Angelica Brooks has over 12 years of experience in customer service roles across various industries including HVAC, law, automotive sales, and hospitality. She is bilingual in English and Spanish with basic French skills. Her experience includes administrative assistance, reception, accounting, and human resources work. She has strong computer skills including Microsoft Office, and seeks to continue evolving her career in the HVAC customer service field.

1. ANGELICA M. BROOKS
1853 Glenridge Street Northwest, Palm Bay, FL 32907 ♦ C: 407-738-6068 ♦ angiembrooks2017@gmail.com
PROFESSIONAL SUMMARY
Exceedingly prepared, resourceful, detailed team player eager to evolve within the HVAC customer service field.
High-performing Manager with over 12 years of customer service experience with client satisfaction in various fields.
SKILLS
Microsoft, Word, Excel, Outlook Appointment setting
Kronos, ADP Works well under pressure
Concur Expense Reporting Multi-line phone proficiency
Office Equipment Critical thinker
Excellent communication skills Employee training and development
Professional phone etiquette Advanced clerical knowledge
Articulate and well-spoken Accurate and detailed
LANGUAGES
Fluent in English and Spanish. Basic French
WORK HISTORY
HVAC Personal Administrative Assistant, 04/2013 to 01/2016
Self-Employed – Home Based
Maintained appropriate filing of personal and professional documentation.
Screened personal, business calls and directed them to the appropriate party.
Created interactive pricing list for over 50 contractors, to include pricing, equipment specifications and AHRI’s.
One stop shop pricing guide.
Filed paperwork, organized computer-based information.
Managed and reviewed filing and office systems.
Sourced and ordered office equipment and supplies.
Executed basic banking, bookkeeping tasks to include Travel Expenses Reports.
Oversaw daily activities of client’s emails and requests.
Coordinated, planned and scheduled meetings with contractors and vendors.
Coordinated events while working on distribution of marketing material for contractors.
Paralegal- Office Manager, 12/2014 to 12/2015
Bouchard Law Firm, LLC – Rockledge, FL
Assisted with legal research, drafting pleadings, discovery motions, affidavits, contracts, correspondence,
complex estate planning (testamentary and ancillary documents), and legal memoranda;
Assisted with client consultation, accounting of law firm trust account (IOTA), law firm marketing, law firm
calendar and updating billable hours.
Adhered to all confidentiality requirements at all times.
Investigated, resolved client inquiries and complaints in an empathetic and professional manner.
Promptly responded to inquiries and requests from prospective clients.
Maintained accurate records and files of recent and past clients.

2. Receptionist/Accounting Assistant, 05/2014 to 09/2015
Lexus of Melbourne – Viera, FL
Increased excellence in customer service by expediting service and enhancing arrival experience.
Greeting, screening, answering phones and connecting to correct departments
Conducted daily audits and reconciling all methods of payments.
Senior Operations Manager-Assistant General Manager, 01/1998 to 10/2011
Marriott International/Starwood Hotels & Resorts Lake Buena Vista – Orlando, FL
Achievements, further information will be furnished upon request.
EDUCATION
Associate of Science: Paralegal Studies, 2015
Eastern Florida State College - Melbourne, Florida
Dean's List
Bachelor of Science: Organizational Management/Human Resources, Current
Eastern Florida State College - Melbourne, FL