Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.
This presentation illustrates:
- The definition of TQM
- TQM's system and its assumptions and approaches
- The "Standard" definition
- The TQM principles
- The fourteen points of Deming
- The TQM approaches
- What makes TQM insufficient
- The causes of poor quality
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Internal Audit Training.
Training Objectives.
What is an audit?
How to prepare for and plan an audit?
How to conduct an audit?
How to report on an audit?
What is audit follow-ups?
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Quality assurance is one of the important topic for our Nursing field this is important for M.Sc. Nursing Final Year students for the subject of management that will also help to all nurses either in the filed of clinical as well as education
Internal Audit Training.
Training Objectives.
What is an audit?
How to prepare for and plan an audit?
How to conduct an audit?
How to report on an audit?
What is audit follow-ups?
Contact:
nomanaleemft@gmail.com
00923084089243
Quality assurance is one of the important topic for our Nursing field this is important for M.Sc. Nursing Final Year students for the subject of management that will also help to all nurses either in the filed of clinical as well as education
After this PPT you'll get idea about 'What is quality control? Why is Quality control Important? Types of Quality control, What is quality inspection? Tools of Quality inspection and Quality inspection loop.'
Quality control, or QC for short, is a process by which entities review the quality of all factors involved in the production. ISO 9000 defines quality control as "A part of quality management focused on fulfilling quality requirements"
This presentation gives a brief idea of Quality control and how to execute it.
This presentation breifs about the quality control sector, its ojectives, benefits. The various departments which monitor the quality in India are also mentioned.
Self-inspection should be carried out in order to verify compliance by the enterprise with the requirements of these Rules and suggest the necessary corrective actions.
After this PPT you'll get idea about 'What is quality control? Why is Quality control Important? Types of Quality control, What is quality inspection? Tools of Quality inspection and Quality inspection loop.'
Quality control, or QC for short, is a process by which entities review the quality of all factors involved in the production. ISO 9000 defines quality control as "A part of quality management focused on fulfilling quality requirements"
This presentation gives a brief idea of Quality control and how to execute it.
This presentation breifs about the quality control sector, its ojectives, benefits. The various departments which monitor the quality in India are also mentioned.
Self-inspection should be carried out in order to verify compliance by the enterprise with the requirements of these Rules and suggest the necessary corrective actions.
BOOK REPORT: 2. Guía para la implantación de un sistema de gestión de calidad en i.e.s. que imparten formación profesional en Aragón basado en la norma iso 9001-2000.
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pharmaceutical quality assurance
Quality Management System
Introduction to ISO 9000
Eight Quality Management Principles
ISO 9000 Series
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Clauses
Introduction to ISO 14000
Standards under ISO 14000 series
NABL accreditation ( National Accreditation Board for Testing and Calibration Laboratories)
Function of NABL
Process of NABL
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
3. M. Abogazia
The TQM definition
•Total Quality Management (TQM) is a comprehensive and
structured approach to organizational management that
seeks to improve the quality of products and services
through ongoing refinements in response to continuous
feedback.
4. M. Abogazia
Analyzing the three words, we have:
•Total-- Make-up of the whole
•Quality-- Degree of excellence a product or service provides
•Management-- Act, art, or manner of handling, controlling,
directing etc.
6. M. Abogazia
The concept of system.
•It is not documenting internal organizational processes
which are repeatedly performed in such a way as to gain
certification from an external validating body.
7. M. Abogazia
The definition:
•A set of detailed methods, procedures and routines created
to carry out a specific activity, perform a duty, or solve a
problem.
8. M. Abogazia
The definition cont.:
•An organized, purposeful structure that consists of
interrelated and interdependent elements (components,
entities, factors, members, parts etc.). These elements
continually influence one another (directly or indirectly) to
maintain their activity and the existence of the system, in
order to achieve the goal of the system.
9. M. Abogazia
The assumption of the system:
•A number of more or less interrelated elements each of
which contributes to the maintenance of the total system.
•Synergy, in that the totality of the system is greater than the
sum of its component elements.
