Traci Paige Dean has over 15 years of experience in administrative and customer service roles. She has strong communication, organizational, and computer skills. Her most recent roles include working as a receptionist and administrative assistant for a realtor's association, as a legal assistant, and as a scheduler for a court reporting company.

1. Traci Paige Dean
248-602-9897
www.tracipdean@gmail.com
Summary of Qualifications:
• Outstanding administrative and organizational skills
• Excellent customer-service attitude and excitement to cultivate strong client
relationships
• Distinctive communication skills, both oral and written interpersonal skills and
highly proactive approach.
• Multi-tasker with excellent customer service and computer skills
• Amazing people person, you can hear my smile across the phone!
• Computer Experience: Microsoft Office Suite, Tabs 3, Lotus Notes, Access, 10
key, Skype, PowerPoint, Multi-Line Phone Systems, Federal E-filing, Notary
Experience:
Receptionist, Administrative Assistant, Greater Metropolitan Association of
Realtors®: May, 2015-Current
Monitor all incoming calls, handling as many responses as possible independently with a
high degree of discretion, while directing callers to other departments as needed
Schedule education classes, take payments and handle questions regarding education as
well as other departments
Prepare and organize all paperwork regarding upcoming education classes
Organize, prioritizes and summarizes data, materials, and information for the day-to-day
operation of our realtors who’ve come to take classes at our location
Help with other departments as needed, including membership and our in-house store
Various administrative duties
Legal Assistant, Flood Law PLLC: December-January 2015
Support two Senior Associates
Keep cases organized by opening, preparing and maintaining files
Preparation of pleadings for filing in various courts
Prepare Notices of Hearing and Proofs of Service
File cases and pleadings electronically, including federal filings
Schedule and calendar matters for attorneys and monitor calendars to accuracy
Schedule court matters and follow up with courts on scheduling of hearings, motions, etc.
Write and edit correspondence of Senior Associates

2. Prepare and file discovery and requests under the Freedom of Information Act
Communicate with court personnel and others concerning filings and different matters
Order Transcripts and copies of court files and follow up if there are problems
Keep clients informed by maintaining contact and communicating case progress,
including court appearances
Handle incoming mail
Order office supplies
Schedule Prison visits
Back up support for incoming calls
Input Attorney hours and billable hours
Various administrative tasks as assigned
Scheduler, Bienenstock National Court Reporting: June 2012-November-2012
Schedule in-state and out-of-state depositions, arbitration, trials, hearings, etc.
Answer multi-line telephone system in a professional, friendly manner
Schedule or reserve conference rooms for meetings
Various administrative projects as assigned
Human Resources, Global Edge Technologies: October 2011-February 2012
Maintain services by organizing office facility and procedures
Manage payroll
Prepare New Hire Orientation and Benefit packages
Maintain contract off-site staff by approving time sheets and managing employee benefits
Ensure employee personnel files are up to date and secure
Operations Administrator, Mobile Life Ventures: November 2009-March 2010
Audit retail invoices vs. AT&T database, research and reconcile discrepancies
Update and ensured accuracy of Discrepancy Reports,
Maintain professional interaction in person and via phone with fellow employees, field
staff and customers
Receptionist, Moffett, Vitu, Lascoe & Packus Law Firm, April 2007- October 2008
Answer multi-line telephone system in a professional, friendly manner
Administer internal and external mail
Manage schedule of conference room
Order office supplies
Enter Senior Partner’s billable time
Various administrative tasks as assigned
Customer Support/Office Administrator, Golden Dental Plans, September 2006-
April 2007

3. Provide a valuable link between physicians and health providers while handling billing
and claims
Supervise customer inquiries
Handle incoming and outgoing mail
Operations Administrator, Security Corporation, January 2006- August 2006
Maintain job database and process service work orders through in-house software
Organize schedules, installation appointments, process time cards, and schedule travel for
technicians
Make customer courtesy calls and mail customer satisfaction surveys
Logistics Coordinator, Ryder Logistics/Ranstad Employee Agency, February 2005-
December 2005
Track and document logistics calls to ensure customer satisfaction
Certify quality assurance and quality checks are maintained
Supervisor, Casual Corner, September 2004-December 2004
Consistently achieve and or exceed personal productivity goals
Identify training and or coaching needs and plan steps to achieve desired results
Communicate merchandise needs and trends to store manager
Premier Access Program Specialist/Sr. Data Analyst, Dell Computers, April, 1997-
December 2003
Respond to inbound service calls in a fast-paced, high-volume call center
Provide superior customer service and work quality while demonstrating attention to
detail
Assist in troubleshooting user problems and management escalation
Education:
1998-1990
San Antonio College: 1300 San Pedro Avenue, San Antonio, TX 78284-4299
Austin Community College: 5930 Middle Fiskville Rd, Austin, TX 78752-4390
References available on request: