Developing training staff for cafeteria staff at BIMTECH

1. TRAINING NEED
IDENTIFICATION AND
ANALYSIS:
CAFETERIA STAFF
OF BIMTECH
Ananya Rajan
Riya Katoch
Runjhun Gupta
Sejal Agarwal
Submitted By:

2. What is
Training?
Training is the process for
providing required skills to the
employee for doing the job
effectively, skillfully and
qualitatively. Training of
employees is not continuous, but
it is periodical and given in
specified time. Generally
training will be given by an
expert or professional in related
field or job. Training is required
at every stage of work and for
every person at work.
– Improved employee performance
– Improved employee satisfaction
and morale
– Addressing weaknesses
– Consistency
– Increased productivity and
adherence to quality standards
– Increased innovation in new
strategies and products
– Reduced employee turnover
– Enhances company reputation
and profile
Benefits of
Training

3. About The
Cafeteria
Types of employees
– Kitchen staff
– Service staff
– Multipurpose worker (MPW)
– Outsourced (Sweeping staff)
Number of employees: 6
Working hours: 12 hours per day
Job rotation: Yes. Duties change
in 2, 4 or 6 months depending
upon the requirement and kind
of work
Incentives provided:
– Rewards and recognitions,
– Certificates
– AC rooms for stay,
– ₹600 allowance,
– Other monetary incentives,
– Other rewards from time to
time to keep them motivated

4. Research Diagnosis
Current Trainings:
• 1 week training, decided by the manager
• Outings for the whole staff
• Games (business games for team building, coordination etc.)
• Soft skills (behavioral learning)
• Computer learning for managers
• Medium used: English and Hindi
• Daily briefings

5. Training Need
Analysis
Methods used
– Personal Interview of managers
and staff members
– Survey on students
– Personal observation
Problems Identified
– No coordination between staff
members
– Less number of employees
– Unable to manage large
number of orders
– Maintenance of cash
– Attitude of students

6. Training Module
Training Objectives
a. Reduced operating time per
order
b. Enhanced teamwork
c. Proper analysis of cash
management system
d. Optimized efficiency
e. Apt understanding of efficient
and non-efficient work
f. Ability to manage large
number of orders
Training Methods
Off the job training –
– Business Games
– Simulation
– Incident Method
– Work Study:
a. Time Exercises
b. Motion Exercises
c. Fatigue Exercises
d. Method Exercises

7. Schedule
(for a batch of 15 employees)
Day 1
Pre-lunch Session (4 hours)
• 2 Business Games
• Team building exercises
Post-lunch Session (2 hours)
• Stress management (videos,
meditation, music, TV, laughter
sessions, focus groups)
• Customer interaction
• Service orientation
Day 1 Evaluation (1 hour)
Awards, Reactions and Feedback
Day 2
Pre-lunch Session (4 hours)
• Time, Motion, Fatigue Exercises
• Optimization techniques
Post-lunch Session (2 hours)
• Cash management
• Exercises and knowledge on cash
management
Day 2 Evaluation (1 hour)
Behavioral application, Feedback
about each other, Share their stories,
Ask them to highlight 1 key take-
away

8. Findings and
Key Learnings
– In order to keep the employees motivated, it is vital to let them know
their importance in the organization
– It is important to empathize with your workforce
– The employees are hesitant to open up to their managers about the
problems they face.
– Incentives are provided as and when applicable to enhance employee
morale
– Regular checks and follow ups should not be ignored
– Training should be structured and planned.

9. Thank
You