•A boundary, which delineated the system and which may be
open, partially open or closed in relation to exchanges
between the system and its environment.
10. M. Abogazia
The assumption of the system cont.:
•sub-systems, comprising interrelations between particular
elements within the total system and which themselves
have the characteristics of a system.
•a flow or process throughout the system.
•feedback, which serves to keep the system in a state of
dynamic equilibrium with respect to its environment.
12. M. Abogazia
Quality management systems:
•Vision: refers to the future desired state, the situation which
is being sought.
•Mission: represents a series of statements of discrete
objectives, allied to vision.
•Strategy: comprises the sequencing and added specificity of
the mission statements to provide a set of objectives which
the organization has pledged itself to attain
13. M. Abogazia
Quality management systems cont.:
•Values: serve as a source of unity and cohesion between the
members of the organization and also serve to ensure
congruence between organizational actions and external
customer demands and expectations.
•Key issues: these are issues which must be addressed in
pursuit of the quality which is demanded by customers to
meet their needs and expectations.
14. M. Abogazia
To sum up,
•The quality system can be looked
at as a system which provides a
high quality of activities
incorporating TQM philosophy,
principles and concepts and which
creates added value to every
aspect of an organization.
16. M. Abogazia
The definition of the standard:
•In essence, a standard is an agreed way of doing something.
It could be about making a product, managing a process,
delivering a service or supplying materials. standards can
cover a huge range of activities undertaken by organizations
and used by their customers.
17. M. Abogazia
The standard.
•Standardization is the basis of continuous improvements.
•Standardization only is not sufficient. It may take a while
before the standard methods for control and prevention of
defects are in fact practiced by everybody they concern.
•Communication and motivation is the basis for everybody to
practice the standardized methods and is also the basis for
everybody trying continuously to improve existing
standards.
18. M. Abogazia
The standard cont.
•There is no reason to try to find better methods before the
existing know-how is being used by everybody it concerns.
19. M. Abogazia
Quotes about the standard.
•“There can be no improvement where there are no
standards.”
•“The entrance to quality improvement is standardization.”
49. M. Abogazia
Source of
customer input
Internal
customers
Safety Quality Manufacturing
Sales/
marketing
Top
management
External
customer
The end
user
Regulatory
agencies
Dealers
supplier
s
An internal customer is any member of
your organization who relies on
assistance from another to fulfill her job
duties, such as a sales representative.
An external customer is
someone who uses your
company's products or services
but is not part of your
organization.
50. M. Abogazia
3
Effective involvement and utilization of
the entire work force.
• Changing behavior is the goal. People should come to work not
only to do their jobs but also to think about how to improve
their jobs.
65. M. Abogazia
You will often hear the following sentences.
•We have done our best but it is not possible to improve the
quality further.
•You cannot make an omelet without breaking eggs.
•We must live with a certain number of failures.
66. M. Abogazia
The conclusion.
•You must not think of developing new methods before you
have succeeded in communicating and applying the known
methods. This philosophy is the “basic method for the
improvement of quality”.
68. M. Abogazia
References:
• [1] Shewhart, Walter A. (1931). Economic Control of Quality of Manufactured Product. New York: D. Van Nostrand Company.
ISBN 0-87389-076-0
• [2] Dr. Edwards Deming (2000). Out of the Crisis. MIT Press, Centre for Advanced Engineering Study.
• [3] Mikel Harry and Richard Schroeder (2000). Six Sigma The Breakthrough Management Strategy Revolutionizing The World’s
Top Corporation.
• [4] James P Womack and Daniel T Jones (1996). Lean Thinking. Simon & Schuster. ISBN 0-684-81035-2
• [5] Taiichi Ohno (1988). Toyota Production System: Beyond Large-Scale Production, Productivity Press, ISBN 0-915299-14-3
• [6] Shigeo Shingo (1990). Modern Approaches to Manufacturing Improvement: The Shingo System. Productivity Press, ISBN 0-
915299-64-X
• [7] Kaoru Ishikawa (1976). Guide to Quality Control. Asian Productivity Organization, UNIPUB. ISBN 92-833-1036-5