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Prescott Resume
- 1. Sandra Prescott 972-571-8222 Sandyjp4879@yahoo.com Qualifications Summary/ Computer Skills Administrative support professional experienced working in fast-paced environments which demanded strong organizational and interpersonal skills. Dependable, punctual, and a team player; understands the need for confidentiality. Confident and poised interacting with individuals at all levels. Detail-oriented; able to multi- task effectively and complete projects in a timely manner. Excellent computer skills; typing skill of 65+ wpm. Capabilities include: Excellent typing skills Travel Arrangements International project manager Interacting with clients Telephone receptionist Office equipment operation Complete expense reports PowerPoint presentations Event Planning Personnel records Meeting planning Filing MSP/VLS Fortracs Experience Highlights 04/15/15 to present JPMORGAN CHASE, Full-time Reconciliation Analyst • Reconcile customer loans to determine if money is owned back to the borrower • Generate refund checks to borrowers • Receive and post refund check into system and close loan • Generate refund letters to the borrowers • Maintain spreadsheets to track completed loans and check requests 08/05/13 to 04/15/2015 JPMORGAN CHASE, Full-time Customer Assistant Specialist • Take inbound calls from customers regarding loan modification • Make outbound calls to customers and assist in document collection • Perfecting documents for loan modification loans • Explaining modification decision to borrowers 01/2012 to 07/26/2013 STAFFMARK, Full-time Contractor Bankruptcy Specialist for Bank of America • Chapter 7 Bankruptcy Closings • Escrow Remediation • Fee Remediation • Proof of Claim Remediation Reviewing bank owned Real Estate properties • Reviewing HUD packages being readied to close
- 2. • Customer servicebetween seller, vendor and LandSafe Default 04/2010 –12/2011 CRISS LAW GROUP PLLP, Office Administrator • Contact point for vendors. • Maintain vendor, client, payable and receivable files. • Set up meeting between vendors and owner of the firm. • Maintain financial information in Quickbooks. • Maintain all personnel files. • Take intake calls from potential clients. • Set up interviews between potential clients and attorneys. • Open new files and set up treatment for new clients. • Order medical and billing records. • Prove up files for demand, negotiation, or litigation. • Mail demand packets to the adverse party. 03/2010 – 04/2010 DALLAS PUBLIC DEFENDER’S OFFICE, Intern 05/2005 – 03/2009 VERIZON BUSINESS, Special Services Project Manager, Richardson, TX Job responsibilities were the same as below. 05/2004 – 05/2005 ACT I PERSONNEL, Contractor for MCI, Richardson, Texas • To recover equipment from other telecom companies and stop the billing. • Assist in training a team in Argentina for data recovery. • Quality Control for the Argentina team • Responsible for auditing the DMS and Siemens switches to stop billing on unused equipment. • Responsible for auditing systems to recover revenue from unused equipment still at customer sites. • Interfacing with customers preparing orders; heavy customer phone contact. • Interfacing with phone companies nationwide to prepare for customer cutovers and installation services. 09/1991 – 08/2003 MCI / WORLDCOM, Executive Secretary/Administrative Assistant, Audit Team, Richardson, Texas • Supported a Director and Vice President • Supported a group of 60-90 employees. • Handled all personnel records for the group. • Handled expense reports for executives and engineers. • Arranged travel for executives and engineers. • Planned and arranged catering for executive meetings. • Interacted with internal and external clients.
- 3. Education & Training ElCentro College, Dallas, Texas Paralegal Program Richland College, Richardson, Texas Various Business Courses Baylor University, Waco, Texas Drama/English major