Total Quality Management (TQM) is a philosophy and set of guiding principles that aim to achieve maximum user satisfaction through continuous improvement involving all departments from design to production. The key elements of TQM include top management commitment to quality, customer focus, employee empowerment and training, process improvement, continuous improvement, performance measurement, benchmarking, teamwork, inventory management, communication, and quality cost analysis.

1. TOTAL QUALITY
MANAGEMENT

2. Total Quality Management (TQM)
• “Maximum user satisfaction at minimum cost”
• “TQM is both a philosophy and a set of guiding principles that
represent the foundation of a continuously improving organisation.”
• Quality is determined by the combined efforts of various departments
such as design, process planning, engineering, purchase, production
and inspection.
• The golden rule of TQM “Do unto others as you would have do unto
you”.

3. TOTAL QUALITY MANAGEMENT (TQM)

4. ELEMENTS or PILLARS OF TQM
1) Top Management’s
commitment to quality
2) Customer focus of the
organisation
3) Employee improvement
and empowerment
4) Training of employees
5) Process focus and
improvement
6) Continuous improvement
7) Measurement of
performance
8) Benchmarking
9) Teams
10) Inventory Management
11) Communication
12) Quality Costs
TOTAL QUALITY MANAGEMENT (TQM)

5. TOTAL QUALITY MANAGEMENT (TQM)

6. TOTAL QUALITY MANAGEMENT (TQM)

7. THANK YOU…