This document is a resume for Vinaya Rao summarizing his professional experience and qualifications. It outlines his 15+ years of experience in the travel industry, primarily in roles managing travel for corporate clients and teams. His experience includes positions at various travel companies with responsibilities like booking travel, managing teams, negotiating rates, handling customer requests and issues, and maintaining relationships with airline and hotel partners. His education includes a diploma in airline and travel management and a bachelor's degree in commerce.

1. Resume of Vinaya Rao
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Vinaya Rao
ADDRESS: 203, Shree Rajeshwari chs,
Rambaug no – 4,
Near.Suresh Cable,
Kalyan (W) - 421301
email:vinayarao1@gmail.com
MOBILE: 9167692881/9004382645
SUMMARY OF SKILLS
 Ability to work in a fast-paced global/corporate team environment as well as focus on individual
projects with set deadlines.
 Ability to work in a dynamic environment through continuous effort to move up the learning curve
with special emphasis on customer relations.
 Skilled at developing and managing successful teams.
 Self - motivated and a team player.
 Proactive, Committed & Enthusiastic with a positive approach.
 Skilled at handling and resolving conflicts.
 Healthy Communication and excellent negotiation skills.
 An accomplished professional with more then 15 years of progressive expertise within the
travel industry. Worked closely with the designated Travel Management Company and
logistic partners to ensure the highest level of service, while streamlining operations

Current Total CTC Rs 7 Lack 34 Thousand
EDUCATION:
1) Diploma in Airlines & Travel Management from India International
Trade (IITC) Knowledge of Computer Reservation System
I.e. SABRE, AMADEUS, SITA, GALILEO
2) Bachelor of Commerce
From S.K.Somaiya College - Mumbai University
PROFFESIONAL EXPERIENCE:
1.
Employer CLASSIC MARBLE COMPANY PVT LTD
Designation Travel Manager
Duration Aug’09 till date
Division Travel
Key Responsibilities:
As a TRAVEL MANAGER
 Assisting Directors and Internal Travellers with all their Travel Requirement (Visa-
Australia,Newzeland,UK,USA,China,Schenegen,Tunisia,Maroc,Sinapore,South Africa etc,
Passport, Itenary Booking, Hotel Bookings, Car Bookings etc, Passport
Assistance,Forex,Sim cards,Issuing Travel Insurance).
 Looking after over-all Bookings of the Organization.
 Co-ordination with Consulates for Immediate Visa’s.
 Co-ordination with Airlines for Confirmation / Group Bookings.
 Co-ordination with Airlines/Vendors for corporate tie ups

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 Analyzing market and getting best Service Providers for Ticketing / Hotel
bookings / Car Bookings & negotiating better rates as per Cost Effectiveness.
 Handling any escalations and complaints effectively.
 Checking fares quoted by vendors and selecting the best rate and taking the necessary approvals
 To advise employees on respective airline/hotel/car rules, regulations and cancellation policies.
 Maintaining contracts and agreements with various vendor, hotels and airline partners and timely
renewals.
 Preparing weekly news letter and sending latest news and travel updates
 Checking invoices received from the agents and processing the same, involved in billing process.
 Successfully bought the payments of airline to Credit Card Platform
 Assistance in conference bookings Event and MICE
 Maintaning The Frequent Flier List and frequently checking the miles if utilized in a proper manner
before miles getting expired for Directors .
 Preparing MIS on Monthly corporate travelling / Profit area were cost is saved/can be
saved/Cost Control
2
Employer Mutual Travels
Designation Key Account Manager
Duration 3 months
Division Travel
Key Responsibilities:
As a KEY ACCOUNT MANAGER
Key Responsibilities:
Managed 11 Implants
 Managing implant operations on a day to day basis, which included
reporting of the staff, leave, daily operations, monitoring CIP &
VIP travel, daily sales report, refunds, and assistance in visa
cases. Ensured proper functioning of MICE/Group Travel of any
corporate. Liaison with airline, corporate, hotels & other vendors
for pricing & negotiations.
 Job also includes interviewing candidates, extending after office
hour services to corporate clients.
 Looking/Review of Sales report of respective Implants.
 Visiting client’s offices occasionally to discuss / resolve the Issues and to obtain more
business
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Employer UNI-GLOBE TRAVEL

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Key Responsibilities:
As a KEY ACCOUNT MANAGER
> Handling 6 Implants/Marine traffic.
> Reporting of Implant staff
> Refund, CIP and VIP travel.
> Providing support to implant and back office staff in all the areas of
operations to ensure smooth functioning.
> Looking/Review of Sales report of respective Implants.
> Visiting client’s offices occasionally to discuss / resolve the Issues and to obtain more business
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4
Employer AMEX (American Express)
Designation Sr. Travel Counselor
Duration Feb,07 till Nov,08
Division Travel (Implant)
Key Responsibilities:
As a Sr. Travel Counselor
 Working at an Implant location Capgemini (IT Comp)
 Handling a team of 6 people in International department.
 Keeping track of their daily performance, holding meetings with the team members on
monthly basis to improve service level to facilitate the client.
 Setting up goal level for all team members.
 Overseeing all visa & forex arrangements.
 Checking/Tracking of ADMS clearance
 Handling crisis situations effectively.
 Managed the travel needs of CEO’s and Managing Director of High and Corporate clients.
 Involved in selling International, Domestic tickets, Hotel reservations, Car rentals, Travel Insurance
and providing visa assistance.
 Coordinating with customer through Emails, followed by phone calls to provide customized travel
solutions for all travel requirements in response to travel queries.
 Adhere to Client’s Corporate Travel Policy.
 Support team members to compile reports for submission to clients.
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EMPLOYER CARLSON & WAGONLIT
Designation Sr. Travel Counselor
Designation Key Account Manager
Duration Dec,08 till March,09
Division Travel

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Duration Jan,06 till Jan,07
Division Travel (Implant)
Key Responsibilities:
As a Sr. Travel Counselor
 Handling International & Domestic Booking.
 Handling ticketing team of 7.
 Interacting with clients to ensure total client satisfaction.
 Interacting with airlines staff at various levels.

6
Employer TRAVEL CORPORATION INDIA PVT
LTD (TCI).
Designation Counter Staff
Duration April,04 till Jan,06
Division Travel (Front Office)
Key Responsibilities:
As a Counter Supervisor
 Had set up Domestic counter/department and handled a team of 4 people & trained them in
domestic booking Procedures.
 All Aspects in Corporate Booking. Independently supervised the domestic team.
 Meticulously handled corporate clients and maintain excellent business relationship
through good communication.
Managing operations pertaining to domestic & international reservations, ticketing &fares.
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7
Employer SPACE TRAVEL
Designation Counter Supervisor
Duration Dec,97 till April,04
Division Travel (Front Office)
Key Responsibilities:
As a Counter Supervisor
 Handled Corporate Clients, Sub Agents.
 Walk-in Air / Hotel Reservations.
 Handled IAC International to Corporate Clients.

 Space Travel was the actual beginning of my career with Travel Industry as working there
gave me good exposure to the industry. Before joining Space Travel I had worked with AXEL
Travel & Suryoday Tours & Travels almost for a period of 3years (Jan, 1995 till Nov, 1998).

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PERSONAL DETAILS
 Marital Status : Married
 Nationality : Indian
 Languages Known : English, Hindi & Marathi
 Date of birth : 10th March 1975
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