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Michelle Digby-2

Michelle Digby has over 10 years of experience in administrative and customer service roles. She has a proven track record of handling clerical tasks with accuracy and efficiency, including data entry, report production, record keeping, meeting minutes, and customer service. Her current role involves order processing, account management, equipment maintenance, and addressing customer issues for a office equipment company. Previously she has filled administrative support, recruiting, inventory management, and medical records roles.

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Michelle Digby
1808 Petite Lane,
Lithonia, GA. 30058
Michelle.digby@yahoo.com
404-596-1456
Profile
Reliable, success-driven and competent professional, with over 10 years of hands-on experience in clerical and
executive support tasks, an in- depth knowledge of a variety of administrative tasks; entering office data into
several accounting based systems, producing and corresponding reports, and maintaining and updating office
records, proficient in accurately taking minutes of meetings. Excellent verbal and written communication skills
and brilliantly capable of performing detail oriented work with frequent interruptions
Relevant Work Experience
Customer Service Representative
 Handle all inbound calls for sales order and service calls through the E-automate system
 Prepare and input, in the E-automate system, all A/R debit and credit memos.
 Prepare and submit all CSMPs through the Canon website for credit claims including State Contracts.
 Make sure customer copiers, which are on FM Audit (Electronic Meter Capture), are communicating with
the E-Automate system. Run Push Results and input those meters manually for those that aren’t
communicating with E-Automate system.
 Check service invoices for any discrepancies. Make changes as needed and submit invoices to our non-
contract customers.
 Establish new accounts for billable customers as well as add on new equipment for existing customers.
 Maintain and input meter readings for customer contracts with USB and GAL.
 Confer with customers or supervising personnel in order to address questions, problems, and complaints
in regards to service or billing issues.
 Obtain and examine all relevant information in order to assess validity of complaint and determine all
possible cause for said issue, such as delay in parts ordered, or heavy call volume on tech’s board, etc.
Administrative Support
 Schedule and maintain calendar on a non-conflict basis through use of Microsoft Outlook
 Maintain all expense reports and invoices via QuickBooks
 Handle all Accounts Payables/Receivables
 Arrange all travel both domestic and international for owner and staff
 Create and enter data on spreadsheets via Excel
 Act as liaison between owner, contractors, and vendors
 Responsible for retrieving and signing zoning specs., licenses and permits with the City of Atlanta,
Dekalb County Zoning and Building, City of East Point, East Point Police and Fire Dept., and the
Georgia Dept. of Revenue.
 File, fax, open and distribute mail and order supplies
 Answer and distribute calls from switchboard
 Maintain visitor and trainees log and badges
 Execute all other administrative duties as needed
 Compile and maintain daily reports
 Assist Director of Admissions with reports and transcription for important documentation
 Handle minutes for staff, faculty and directors meetings
 Handle all student enrollments
 Compile and update spread sheets and other important documents
 Assist with other clerical duties when needed
 Advance pre-registration & patient folder re-verification to ensure accuracy

 Research & Reconciliation on medical records while assigning new or appropriate medical numbers
 Worked with insurance medical providers & patients to ensure coverage

 Prepared routine reports of departmental productivity and accuracy
Screening/ Recruiting
 Received incoming calls from candidates interested in employment
 Compile and maintain numerous reports on daily basis via Excel using Pivot tables
 Assist recruiters with various project
 Input candidates information into database
Inventory Management
 Update, maintain, & protect records while ensuring proper recording & integrity
 Order & issue navy equipment, accessories, & uniforms while ensuring proper placement

 Creating, updating & authenticating navy financial codes, logs and records
 Part of the implementation & organization team responsible for Navy post offices and postal secrecy
internationally
Work History
03/2014- Present Customer Service Rep. Standard Office System Duluth, GA
02/2009- 03/2014 Administrative Assistant Oversound Production, Inc. Tucker, GA
03/2011- 02/2012 Screener Randstad Employment Alpharetta, GA
12/2003-12/2011 3RD Class Inventory Specialist U.S. Navy Atlanta, GA
11/2009-03/2011 Administrative Assistant Apple One Employment Atlanta, GA
04/2008-10/2009 Administrative Assistant J.R. Cricket Atlanta, GA
04/2007-04/2008 Patient Access Rep. Northside Hospital Atlanta, GA
11/2005-04/2007 Administrative Assistant The Ultimate Inc., East Point, GA

