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shanta jeffries pca[1]
- 1. Shanta D. Jeffries 8109Pine Arbor Lane Apt. 208 ( Memphis, TN 38018 Tel: 901-846-3104 Tel: shantajeff2003@gmail.com Team Player with Customer Service Experience Professional experienced working in fast paced environments demanding strong organizational and technical skills. Interface well with others at all levels including patrons, patients, and professionals. Caring and hardworking with excellent interpersonal, customer service, and office support skills. Exercise independent judgment, decision making abilities, and a high level of confidentiality. Key Skills Bookkeeping/Billing ,Claims processor, Data Entry Microsoft Office Customer Service Medical Terminology Appointment Scheduling Sales Front Office Interpersonal Skills Professional Experience Accerdo (Express Scripts) Randstad Patient Care Advocate 01/2013- Still present â—Ź Handle inbound and outbound member, provider and physician calls â—Ź Interviews patient and arranges alternate methods of payment and process claim â—Ź Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines â—Ź Work collaboratively with other customer service representatives and supervisor to ensure that best practices are shared. American Home Shield, Memphis, TN 06/10-02/11 Customer Service Representative â—Ź Received and dispatched service work orders â—Ź Answered coverage questions â—Ź Trained new sales representatives â—Ź Performed accounting and payment service functions Regional Medical Center at Memphis, Memphis, TN 01/06-01/08 Customer Service Representative â—Ź Greeted patients/visitors and verified patient information in the system â—Ź Performed automated appointment scheduling and registration and updated demographic information â—Ź Maintained patient medical charts and collected co-payments â—Ź Met patient expectations in providing accurate, responsive, and caring service Nursing Innovations, Memphis, TN 02/05-01/08 Customer Service Representative â—Ź Answered multi-line telephone system â—Ź Performed billing and bookkeeping duties â—Ź Registered patients, verified insurance, and maintained records and reports â—Ź Ensured confidential patient information was always protected
- 2. 2 Delories J Williams Excel,Memphis, TN 02/03-01/04 Customer Service Representative â—Ź Managed paperwork and files â—Ź Performed data entry â—Ź Checked trailers in/out of company â—Ź Received all customer contacts by phone, in writing, and in person Education and Certifications Northwest community college 2014-present High tech institute Associated science degree 2005