1. Cairo , Egypt / Deira, Dubai, UAE
Egypt Mobile: 00201027270337 Whatsapp/ Viber only: 056-709-3219
E-MAIL :Mohamed.mohsen1983@gmail.com
HUMAN RESOURCES DEVELOPMENT PROFESSIONAL
PROFESSIONAL P R O F I L E
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EXECUTIVE SUMMARY
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Human Resources and Training professional with over 9 years total of comprehensive human resources
experience 4 of them as “ HR and Training manger for hospitality industry at a 5 stars hotel in Dubai as HOD
handling HR function including Recruitment and Retention, conflict resolution, change management, labor
relations and Training and business excellence standard ’ . Proven experience collaborating with senior
management to conduct Human Resources strategic planning in order to support and further corporate goals.
Possess “Broad knowledge of human resources in a variety of sectors. Excellent ability to address and
implement strategic plans for Talent acquisition, retention and succession planning. Proven skills in labor and
employment law including complaint Investigation to thwart legal action.
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Proactive change agent who spends time in employee environment encouraging learning and
promoting the increased productivity that results in value-added customer service.
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Excellent team builder and consultant on personnel issues and organizational development.
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Deliver more than 15,000 Training hours ( Egypt –Saudi Arabia –UAE)
AREAS OF EXPERTISE
♦Recruiting /Talent Acquisition
♦Training & Development ♦Employee Relations/Hospitality
♦Motivation Programs /Performance ♦Business Excellence
♦TQM / ISO 9001/10004/10002 Appraisal /KPI’s
PROFESSIONAL EXPERIENCE
Business Excellence and Quality Controller @ Tash-eel service center Vendor for . Ministry of Human
resources and Emiritisation May 2015 Till Apr. 2016
Reporting to Tasheel CEO and Ministry of Human Recourses .
Working as a third party between MOL and the service center to make sure that they following the standard of MOL
Develop the business through controlling the operation and the services stander to implementing the Emirates
Government Service Excellence Program. (7 stars) (D.G.E.P) Hospitality standards in the government services centers
The Program aims to achieve a qualitative leap in the efficiency of government services through-: (Training and
Evaluating)
 The availability of timely and quality service as per ( hospitality standards )
 Multiplicity of channels and speed of delivery
 Ensuring a comfortable experience for all beneficiaries of all Federal Government services
 Facilitates the procedures and achieve excellence in the completion of customers’ transactions
 A well Trained staff with strong customer services experience
 Develop the business in the worldwide stander for business development and marketing
 Prepare the files of the program and sent it to prime minster office for Excellency
 Train the staff and the managers on the hospitality standers and all the worldwide standard for services
Workshops by ministry of Human Resources Dubai, UAE Business excellence in Dubai government program
KPIS Appraisal performance in work place job descriptions career path in the Government
Project management Governmental Organization chart EFQM organization Excellence
Mohamed Mohsen Abd El- Mageed
https://www.linkedin.com/in/mohamed-mohsen-b514b278?trk=nav_responsive_tab_profile
mohamed.alsharif1983

2. HR senior supervisor & Training in Charge (HOD) at SAMAYA HOTEL 5* Stars Deira Dubai (UAE)
Acting as HR/Training Manager. Reported to the G.M. Handling all the Training issue April 2012 till May
2015
Taking the responsibility of as a Duty Manager for at least twice a month
•Maintains the work structure by updating job requirements and job descriptions for all positions.
•Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers
on candidate selection; conducting and analyzing exit interviews; recommending changes.
•Prepares employees for assignments by establishing and conducting orientation and training programs.
•Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay
budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure
revisions.
•Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline
employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling
employees and supervisors.
•Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs
and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and
evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit
programs.
•Ensures legal compliance by monitoring and implementing applicable human resource federal and state
requirements; conducting investigations; maintaining records; representing the organization at hearings.
•Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
•Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
•Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
•Completes human resource operational requirements by scheduling and assigning employees; following up on
work results.
•Maintains human resource staff by recruiting, selecting, orienting, and training employees.
•Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and
appraising job results.
•Contributes to team effort by accomplishing related results as needed.
Hospitality Training
Basic Food hygiene Training
H.A.C.C.P awareness Certification provided by (URS) United Registration services. And Dubai Municipality
H.A.C.C.P Auditing Certification Provided by (URS) United Registration services. and Dubai Municipality
Safety and health management/ firefighting certification (Dubai police academy) Jan 2015
.
First Aid CPR /AED Professional Rescuers Certification American red cross / UAE swimming federation