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Michelle Digby-2

  • 1. Michelle Digby 1808 Petite Lane, Lithonia, GA. 30058 Michelle.digby@yahoo.com 404-596-1456 Profile Reliable, success-driven and competent professional, with over 10 years of hands-on experience in clerical and executive support tasks, an in- depth knowledge of a variety of administrative tasks; entering office data into several accounting based systems, producing and corresponding reports, and maintaining and updating office records, proficient in accurately taking minutes of meetings. Excellent verbal and written communication skills and brilliantly capable of performing detail oriented work with frequent interruptions Relevant Work Experience Customer Service Representative  Handle all inbound calls for sales order and service calls through the E-automate system  Prepare and input, in the E-automate system, all A/R debit and credit memos.  Prepare and submit all CSMPs through the Canon website for credit claims including State Contracts.  Make sure customer copiers, which are on FM Audit (Electronic Meter Capture), are communicating with the E-Automate system. Run Push Results and input those meters manually for those that aren’t communicating with E-Automate system.  Check service invoices for any discrepancies. Make changes as needed and submit invoices to our non- contract customers.  Establish new accounts for billable customers as well as add on new equipment for existing customers.  Maintain and input meter readings for customer contracts with USB and GAL.  Confer with customers or supervising personnel in order to address questions, problems, and complaints in regards to service or billing issues.  Obtain and examine all relevant information in order to assess validity of complaint and determine all possible cause for said issue, such as delay in parts ordered, or heavy call volume on tech’s board, etc. Administrative Support  Schedule and maintain calendar on a non-conflict basis through use of Microsoft Outlook  Maintain all expense reports and invoices via QuickBooks  Handle all Accounts Payables/Receivables  Arrange all travel both domestic and international for owner and staff  Create and enter data on spreadsheets via Excel  Act as liaison between owner, contractors, and vendors  Responsible for retrieving and signing zoning specs., licenses and permits with the City of Atlanta, Dekalb County Zoning and Building, City of East Point, East Point Police and Fire Dept., and the Georgia Dept. of Revenue.  File, fax, open and distribute mail and order supplies  Answer and distribute calls from switchboard  Maintain visitor and trainees log and badges  Execute all other administrative duties as needed  Compile and maintain daily reports  Assist Director of Admissions with reports and transcription for important documentation  Handle minutes for staff, faculty and directors meetings  Handle all student enrollments  Compile and update spread sheets and other important documents  Assist with other clerical duties when needed  Advance pre-registration & patient folder re-verification to ensure accuracy
  Research & Reconciliation on medical records while assigning new or appropriate medical numbers  Worked with insurance medical providers & patients to ensure coverage
  Prepared routine reports of departmental productivity and accuracy Screening/ Recruiting  Received incoming calls from candidates interested in employment  Compile and maintain numerous reports on daily basis via Excel using Pivot tables  Assist recruiters with various project  Input candidates information into database
  • 2. Inventory Management  Update, maintain, & protect records while ensuring proper recording & integrity  Order & issue navy equipment, accessories, & uniforms while ensuring proper placement
  Creating, updating & authenticating navy financial codes, logs and records  Part of the implementation & organization team responsible for Navy post offices and postal secrecy internationally Work History 03/2014- Present Customer Service Rep. Standard Office System Duluth, GA 02/2009- 03/2014 Administrative Assistant Oversound Production, Inc. Tucker, GA 03/2011- 02/2012 Screener Randstad Employment Alpharetta, GA 12/2003-12/2011 3RD Class Inventory Specialist U.S. Navy Atlanta, GA 11/2009-03/2011 Administrative Assistant Apple One Employment Atlanta, GA 04/2008-10/2009 Administrative Assistant J.R. Cricket Atlanta, GA 04/2007-04/2008 Patient Access Rep. Northside Hospital Atlanta, GA 11/2005-04/2007 Administrative Assistant The Ultimate Inc., East Point, GA