The document discusses Total Quality Management (TQM), defining it as a management strategy aimed at embedding quality awareness in all organizational processes. It explains that TQM requires maintaining high quality standards across all business operations by doing things right the first time and eliminating defects and waste. The document outlines the basic approaches of TQM, including committed management support, customer focus, workforce involvement, and continuous process improvement. It also discusses some key figures in TQM development like Deming and his 14 Points for managers.

1. Engr. Marvin Darius M. Lagasca Professor: Jo B. Bitonio ME 215 Mangement of Change & Transition

2. Introduction Total – Made up of the whole (or) Complete. Quality – Degree of Excellence a product or service provides to the customer in present and future. Management – Act , art, or manner of handling , controlling, directing, etc. TQM is the art of managing the whole to achieve excellence.

3. Definition Total Quality Management ( TQM ) is a management strategy aimed at embedding awareness of quality in all organizational processes.

4. Explanation TQM requires that the company maintain this quality standard in all aspects of its business. This requires ensuring that things are done right the first time and that defects and waste are eliminated from operations.

5. 1900 1920 1940 1960 1980 1990 2000 Craftsman Foreman Inspection SQC TQC TQM TQC & CWQC Evolution Years

6. Basic Approach A committed and involved management to provide long-term, top - to - bottom organizational support. An unwavering focus on the customer, both internally and externally. Effective involvement and utilization of the entire work force.

7. Basic Approach Continuous improvement of the business and production process. Treating suppliers as partners. Establish performance measures for the processes.

8. New and Old Cultures Quality Element OLD SYSTEM TQM Definition : Product Customer Priorities : Service & Cost Quality Decisions: Short Long Emphasis: Detection Prevention

9. New and Old Cultures Quality Element OLD SYSTEM TQM Errors: Operations System Responsibility: QC Everybody Problem Solving: Managers Teams Procurement: Price Partners/JIT Manager’s Role: Plan Delegate Assign Coach Enforce Mentor

10. Guru’s of TQM Walter A. Shewhart - statistical QC W.Edwards Deming - 14 Points & PDCA Joseph.M.Juran - Juran’s Trilogy Armand V. Feigenbaum – concept of “ hidden plant ” and quality costs

11. Dr. W. Edwards Deming Considered by many as the father of modern quality control Had the greatest impact on Japanese manufacturing and business, who is non Japanese. Known for his 14 Points for Managers and the concept of PDCA

12. Deming’s 14 Points for Managers 1. Create constancy of purpose 2. Adopt a new philosophy 3 .Cease dependence on inspection to achieve quality. 4. End the practice of awarding business on the basis of price tag. 5. Improve constantly and forever the system of production

13. Deming’s 14 Points for Managers 6. Institute training on the job. 7. Institute supervision 8. Drive out fear 9. Break down the barriers between departments. 10. Eliminate slogans and targets for the work force 11. Eliminate work standards that prescribe numerical quotas

14. Deming’s 14 Points for Managers 12. Remove barriers to pride of workmanship 13. Institute a vigorous program of education and retraining. 14. Put everybody in the company to work to accomplish the transformation

15. PDCA

16. Guru’s of TQM Kaoru Ishikawa-Disciple of Juran & Feigenbaum. TQC in Japan, SPC, Cause &Effect Diagram,QC. Philips.B.Crosby. Four Absolutes-Quality-Req, Prevention of NC,Zero Defects & Measure of NC. Taguchi.G-Loss Function.

17. Improved Quality Employee Participation Team Work Internal & External Customer Satisfaction Productivity ,Communication Profitability & Market Share