Introduction to Quality Engineering / Quality ControlAFAQAHMED JAMADAR
Quality Control Introduction,
Definition and concept of quality,
Quality control,
Set up policy and objectives of quality control
Quality of design and quality of conformance
Compromise between quality & cost
Quality cost and planning for quality
Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
Introduction to Quality Engineering / Quality ControlAFAQAHMED JAMADAR
Quality Control Introduction,
Definition and concept of quality,
Quality control,
Set up policy and objectives of quality control
Quality of design and quality of conformance
Compromise between quality & cost
Quality cost and planning for quality
Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
The following topics are briefly covered in the powerpoint :
1.TQM Framework, benefits, awareness and obstacles, 2.Quality- Vision, Mission and Policy statements, 3.Customer Focus- Customer perception of quality, 4.Kano Model, 5.Dimensions of product and service quality, 6.Cost of quality. 7. Contributions of Deming, 8.Juran, 9.Crosby, 10.Masaaki Imai, 11.Feigenbaum,12. Ishikawa, 13.Taguchi Loss Function, 14.Concept of Quality circle 15.5S principles 15.8D Methodology
This presentation is on Total Quality Management which is also called as TQM. This presentation consist
1.Basic of Total Quality Management,
2.Evolution of Total Quality Management,
3. Implementation framework of Total Quality Management,
4. Quality Control Circle (QCC),
5.Implementation process and structure of the QCC,
6. Roles and responsibilities of the steering committee, facilitator, team leader and members
7. Activities sequences of the QCC
8. Challenges of Total Quality Management,
9. Tips for successful implementation of TQM
etc.
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to TQM - Quality statements - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Costs of quality.
Quality Circle is a small group of employees who work-in same work area meet at periodic intervals to discuss work-related issues and to offer suggestions & ideas for improvements in production methods and quality control .
The following topics are briefly covered in the powerpoint :
1.TQM Framework, benefits, awareness and obstacles, 2.Quality- Vision, Mission and Policy statements, 3.Customer Focus- Customer perception of quality, 4.Kano Model, 5.Dimensions of product and service quality, 6.Cost of quality. 7. Contributions of Deming, 8.Juran, 9.Crosby, 10.Masaaki Imai, 11.Feigenbaum,12. Ishikawa, 13.Taguchi Loss Function, 14.Concept of Quality circle 15.5S principles 15.8D Methodology
This presentation is on Total Quality Management which is also called as TQM. This presentation consist
1.Basic of Total Quality Management,
2.Evolution of Total Quality Management,
3. Implementation framework of Total Quality Management,
4. Quality Control Circle (QCC),
5.Implementation process and structure of the QCC,
6. Roles and responsibilities of the steering committee, facilitator, team leader and members
7. Activities sequences of the QCC
8. Challenges of Total Quality Management,
9. Tips for successful implementation of TQM
etc.
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to TQM - Quality statements - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Costs of quality.
Quality Circle is a small group of employees who work-in same work area meet at periodic intervals to discuss work-related issues and to offer suggestions & ideas for improvements in production methods and quality control .
Simple Quality Improvement Techniques For South Carolina Businesses And Organ...Stephen Deas
Find links and research for simple quality improvement techniques for South Carolina businesses and organizations covering Charleston, Florence , Greenville, Columbia, the Lowcountry, the Midlands, and the Upstate. To remain competitive and to stand firm in trying times, South Carolina businesses and organizations must continuously improve the quality of products and services. This presentation outlines simple techniques for improving quality. The techniques include trend chart, pareto diagram, PDCA cycle of improvement, taking improvement action, Paynter chart, and quality team improvement boards. The presentation is from Quality Minds Inc, a human capital development and process improvement firm located in Charleston, SC. Stephen Deas is the President of Quality Minds Inc He is a Certified Six Sigma Black Belt with twenty plus years experience in production, engineering, purchasing, and quality. Stephen Deas was certified as a Quality Engineer in 1991 and has a Bachelors of Industrial Engineering (Georgia Tech) and a Masters of Industrial Statistics (University of South Carolina)
In this presentation, we will discuss quality management philosophies like Deming, Juran’s approach, Deming’s cycle, TQM triangle, Crosby’s philosophy, Kaizen’s philosophy, Taguchi’s Loss functions, Shigeo Shingo, Walter Shewhart.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
Total Quality Management in assumes importance in the current context since we want maximum Governance with Minimum Government. What we can learn from Quality Gurus like Deming, Juran or Ishikawa to improve Service Delivery?
