, plastic trash bag, a small screwdriver or Swiss
Army Knife.
27. • Gadgets:
• Personal Digital Assistant (PDAs)
• The Electronic translator
• The Briefcase Alarm
• Cellular Phones
• Bullhorn, Microphone or Lapel
• Flags
• First Aid Kit
29. • Itinerary - An itinerary is a listing of a tour’s day-to-day
activities. Tour managers work with two different itineraries. The
first is the one clients see, which often appears in the sales
brochure. The second itinerary is a more extensive one for the
tour manager’s use.
• Things-to-Do-List - Tour managers must remember dozens of little
details. An even better method is to use a checklist of reminders.
• List of Suppliers - Companies that provide tour operators with
services are called suppliers. The most common suppliers include
hotels, airlines, cruise lines, bus companies, restaurants, and
attractions.
30. • General Tour Report - On this form, a tour conductor
reports delays, problems, or other unusual occurrences. The tour
conductor also profiles the group on this form. Finally, a general
tour report usually asks a tour director to evaluate service from
the personnel at hotels, restaurants, airlines, cruise lines, and
attractions.
• Daily Tour Report - Some tour operators use such a form to
report the daily experiences of a tour.
• Time Sheets - A few companies, especially those that pay an
hourly rate, will require you to log in your working hours for
each day on a company time sheet.
31. • Copies of Confirmations - Some tour operators provide
tour managers with photocopies of confirmations, with prices
and dates agreed upon, from each supplier.
• Expense Sheet - To be reimbursed for out-of-pocket
expenses, you’ll probably have to use a special form to list each
expense. Occasionally, a special form for telephone expenses
will also be required
• Rooming List - Several weeks before a tour begins, the tour
operator must send a list of passengers for that tour to each
hotel being used.
32. • Passenger List - This document lists vital
information on each client. Information such as a
name, home address, and telephone number will
be crucial in an emergency.
• Blank Seating Chart - On most tours, passengers
are given assigned seats on aircraft, trains, and
even motorcoaches.
• Optional Tour List - Many tour companies offer
extra side tours to clients at an additional cost. On
this form, tour managers note which clients have
signed up for extra cost services.
33. • Passenger Questionnaire - Tour operators are
interested in feedback from clients at a tour’s end.
Questionnaires are the best way to obtain this
information.
• Emergency form - For legal purposes, a tour
operator must receive a detailed report on any
accident, sickness, or death that occurs on a tour. This
form must be filled out carefully, with all circumstances
clearly described.