Vikas Sawhney is seeking new assignments in customer service with a growth-oriented organization. He has over 9 years of experience in customer service roles, most recently as a customer service executive with British Airways in Gurgaon. He has a bachelor's degree in commerce and experience ensuring customer satisfaction, resolving complaints, and providing excellent customer service. His skills include relationship management, operations management, and he has experience in both airline and hotel customer service roles.

1. vikas sawhney
Contact No.: 9990766395 (M)
Email: Saw.sawhney@gmail.com
Seeking Assignments in Customer Servicing with a high growth organisation
Career Conspectus
Presently employed with British airways (I) Ltd., Delhi . Proven ability of delivering value-
added customer service and achieving customer delight by providing customised solutions as per
requirements. Good interpersonal & relationship management skills with the ability to work in a
multi cultural environment comprising of different nationalities.
Academic Credentials
 Bachelor of Commerce from Bhim Rao Ambedakar college Agra University in 2004.
 12th
from S.T,George’s college, Baluganj Agra (under I.C.S.E) in 2001.
 10th
from S.T,George’s college, Baluganj Agra, (under I.S.C) in 1999.
Organisational Experience
Since april 2013 customer service executive with british airways gurgaon
Oct’05 to may 2012 Guest Service Supervisor Kingfisher Airlines (I) Ltd., Delhi
From 2004to2005 sales executive with Ritika book house Hotel Amar vilas agra
Key Deliverables:
Client Relationship Management
 Ensuring customer satisfaction by achieving delivery of service quality norms by interacting
with clients, handling guests’ requests & resolving complaints.
 Executing policies & procedures in the operating systems to achieve greater customer delight.
 Providing end to end solution to the concerns of the customers.
 Tracking record of day to sales while working at the hotel
 Maintaining Mis report format
 Calling hotel and airlines for waivers and customer satisfaction
 keeping track of day to day sales and maintaining log entry
 Customer satisfaction survey.
 Promotion of the organization through the satisfaction of walk-in costumer’s
 Sales promotion of the organization by keeping the guest’s views in mind.

2. Retail experience
Previously Worked for Ritika Book House in The Oberoi Amar vilas Agra as a sales
Executive, having over 1 and ½ years experience in Sales & retail, Business Development
and client servicing function in the sales sector.
Knowledge of branch level operations, relationship management and high net worth clients,
acquisition with in depth understanding of BackOffice operations in the sales sector.
MAJOR STRENGTH
Hardworking, positive attitude, punctuality, and above all an effective communicator
with exceptional team management, mentoring, training, conceptual and analytical skills.
Travel Operations
 Handling tasks such as domestic & international reservations, ticketing (Computerized
Reservation System), constructing fares for corporate & individual clients.
 Ensuring smooth Airport operations & services at the Terminal.
 Following-up on the hotel bookings, reservations, payments and other queries for ensuring
smooth operations.
 Managing the overall operations at Region of Aircraft Movement and Parking (RAMP) Safety.
Trainings Attended
 Basic Airport handling and Terminal Services.
 Region of Aircraft Movement and Parking (RAMP) Safety.
 Reservation/ Ticketing.
 Avsec certified
 Customer Service Excellence
Personal Dossier
Date of Birth : 5th
July1982
Address : We 14, 2nd
Floor, Rama Park Mohan garden Uttam Nagar. New Delhi - 59
Languages known: English, Hindi & Punjabi.