Sunitha G is seeking a senior managerial role in operations management. She has over 9 years of experience in roles such as Assistant Manager for Quality and Training at Ola, Group Leader and Assistant Manager at Justdial, and Team Leader and Subject Matter Expert at other companies. Her experience includes training, recruitment, performance monitoring, process management, and achieving targets. She is proficient in English, Hindi, Kannada and Telugu.

1. CURRICULAM VITAE
Sunitha G
#1234 ,Navashakthi nilaya,
Opp. Venkatakrishna Floor Mill
T-Dasarahalli
Bangalore-560057
E-mail: sunithag3084@gmail.com Phone: +91-9900575808
Objective :
• To work on challenging jobs and in challenging environment.
• To utilize my full knowledge and skills acquired to have better career growth and also
for the growth of the company.
• Seeking Senior Managerial Assignments in Operational Management with
Organization of repute of BPO/Call Centre
Working Experience :
• Over all 9 years of experience.
Worked as Assistant Manager for Quality & Training (SOUTH INDIA) with
OLA.
Training Competencies:
• Conceptualizing and effectuate training & development initiatives for improving
employee productivity & accuracy.
• Solicited and assisted IIM professional on new 3 business production. Monitored and
worked with agents to increase production & accuracy.
• Handling the recruitment of the personnel and identifying the right candidates based
on the business requirement.
• Accountable for implementing new learning in the department for generating the
good customer service.
• Supervising the overall management on day to day operation of all the Trainers &
QA’S
• Prepared Audit Sheet for all INBOUND & OUTBOUND PROCESS.
• Prepared Process Training module for INBOUND & OUTBOUND PROCESS.
• Set up Score Card validation process for all employees.
• Coordinated and successfully managed group training efforts, including obtaining
facilities, scheduling training dates, and confirming attendance by agents. Created
materials and presented information during in classroom sessions
• Implemented a paperless environment, which resulted in increased office productivity
and reduced office expense.
Worked as Group Leader (Assistant Manager) in Justdial for 4 years from 5th
Apr 2010 to 9th May 2014.

2. • Core Competencies :
• Conceptualizing and effectuate training & development initiatives for improving
employee productivity.
• Handling the recruitment of the personnel and identifying the right candidates based
on the business requirement.
• Accomplish the tasks related to salary & pay roll and incentives.
• Supervising the overall management on day to day operation of all the team leaders.
• Facilitating the operational management initiatives, managing the conference calls
and integrating delivery systems to achieve the organizational objectives.
• Accountable for implementing new schemes in the department for generating the
revenue.
• Monitoring the performance of all the team leaders and providing assistance in
improving their targets and meeting the SLA.
• Over viewing all the reports done by the MIS .
• Monitoring on the daily staffing required based on the forecast of the calls.
• Planning adequate staffing to control the abandon within the service level.
• Managing the appraisal process linked to reward the management.
Personel Skills :
• Streamlined the Internal Job Posting procedure for the department.
• Effectively organized how productivity can be increased during the non peak hours.
• Effective utilization of the shrinkage during the non peak hour.
• Organizing weekly meeting with the team leaders based on the SLA & Goal Set.
• Organizing monthly CON CALL PAN INDIA based on Goal Set.
Achievements :
• Won the best Group Leader Award for the year 2013-2014.
• Won the best Group Leader in the Quarterly Rewards and Recognition.
• Played a Vital Role in stream lining the interview procedure.
• Streamlined the Internal Job Posting procedure for the department.
• Hosted the Cultural Program for 3 hours in Justdial
• Won the Best Collage & Rangoli & Singing Competition.
Worked as Team Leader in Sparsh from 14th
Sep 2009 to 1st Apr 2010.
Core Competencies :
• Accountable for implementing new schemes in the department for generating the
revenue.
• Monitoring the performance of all the agents and providing assistance in improving
their targets and meeting the SLA on day to day basis.
• Presenting the Monthly Business Review to the Clients.
• Arranging Training for the new comers & defaulters.

3. Personel Skills :
• Monitoring on the daily staffing required based on the forecast of the calls.
• Coordinating with the software team as we had a new software launched.
• Synchronization with the Dialer Team as we had to fetch and filter and Upload the
data.
• Overviewing the MIS reports.
Achievements :
• Played a Vital Role in stream lining the interview procedure.
• Created a New Training Module for the Training of the Employes
• Multitasking in doing the Training & also handling the Floor Activities.
• Hosted a FUN WITH EMPOYEES Cultural Activity for the Employees for 4 hrs.
Worked as SME (Subject Matter Expert) in Aditya Brila Minacs for Apple Ipod
Process for 2 years from 4th Sep 2006 to 29th
Sep 2008.
Core Competencies :
• In-coordination with the Team Leader to achieve the SLA from the Team.
• Monitoring the Team in achieving the daily KRA’s and SLA’s.
• Conducting the Pre & Post Shift Briefing for all the agents based on the performance.
• Monitoring and assisting the team in meeting the daily APP of Sales for the Apple
IPODS.
• Training the Newcomers with the Apple Ipods trouble shooting procedure.
• Checking the C-SAT survey of the callers and getting back with the concerns.
• Organizing the Leaves & Breaks Schedules based on the SLA.
• Overviewing the WFM reports.
Personel Skills :
• Co-ordinating with the Software Team with the testing as we had new set up CRM
software.
• Handled the Pilot Batch of I-Tunes with 35 agents.
Achievements :
• Won the Best SME in the Quarterly Rewards and Recognition.
• Won the RJ for the Day with the Radio Mirch in the Office Campus.
• Won the Karoke competition in a cultural event organized by the HR.
Profile Summary:
• Over 8 years of experience in Strategy Planning, Operation Management.
Administration of the employees.

4. • Extensive experience in developing plans, supervision & implementation of all the
objectives set.
• Actively involved in the developing the leadership skills.
• Actively involved in the cost saving initiatives in the process.
• Excellent leader with exposure in conceptualizing to optimize the resource /capacity
utilization.
• Adept at handling day to day administrative activities in co-ordination with internal &
external department.
• Hold excellent experience in organizing team building events across career.
• Strong communication with ability to ensure execution of the time bound
deliverables.
Academic Chronicle:
• Diploma in Electronic & Communication Engg. from Impact polytechnic
Institute. Kodigehalli , Bangalore
Personal Profile:
Husband’s Name : Manjunatha.K.M
Date of Birth : 13-01-1984
Language Known : English, Hindi, Kannada and Telugu
Nationality : Indian
Declarations :
I hereby declare that the above-mentioned information is correct to the best of my
knowledge.
(Sunitha.G)
Place: Bangalore