Courier management system project report.pdfKamal Acharya
It is now-a-days very important for the people to send or receive articles like imported furniture, electronic items, gifts, business goods and the like. People depend vastly on different transport systems which mostly use the manual way of receiving and delivering the articles. There is no way to track the articles till they are received and there is no way to let the customer know what happened in transit, once he booked some articles. In such a situation, we need a system which completely computerizes the cargo activities including time to time tracking of the articles sent. This need is fulfilled by Courier Management System software which is online software for the cargo management people that enables them to receive the goods from a source and send them to a required destination and track their status from time to time.
About
Indigenized remote control interface card suitable for MAFI system CCR equipment. Compatible for IDM8000 CCR. Backplane mounted serial and TCP/Ethernet communication module for CCR remote access. IDM 8000 CCR remote control on serial and TCP protocol.
• Remote control: Parallel or serial interface.
• Compatible with MAFI CCR system.
• Compatible with IDM8000 CCR.
• Compatible with Backplane mount serial communication.
• Compatible with commercial and Defence aviation CCR system.
• Remote control system for accessing CCR and allied system over serial or TCP.
• Indigenized local Support/presence in India.
• Easy in configuration using DIP switches.
Technical Specifications
Indigenized remote control interface card suitable for MAFI system CCR equipment. Compatible for IDM8000 CCR. Backplane mounted serial and TCP/Ethernet communication module for CCR remote access. IDM 8000 CCR remote control on serial and TCP protocol.
Key Features
Indigenized remote control interface card suitable for MAFI system CCR equipment. Compatible for IDM8000 CCR. Backplane mounted serial and TCP/Ethernet communication module for CCR remote access. IDM 8000 CCR remote control on serial and TCP protocol.
• Remote control: Parallel or serial interface
• Compatible with MAFI CCR system
• Copatiable with IDM8000 CCR
• Compatible with Backplane mount serial communication.
• Compatible with commercial and Defence aviation CCR system.
• Remote control system for accessing CCR and allied system over serial or TCP.
• Indigenized local Support/presence in India.
Application
• Remote control: Parallel or serial interface.
• Compatible with MAFI CCR system.
• Compatible with IDM8000 CCR.
• Compatible with Backplane mount serial communication.
• Compatible with commercial and Defence aviation CCR system.
• Remote control system for accessing CCR and allied system over serial or TCP.
• Indigenized local Support/presence in India.
• Easy in configuration using DIP switches.
NO1 Uk best vashikaran specialist in delhi vashikaran baba near me online vas...Amil Baba Dawood bangali
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Cosmetic shop management system project report.pdfKamal Acharya
Buying new cosmetic products is difficult. It can even be scary for those who have sensitive skin and are prone to skin trouble. The information needed to alleviate this problem is on the back of each product, but it's thought to interpret those ingredient lists unless you have a background in chemistry.
Instead of buying and hoping for the best, we can use data science to help us predict which products may be good fits for us. It includes various function programs to do the above mentioned tasks.
Data file handling has been effectively used in the program.
The automated cosmetic shop management system should deal with the automation of general workflow and administration process of the shop. The main processes of the system focus on customer's request where the system is able to search the most appropriate products and deliver it to the customers. It should help the employees to quickly identify the list of cosmetic product that have reached the minimum quantity and also keep a track of expired date for each cosmetic product. It should help the employees to find the rack number in which the product is placed.It is also Faster and more efficient way.
Overview of the fundamental roles in Hydropower generation and the components involved in wider Electrical Engineering.
