Karen Direkze has over 5 years of experience in various administrative roles. She has strong skills in office administration, customer service, bookkeeping, and using software such as MS Office, Outlook and accounting programs. Her experience includes roles as an administrative clerk, receptionist, and accounting assistant for several companies. She is detail-oriented, adaptable to new challenges and committed to professional development.

1. Karen Direkze Administration Portfolio

2. Career Objective Administrative Assistant

3. HIGHLIGHTS OF QUALIFICATIONS More than 5 years extensive experience in all aspects of office administration Knowledgeable in office procedures and expertise in preparing, reports, memos, and correspondence Demonstrated ability to quickly respond to internal and external client inquiries and diplomatically resolve client complaints Excellent communication, organizational, and problem solving skills with the ability to work independently as well as a part of a team Highly adaptable, welcomes challenges, responsible and committed to personal and professional development Detail oriented, multi-tasker with ability to work well under pressure and meet deadlines

4. Computer Skills Word Excel Power Point Outlook Lotus Notes Internet Adobe Acrobat Various other softwares - Human Resource Information System, and CRM

5. RELEVANT EXPERIENCE Reception / Customer Service Answered telephone calls, transferred calls and dealt with the callers queries in a courteous and prompt manner therefore raising company profile Directed client support inquiries - provided detailed and accurate information booked appointments, and addressed customer complaints Operated office equipment including fax and photocopy machines, printers and supervised its maintenance ensuring consistent effective function Responsible for booking and organizing rooms for meetings, seminars, and information sessions and ordering food

6. RELEVANT EXPERIENCE Administration / Clerical Provided expedient and efficient support to a fast paced tax team including scheduling meetings, coordination of seminars, corporate travel and hotel arrangements ensuring effective office operation Facilitated and coordinated an inter-office move of 32 people, including coordination of staff, contractors and other outside vendors in a timely and organized fashion Maintained inventory of office supplies and re-ordered in time to avoid shortages; also performed regular cost analysis and cost savings on purchase of lunchroom, office and postage supplies Implemented and maintained file retention policy for both on and off-site storage for the company in accordance with Receiver General Guidelines Distributed mail appropriately and in a timely manner which assisted sales team with prompt and resulted in customer satisfaction Entered and updated information into computerized system and sent out notices, letters and website updates, within limited time frame in order to meet company’s objective Set up and maintained filing system that resulted in quick and easy retrieval of documents and useful information supporting the facilitation of cross-functional teams Managed client information; assisted with data entry in monthly billing process for clients with pre-authorized payment Managed calendars and daily activities for a team of professionals and also dealt with lost and found inquiries

7. WORK EXPERIENCE Administration Clerk and Ticket Accounting Clerk 2009 Keith Bagg Group (recruitment agency), Toronto GO TRANSIT, Toronto Accounts Payable and Receivable Clerk, and Traffic Clerk (Contract) 2007 - 2008 Royal Specialty Sales, Toronto Administrative Support / Accounting Clerk 2004 - 2007 (Recruitment Agencies - Office Team and Personnel Opportunities, Toronto) Prowis, Toronto Price Metrix, Toronto House of Metals, Toronto Envision Sales, Toronto Ontario Real Estate College, Toronto MindShare, Toronto

8. Revisions Supervisor/ Central Poll Supervisor / Ballot Officer 2003 – 2010 Elections Canada, Elections Ontario, City of Toronto Municipal, Toronto Administrative and Accounting Clerk (Contract) 2003 - 2004 Cowperthwaite-Mehta, Toronto Administrative Clerk, Office Supervisor 1992 – 2001, -2002 - 2004 East End Taxi, Toronto Administrative / Office Services Coordinator and Accounting Clerk 2001 - 2002 Sinclair-Cockburn Financial, Toronto WORK EXPERIENCE

9. EDUCATION AND PROFESSIONAL DEVELOPMENT Certificates: Simply Accounting (Windows) Centennial College, Toronto 1997 Workplace Hazardous Materials Information System (WHMIS) Industrial Safety Trainers, Toronto 2008

10. VOLUNTEER WORK Executive Board Member, Concerned Citizens for the Quarry Lands Development, Toronto Volunteer - Walk for Life, SNAP, Fashion Cares, Aids Committee of Toronto (Security), Toronto Volunteer - Fundraising events – Birchmount Bluffs Neighbourhood Community Centre, Toronto REFERENCES AVAILABLE UPON REQUEST

11. Thank you for your time and consideration.