This document outlines the human resource management practices at Royalson Hotel. It discusses the hotel's vision, mission, structure of the HR department, and its functions including recruitment, job analysis, selection, orientation, training, performance appraisal, and maintenance. It provides details on the recruitment sources, interview process, orientation program, and training program. It also discusses things employees should avoid, how the hotel handles conflicts, and concludes that the hotel's HR department is well-organized and efficiently provides HR services.

2. Topic :
HRM of ROYALSON HOTEL
Presented by
Bint-e-Zahra , Arsalan Qadeer , Ahtisham Ali and Zeeshan Ahmed

3. CONTENTS
 Introduction
 Vision
 Mission
 Structure of HR dept.
 Function of HRM
 Recruitment
 Sources of recruitment
 Job analysis
 Selection
 Interview
 Orientation
 Training and development
 Performance appraisal
 Maintenance
 Things which an employee should avoid
 Conflict MGT
 Conclusion

4.  Introduction
Royalson Hotel is the four star hotel located on the GT
road toward Peshawar at Taxila with having the facilities of
Guests rooms, Restaurants, and banquets.

5.  INTRODUCTION (CONT.)
 Established in : Feb 2011
 Owner’s name : Mr. Malik Umer Farooq
 GM’s name : Mr. Raja Usman
 No of employees : 175

6.  VISION:
Enhance the business of our hotel in all over the
world and provide good services to customers

7.  MISSION:
To provide quality and valuable products and
service at best proper manner

8.  STRUCTURE OF HR DEPT.
Time keeper
HR Assistance
HR Manager
General Manager
Head

9.  FUNCTIONS OF HRM
 Hiring
 Firing
 Benefits and Compensation
 Training and development
 Performance appraisal
 Maintenance

10.  RECRUITMENT
 Based on nature of job
 Due to security and restricted reason

11.  SOURCES OF RECRUITMENT
 Internal recruitment
By employee referral
(20 to 25 %)
 External recruitment
Through advertisement
(80% fresher).

12.  ONLINE RECRUITMENT
 Candidate can apply for a job and submit their cv.

13.  Job analysis

14.  JOB ANALYSIS (CONT.)
 JOB DESCRIPTION:
Written by HR dept which include
o Skills and efforts
o Tasks
o Responsibilities
o Outlines of duty

15.  JOB ANALYSIS (CONT.)
 JOB SPECIFICATION:
In Royalson hotel, the job specification includes:
o Qualification of employee
o Experience of employee
o Training or development need for particular job
o Interpersonal skills and communicational skills

16.  JOB ANALYSIS (CONT.)
 JOB EVALUATION:
Following factors are considered:
o Employee are regular or not
o Work time and over time
o Commitment
o Loyalty
o Complete task in time

17.  SELECTION
 It varies according to job post.
 At Royalson for some jobs like chefs , they use work sample
testing technique.
 Basic criteria for testing and selecting given below:
o Persona
o Education
o Experience
o Communication skills
o Maturity
o Potential for growth
o Computer skills

18.  INTERVIEW
 Handle candidate interview individually
 Process of Interview
 During interview ,following things includes:
o Dressing(formal/informal/casual)
o Shoe plus socks
o Introduce yourself in 5 mint.
o Why choose this organization?

19.  ORIENTATION
 2 Days Orientation program
 Provide guidelines about their work
 Introduces to rules and regulations
o Employee should respect the privacy of other employee

20.  TRAINING AND DEVELOPMENT
 Through it, creating environment in which there is not usage of
abuse language.
 1 month training session
o If we hire an employees in finance dept:
• 5 days at front office (receptionist)
• 5 days in HR dept.
• 20 days in Accounts

21.  PERFORMANCE APPRAISAL
Firstly invest in your performance then in return gain benefits
 Appreciation
 Increase salary

22.  MAINTENANCE
 Health and safety
o Medical
 Communication System
 Benefits and compensation
There is a area in which HRM compensate their employees
o Old age
o Married and unmarried employees

23.  THINGS WHICH AN EMPLOYEE
SHOULD AVOID
 Smoking
 Shout in the public areas
 Say anything negative about hotel
 Entering in other departments and guest floors
 Mobile using during work
o Punishment

24.  CONFLICT MGT
 HRM faced many conflicts in ROYALSON hotel
 Like Mr. Miyan Khan (waiter captain) and Miss Khola
(Inventory hotel head) are always in conflict
 Because of difference in opinion

25.  CONCLUSION
The importance of HRM department can not be denied.
We have concluded that in Royalson hotel ,HRM is
running in a very organized and systematic manner. It
is providing the human resource services to fulfill the
management requirements smoothly and efficiently.
And this project has given us the realistic view of how
HR practices are followed in any organization

26. Thank You