This paper presents the design and construction of hydroelectric dams from the hydrologist’s survey of the valley before construction, all aspects and involved disciplines, fluid dynamics, structural engineering, generation and mains frequency regulation to the very transmission of power through the network in the United Kingdom.
Author: Robbie Edward Sayers
Collaborators and co editors: Charlie Sims and Connor Healey.
(C) 2024 Robbie E. Sayers
Sachpazis:Terzaghi Bearing Capacity Estimation in simple terms with Calculati...Dr.Costas Sachpazis
Terzaghi's soil bearing capacity theory, developed by Karl Terzaghi, is a fundamental principle in geotechnical engineering used to determine the bearing capacity of shallow foundations. This theory provides a method to calculate the ultimate bearing capacity of soil, which is the maximum load per unit area that the soil can support without undergoing shear failure. The Calculation HTML Code included.
Quality defects in TMT Bars, Possible causes and Potential Solutions.PrashantGoswami42
Maintaining high-quality standards in the production of TMT bars is crucial for ensuring structural integrity in construction. Addressing common defects through careful monitoring, standardized processes, and advanced technology can significantly improve the quality of TMT bars. Continuous training and adherence to quality control measures will also play a pivotal role in minimizing these defects.
Democratizing Fuzzing at Scale by Abhishek Aryaabh.arya
Presented at NUS: Fuzzing and Software Security Summer School 2024
This keynote talks about the democratization of fuzzing at scale, highlighting the collaboration between open source communities, academia, and industry to advance the field of fuzzing. It delves into the history of fuzzing, the development of scalable fuzzing platforms, and the empowerment of community-driven research. The talk will further discuss recent advancements leveraging AI/ML and offer insights into the future evolution of the fuzzing landscape.
Final project report on grocery store management system..pdfKamal Acharya
In today’s fast-changing business environment, it’s extremely important to be able to respond to client needs in the most effective and timely manner. If your customers wish to see your business online and have instant access to your products or services.
Online Grocery Store is an e-commerce website, which retails various grocery products. This project allows viewing various products available enables registered users to purchase desired products instantly using Paytm, UPI payment processor (Instant Pay) and also can place order by using Cash on Delivery (Pay Later) option. This project provides an easy access to Administrators and Managers to view orders placed using Pay Later and Instant Pay options.
In order to develop an e-commerce website, a number of Technologies must be studied and understood. These include multi-tiered architecture, server and client-side scripting techniques, implementation technologies, programming language (such as PHP, HTML, CSS, JavaScript) and MySQL relational databases. This is a project with the objective to develop a basic website where a consumer is provided with a shopping cart website and also to know about the technologies used to develop such a website.
This document will discuss each of the underlying technologies to create and implement an e- commerce website.
Student information management system project report ii.pdfKamal Acharya
Our project explains about the student management. This project mainly explains the various actions related to student details. This project shows some ease in adding, editing and deleting the student details. It also provides a less time consuming process for viewing, adding, editing and deleting the marks of the students.
2. Quality
Quality is an attribute of a product or service that fulfils or exceeds human
expectation
As per ISO 9000:2000 Quality means “The degree to which a set of inherent
characteristics fulfils requirements”
Oxford dictionary – “Quality is the degree of excellence”
Fitness for use, fitness for purpose, customer satisfaction or conformance to
requirements
Q = P/E,
Where, Q- Quality, P – Performance, E – Expectation
Q >1, Satisfaction
3. Need/Importance of Quality
Provides competitive edge
Reduces cost due to return, rework & scrap
Increases profit, productivity, brand image, product image & company good
will
Generates satisfied customers
High employee morale & improves productivity
4. Evolution of Quality
1924 – W.A. Sehwart of Bell Telephone Laboratories – chart for control of
product variables
1942 – Statistical Quality Control
1946 – ASQ – American Society for Quality Control
1950 – Edward Deming – Lectures at Japan about quality
1954 – Joseph Juran – at Japan Management’s responsibility to achieve quality
1960 – Quality control circles
1970 – US managers went to Japan to learn quality
5. Continued
1980 – Concepts of TQM introduced
1990’s – Rankings based on customer satisfaction
ISO 9000 – world wide Quality Management System
ISO 14000 – Environmental Management System
6. Definition
TQM – Enhancement of traditional way of doing business
Proven technique to survive in world class competition
Total – made up of the whole
Quality – degree of excellence a product or service produces
Management – Act, art, or manner of handling, controlling, directing, etc.