3. •HR consultant & Business Developer at spread your English Training center. From Jan,2011 till April 2012
•Maintains the work structure by updating job requirements and job descriptions
for all positions. Interviewing all the English instructors (Native and Egyptians.)
•-Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on
candidate selection; conducting and analyzing exit interviews; recommending changes.
•Prepares employees for assignments by establishing and conducting orientation and training programs.
•Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and
discipline employees.
•Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs
and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and
evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit
programs.
•Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
•Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
•Maintains human resource staff by recruiting, selecting, orienting, and training employees.
•Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring,
and appraising job results.
Freelance soft-skills Trainer at Bright Minds Training center (from Feb.2011 till feb 2012 )
Encouraged students with presentation.
Planned, developed and presented lessons for class. Maintained discipline. Stayed current with changes in curriculum.
Designed curriculum for soft skills diploma contained) Leadership –Time management-communication skills –
presentation skills Problem solving –creative thinking- customer services enhanced, Team working and team building)
Freelancer business developer at (AM Media for advertising and publishing ) Jun2011 till April 2012
Developed the business through making S.O.W.T analyses.
Training the employees to enhance they search technique and make them aware of the new technologies
Train the PR team and the Customer services team to make valuable deals
Cs adviser .at Etisal int com. Vendor for Etisalat UAE off- shore project, 181. From 20 Jan, 2009 till 1st Dec,
2010.
and handling. Answer phones and respond to customer requests. Identify, research, and resolve customer issues
using the computer system, as adviser on of my duties was training my team on the quality process

4. Work as HR Gen specialist at ( Al-Hammad Group in Saudi Arabia )from Sep,2008 till Jan,2009 work on
(HADF)
about HR functions.( Recruiting, Training, Appraisal & Planning ) Filtering the new applicant cv. Making interviews with the
New applicant, trying to match the Qualification from the cv , connecting between the applicant & the companies
•Work as customs clearance Agent at (DHL) EGYPT Apr ,2008 till Sep,2008
•Work as admin agent to be the contact between the company and the customers plus doing the appraisals for
operations agent .
•Work as HR officer at (EFG-HERMES) holding between 14th Jun .2007, till 16th Apr, 2008.
Was a part of the hr. team to handle hr. basic functions and work on the HR help desk on the firm. Guide and
answering all employees requested about the hr. dept. role for them and, recruiting. And screening the resumes the
first orientation and training.
EDUCATION
2006 Cairo university, Giza, Egypt.Faculty of commerce Accounting Dept.
HR. Diploma certification from IDSC . Egypt
CERTIFICATIONS
TRAINING EXPERIENCE 22 Jan 2007 – 3 Apr 2007
Basic Business Skills Acquisition (BBSA ) Giza, Egypt, Sponsored by the Future Generation Foundation (FGF) Training& ITC
Developed Language (provider by Berlitz) and Computer skills (Windows,
Word, Excel, Internet, PowerPoint, MS project, access, and outlook.
Enhanced Presentation & project development skills.
Acquired basic business skills including: marketing, sales, banking, accounting,
business correspondence and report writing.
(21 Nov 2006 - 11 Jan 2007 Computer development program Grade :
Excellent( SADAT Academy for management and sciences program
(Word, Excel, PowerPoint, Windows and Internet)
Communication Skills Course
The Dale Carnegie seminar in effective communications and human relation skills.(breakthrough
plan) Core values & code of ethics. (DCS)
Provider by Dale Carnegie training (DCT). Jun, 2007 Attitudes that empower
course (DHL)
Customer Care Excellence course provider (IMI) Jun, 2008. International marketing
& management Institute certificate
How to handle a customers, how to avoid the barriers in the communications provider by Etislat Masr .Jan
2010
Administration tanning course provide by (Toyota al bargasy) the agent for Toyota Egypt, DEC 2010
till JAN, 2011
T.O.T Certification EMAK int Academy May. 2010 Dr.Ehab Maged
T.O.T Certification EMAK int Academy Oct.2011
kharafi Scholarship Certification EMAK int Academy. 2011

5. HR CERTIFICATION
Graduate Resource Program (GRP)
Human Resources Track
Grade: Very good
Provider: CENTER OF ACCOUNTING & MANAGERIAL
EXPERTISE (came) ITC, Chicago USA
Strategic management Job analysis, description
and its role & specifications
Phases of preparation of Planning HR recruitment
HR plan program
Practical cases on Management of
selection employee career path
Training global new Techniques for
trends specifying training needs
Method of implementing Analyzing & developing
training programs function of employment
Methods of calculating Motivational incentives
salaries taxation for employment.
Communication skills & Tools & techniques for
dealing other. assessing employment
satisfaction.
Concept of performance Major characteristics of
management labor law & employment
contracts.
Introduction to (OSHA). TOT sessions and workshops
Reference would be upon request