Deana Ewing has over 15 years of experience in customer service, office administration, and legal support roles. She has a degree in business technology and certificates in office support and legal procedures. Ewing is proficient in Microsoft Office applications and has advanced communication, organizational, and time management skills. Her experience includes roles at the Attorney General's Office, Everett Community College, and private companies performing tasks such as data entry, filing, phone reception, and document preparation. Ewing is a reliable team player who learns new skills quickly.
• Coordinate administrative functions and complete tasks and projects assigned and on occasions, serving as a project manager for special projects
• Liaison with other departments and outside organizations or vendors. Serves as first point of contact for guests/visitors
• Schedule, coordinate logistics and records minutes for meetings and other functions. Complete follow up after meetings including written correspondence (minutes, thank you notes, etc.)
• Maintain electronic calendar and managing Exe. VP/CFO’s schedules
• Process expense reports
• Prepare travel arrangements
• Answer and screen telephone calls
• Prepare correspondence on behalf of the CFO or other senior level staff as needed
• Demonstrate discretion when handling confidential information
• Complete administrative duties including typing, copying, faxing, scanning, filing, mail processing and distributing information as needed
• Coordinate administrative functions and complete tasks and projects assigned and on occasions, serving as a project manager for special projects
• Liaison with other departments and outside organizations or vendors. Serves as first point of contact for guests/visitors
• Schedule, coordinate logistics and records minutes for meetings and other functions. Complete follow up after meetings including written correspondence (minutes, thank you notes, etc.)
• Maintain electronic calendar and managing Exe. VP/CFO’s schedules
• Process expense reports
• Prepare travel arrangements
• Answer and screen telephone calls
• Prepare correspondence on behalf of the CFO or other senior level staff as needed
• Demonstrate discretion when handling confidential information
• Complete administrative duties including typing, copying, faxing, scanning, filing, mail processing and distributing information as needed
1. DEANA A. EWING
425.252.6127 DeanaEEE@aol.com
QUALIFICATIONS
• 10 years of customer service and 5 years of office/clerical and management skills
• Proficiency as a team leader and innovator has been proven in varied job settings
• Knowledge of advanced office procedures, current computer programs, and legal office procedures
• Consistently productive and reliable
EDUCATION
Office Support/Legal Certificate, A.A. Degree in Technical Arts Business Technology
• Everett Community College, cumulative GPA 3.8, 2013
CUSTOMER SERVICE SKILLS
• Demonstrates ability to perform independently
• Advanced interpersonal and communication skills
• Resolution of customer issues to provide excellent customer service
• Coordinates tasks in order to satisfy customers and employers needs
• Works well in fast-paced settings, meets deadlines consistently
• Efficient management of time and resources
• Learns new things quickly and adapts to change
• Works effectively as a team collaborator
OFFICE/COMPUTER TRAINING & EXPERIENCE
• Proficient with Microsoft Office Suite – Creating letters, memos, brochures, flyers, and e-mail;
Maintaining spreadsheets and creating graphs; Creating and maintaining databases and reports;
calendars, e-mail; notebooks, shared and personal; Efficiently modifying documents, letters, and
reports by using word processing and spreadsheet programs
• Streamlines messages and calls on a multi-line phone system
• Creating and maintaining customer files
• Producing union reports using a spreadsheet program
• Ability to efficiently use fax and copiers
WORK EXPERIENCE
Office Support Volunteer-(February 2015-Present) - Bethany at Pacific- Various duties within records
management, event planning, and activities, mostly involving general office, phones, and occasional
interaction with clients.
Office Assistant 3- (June 2014-August 2014) Attorney General’s Office - L & I Division - Various front and back
office assignments including docketing, data entry, incoming and outgoing mail, phones, filing, and archiving.
Assigned 3 paralegals to assist in preparing legal documents, mailings, and scheduling.
Legal Internship –(March 2013-June 2014) Attorney General’s Office - Everett - Assisting paralegals and legal
assistants with preparing and sending out subpoena’s, requests for records, file maintenance, expansion, and
re-shelving, archiving and preparing court exhibit notebooks.
Work Study – (January – June 2013) Everett Community College - Aiding fellow college students with computer
and homework issues, managing computer lab. Maintaining a pleasant atmosphere for students of various
education levels, races, and cultural backgrounds.
Office Administrator – (January 95-February 96) McCandlish Electric - Duties included phones, union reports,
correspondence, filing, notary public. Updated antiquated office procedures by computerizing reports and
modernizing filing system.