9. Dimensions of Quality
Performance – primary product characteristics. Eg – Usage, gaming
Features – Secondary characteristics. Eg – Camera, etc
Conformance - meeting specific standards
Reliability – Consistency of performance over a period
Durability – Useful life including repair
Service – Resolution of problems, service
Response – Human to human interface
Aesthetics – Sensory characteristics – Exterior finish
Reputation - Past performance
10. Dimensions of Service Quality
Reliability
Responsiveness
Assurance
Empathy
Tangibles
Other Dimensions – Time, completeness, courtesy, consistency, accessibility,
etc.
11. Characteristics of TQM
Management philosophy – guide to change
Customer oriented management system
Starts at the top – needs management
commitment
Teamwork
Calls for planning
Continuous performance improvement at all
levels
Achieving results by process based approach
Recognizes customer – supplier relationship
Considers supplier as a partner
Emphasizes importance of measurement
Interlinks various sub systems of the
organization
Aims at meeting the dynamic needs of the
customer
Aims to instil ‘prevention not an inspection’
ethic
12. Basic concepts of TQM
1. Top management commitment
2. Focus on the customer
3. Effective involvement & utilization of entire workforce
4. Continuous improvement
5. Treating suppliers as partners
6. Establishing performance measures for the processes
16. Principles of TQM
Customer requirements should be met
Agreed requirements from internal &
external customers
Everybody should be involved from all levels
Regular two way communication between all
Identifying training needs & relating them
with individual capabilities
Top management’s participation &
commitment
Culture of continuous improvement
Emphasis on purchase & supply management
Every job must add value
Eliminate waste & reduce total costs
Focus on prevention of problems
Culture of promoting creativity
Performance measures must
Focus on team work
17. Barriers to implement TQM
Lack of management commitment
Lack of faith & support to TQM among
management personnel
Inability to change organizational culture
Misunderstanding concepts of TQM
Improper planning
Lack of employee commitment
Lack of effective communication
Lack of continuous training & education
Lack of interest or incompetence of leaders
Ineffective measurement techniques
Non application of proper tools & techniques
Inadequate use of empowerment & team
work
Inadequate attention to internal & external
customers
Delay or non improvement of quality team’s
recommendation
18. Potential benefits of TQM
TANGIBLE BENEFITS
Improved product quality
Improved productivity
Reduced quality costs
Increased market & customers
Increased profitability
Reduced employee grievances
INTANGIBLE BENEFITS
Improved employee participation
Improved team work
Improved working relationships
Improved customer satisfaction
Improved communication
Enhancement of job interest
Enhanced problem solving
Better company image
20. W. Edward Deming
Deming – American senior quality guru
1928 – awarded doctorate in mathematical physics
1946 – expertise in SQC – was sent to Japan after WWII
1951 – after having impressed by his contribution, Japanese established the Deming Prize –
annually awarded to firms that distinguish themselves with QMS
1956 – awarded the Shewart medal by American Society for Quality Control
1960 – Awarded by the Japanese Emperor with the Second Order
Published more than 200 books on Quality
21. Deming’s Contributions
1. Deming’s 14 points on route to quality
2. Deming cycle or PDCA
3. Seven deadly diseases of Management
4. System of profound knowledge
22. Deming’s 14 Points
1. Create constancy of purpose towards improvement of product & service
2. Adopt the new philosophy
3. Cease the dependence on inspection to achieve quality
4. End the practice of rewarding business based on price tag
5. Improve constantly and forever the system of production & service
6. Institute training on the job
7. Institute leadership
23. Continued
8. Drive out fear
9. Break down barriers between departments
10. Eliminate slogans, exhortations and targets on workforce which ask for zero defects and
