1. Shanta D. Jeffries
8109 Pine Arbor Lane Apt. 208 ( Memphis, TN 38018
Tel: 901-846-3104 Tel: shantajeff2003@gmail.com
Team Player with Customer Service Experience
Professional experienced working in fast paced environments demanding strong organizational and
technical skills. Interface well with others at all levels including patrons, patients, and professionals.
Caring and hardworking with excellent interpersonal, customer service, and office support skills. Exercise
independent judgment, decision making abilities, and a high level of confidentiality.
Key Skills
Bookkeeping/Billing ,Claims processor, Data Entry Microsoft Office
Customer Service Medical Terminology Appointment Scheduling
Sales Front Office Interpersonal Skills
Professional Experience
Accerdo (Express Scripts) Randstad
Patient Care Advocate 01/2013- Still present
● Handle inbound and outbound member, provider and physician calls
● Interviews patient and arranges alternate methods of payment and process claim
● Work with other operational departments to research and resolve mail order and claims issues and respond
to members within performance agreement guidelines
● Work collaboratively with other customer service representatives and supervisor to ensure that best
practices are shared.
American Home Shield, Memphis, TN 06/10-02/11
Customer Service Representative
● Received and dispatched service work orders
● Answered coverage questions
● Trained new sales representatives
● Performed accounting and payment service functions
Regional Medical Center at Memphis, Memphis, TN 01/06-01/08
Customer Service Representative
● Greeted patients/visitors and verified patient information in the system
● Performed automated appointment scheduling and registration and updated demographic information
● Maintained patient medical charts and collected co-payments
● Met patient expectations in providing accurate, responsive, and caring service
Nursing Innovations, Memphis, TN 02/05-01/08
Customer Service Representative
● Answered multi-line telephone system
● Performed billing and bookkeeping duties
● Registered patients, verified insurance, and maintained records and reports
● Ensured confidential patient information was always protected

2. 2
Delories J Williams
Excel, Memphis, TN 02/03-01/04
Customer Service Representative
● Managed paperwork and files
● Performed data entry
● Checked trailers in/out of company
● Received all customer contacts by phone, in writing, and in person
Education and Certifications
Northwest community college 2014-present
High tech institute
Associated science degree 2005