3. Contents
1. Company Brief introduction
2. Company structure
3. Job analysis
4. Planning and Recruiting
5. Selection
6. Training
7. Performance management
8. Compensation
9. Conclusion
4. Company introduction
Motto
• Healthy, Tasty, Speedy
Business area
• Food service industry
Product portfolio
• European, Asian, Mongolian foods, vegetarian and functional foods
Service
• Fast delivery service on orders
Target Market
• Mainly office workers and everyone who want to take a delivery
food service
9. Selection
• Professional
• Team working skill
• Leadership
• Workload
• Innovator
• Health and safety
• Accurate
Criteria for
Chef
• Safe driving
• Clean driving
• Customer service skill
• Basic accounting skill
• Basic knowledge of car repairing
• Smile
Criteria for
Deliveryman
10. Selection Procedure
Application
form
• General information
• Education
• Work experiences
• Skills ( foreign language, computer and other skills)
Interview
• Strength and weakness
• Achievements
• Goals and plan
• Skills
Personality
test
• Sanguine
• Choleric
• Melancholic
• Phlegmatic
Performanc
e test
• Time management
• Accuracy
• Safety
• Team working
• Professional
11. Training
Trainers Cook Deliveryman
Objectives
Food
Safety
Kitchen technology card
Problem solving
Team building
Smile
Safe driving
Food delivery technology
Customer dealing
Problem solving
Team building
Methods
On-The-Job – Experienced
cook guides new
employees in practicing
job skills at the workplace
Coordination training
On-The-Job – Experienced
deliveryman guides
trainees in practicing job
skills at the workplace
Internship
Behavior modeling
Coordination training
12. Performance management
Cook Deliveryman
Approach Relative to standard Relative to peers
Method for
performance
management
Graphic rating scale Simple ranking
Motivation The best staff will be awarded every month
If income and profit are over than expected,
staff will gain bonus.
13. Compensation
• Basic pay establishes relative pay among different condition required
job responsibility and skills.
• Basic wage would be complied with employee.
• Wage quantity would be increase that requires throughput performance
one time in season
• Part time employee wage would be count 70 percents of basic wage.
Job Structure
• Basic wage would be complied different departments.
• Considered wage when employee sign on contract
• Compensation that employee would be innovator & increase their skill
Pay Level
• The best staff will be awarded every month
• Bonus promotion pay when employee working efficient and company
profit increases
Pay Structure
14. Conclusion
We :
– Listen and respond to the voice of the customer
– Encourage ideas from everyone
– Actively develop a workforce
– Coach and support each other
– Execute with positive energy and millions of smile
– Practice team together, team apart
– Respect and love every employee as our customers.
– Acknowledge efforts of employee by rewarding
bonus.
– Evaluate and criticize each other’s disadvantage
friendly for future improvement