new levels of productivity
11. Eliminate work standards (quota) on the factory floor
12. Remove barriers to pride of workmanship
13. Institute a vigorous program of education & self improvement
14. Put everybody on the company to accomplish the transformation
24. 2. Deming Cycle or PDCA Cycle
Systematic approach to problem solving by
Deming
Universal improvement method – idea to
constantly improve
Reduces the difference between customer
requirement & performance of the process
The cycle repeats itself
25. 3. Seven Deadly diseases of Western
Management
1. Lack of consistency of purpose
2. Emphasis on short term profit
3. Reliance on performance appraisal & merits
4. Reliance on financial figures
5. Staff mobility
6. Excessive medical costs
7. Excessive legal costs
26. 4. System of Profound Knowledge
According to Deming, the four ingredients of the system of profound knowledge necessary to
learn & practice are:
1. Appreciation for a system
2. Knowledge of statistical theory
3. Theory of knowledge
4. Knowledge of pshycology
27. Joseph M. Juran
Born in Romania (1904/0 and emigrated to America in 1912
1951 – “Quality Control Handbook”
Mid 1950 – Travelled to Japan to conduct seminar on planning, organizational issues,
management responsibility for quality, etc.
Authored hundreds of papers & books
Awarded 30 medals & fellowships worldwide including Japanese Second Order of the Sacred
Treasure by the Emperor
28. Juran’s Contributions
1. Internal Customer
2. Cost of Quality
3. Quality Triology
4. Juran’s 10 step for Quality Improvement
5. The Breakthrough concept
29. 1. Internal Customer
End person alone is not the customer
Each person along the chain is a customer –
from product designer to final user
The person will be a process carrying out
transformation activity
Juran’s “three role model”
Each participant played 3 roles
30. 2. Cost of Quality
Juran classified cost of quality into three classes:
i. Failure costs – scrap, rework, corrective actions, warranty claims, customer complaints, loss
of customer
ii. Appraisal costs – Inspection, compliance auditing & investigation
iii. Prevention costs – training, preventive audit, & process improvement implementation
31. 3. Juran’s Quality Triology
Juran viewed quality as fitness for use
Divided quality planning into 3 parts:
i. Quality Planning
ii. Quality Control
iii. Quality Improvement
32. 4. Juran’s 10 steps for Quality
Improvement
1. Build awareness of the need & opportunity
for improvement
2. Set goals for improvement
3. Organize to reach the goals
4. Provide training
5. Carry out projects to solve problems
6. Report Progress
7. Give recognition
8. Communicate results
9. Keep score
10. Maintain momentum by maintaining
annual improvement
33. 5. The Breakthrough Concept
Juran’s breakthrough concerns with product/service life cycle
It is split into two areas:
i. Journey from symptom to cause
ii. Journey from cause to remedy
34. 3. Philip Crosby
American quality guru
Best known for ‘Zero Defects’ & ‘Do it right first time’
Written many books – “Quality is free”, “Quality without tears”, “Lets talk Quality and Leading:
the art of becoming an Executive”
Founder of Carrer IV, Philip Crosby Associates Inc & Quality College
37. 2. Crosby’s 14 Steps
Proposed 14 steps to quality improvement process:
1. Establish & ensure management commitment
2. Form quality improvement teams (QIT) for quality improvement process, planning &
administration
3. Establish Quality Measurements
4. Evaluate the cost of quality & explain its use as management tool to measure waste
5. Raise quality awareness among all employees
6. Take actions to correct problems identified in previous steps
7. Establish zero defects committee & program
38. Continued
8. Train supervisors & managers in their roles & responsibilities in quality improvement
process
9. Hold zero defects day to reaffirm management commitment
10. Encourage individuals & groups to set improvement goals
11. Obstacle reporting
12. Recognize & appreciate all participants
13. Establish Quality Council
14. Do it all over again to demonstrate that improvement is a never ending process