LEGOWO DWI KARTIKO, KRESNO, Trisakti Uiversity, September 2010,” Application of QFD and Serqual approach in improving the service quality of Ram Type Blow Out Preventer repairs by PT. Bernamas Multilaksana Cipta “.
This document is a curriculum vitae for Vaibhav Kumar that summarizes his career experience and qualifications. It outlines his objective to excel in all job assignments. It then details his 4 years of experience working in quality assurance roles for automotive companies, where he was responsible for tasks like product inspection, supplier evaluation, and process improvement. The CV also lists his educational background of a bachelor's degree in mechanical engineering and an ongoing MBA program. It provides additional details on computer skills, achievements, training programs, and personal information.
Versatile & goal-oriented professional with over 4 .5 Years of experience in managing Product quality, customer handling in Quality(QA&QC)
Quality assurance activities, development of processes to ensure the good quality product by PPAP,FMEA,SPC,Control Plan activities
Application of 7 QC Tools, 8D and 5 Why methodologies for analysis of rejections.
Developing a framework of quality standards, procedures & systems and overseeing smooth implementation in shop floor and at supplier end.
K. Senthilkumar has over 11 years of experience in quality control and assurance. He has worked for companies in the casting, heavy machinery, and medical device industries. Currently, he works as a senior surveyor for a third-party inspection agency evaluating medical equipment for Wipro GE Healthcare. He specializes in inspection, documentation, process improvement, and supplier quality management. Senthilkumar holds a Bachelor's degree in Mechanical Engineering and is proficient in Tamil, English, MS Office, and Oracle quality modules.
K. Senthilkumar has over 11 years of experience in quality control and inspection roles in manufacturing industries such as casting, heavy machinery, and medical equipment. He is currently a Senior Surveyor at Quality Evaluation and Systems Team, where he performs inspections of medical equipment components to ensure quality. Prior to this, he worked as a Surveyor at Larsen and Toubro Machinery inspecting heavy machinery components, and held quality control roles for die casting and foundry companies. He has expertise in inspection, reporting, auditing, process improvement, and ensuring components meet customer quality requirements.
Ankit Saxena is seeking a challenging position that utilizes his 7+ years of experience in customer service, business development, team management, quality management, and vendor/liaison coordination. He currently works as a Service and Production Engineer for FARO Business Technologies India Pvt. Ltd. and has experience in process control, data management, operations, inventory, and customer/vendor relationships. Saxena has a post-graduate diploma in management and a bachelor's degree in electronics and instrumentation.
- Anjani Kumar is seeking a role utilizing 6+ years of experience in quality assurance and control. He has a diploma in mechanical engineering and is proficient in CMM inspection, layout inspection, root cause analysis, and continuous improvement methods.
- His previous role involved quality implementation, inspection, auditing, and resolving customer complaints at Case New Holland Construction Equipment. He led cross-functional teams on multiple projects.
- Prior to that, he held roles in testing, quality assurance, production planning, and defect analysis at PDD Parm Technologies and Hi-Tech Metal Formings.
Virender is a Quality Assurance Engineer with 9+ years of experience in the automobile industry. He is currently working for Coventry Coil-O-Matic(HR) Ltd. as an Engineer in the Quality Assurance department, where he is responsible for quality documentation, product testing, calibration, internal/external audits, and supplier management. He has a diploma in Automobile Engineering and a B.Tech. in Mechanical Engineering. He is seeking new opportunities with a focus on quality assurance, systems, and calibration.
Abbas Bhabhrawala_5+ Years Exp_After Sales_Automotiveabbas bhabhrawala
Abbas Bhabhrawala is a service engineer currently working for Moosa Abdul Rahman Hassan & C.o. L.L.C. in Muscat, Oman. He has over 5 years of experience in automotive aftersales and service roles. Previously, he worked for Volkswagen India as a senior engineer in powertrain research and development. He holds a Bachelor's degree in Automobile Engineering and is proficient in English, Hindi, and Gujarati.
This document is a curriculum vitae for Vaibhav Kumar that summarizes his career experience and qualifications. It outlines his objective to excel in all job assignments. It then details his 4 years of experience working in quality assurance roles for automotive companies, where he was responsible for tasks like product inspection, supplier evaluation, and process improvement. The CV also lists his educational background of a bachelor's degree in mechanical engineering and an ongoing MBA program. It provides additional details on computer skills, achievements, training programs, and personal information.
Versatile & goal-oriented professional with over 4 .5 Years of experience in managing Product quality, customer handling in Quality(QA&QC)
Quality assurance activities, development of processes to ensure the good quality product by PPAP,FMEA,SPC,Control Plan activities
Application of 7 QC Tools, 8D and 5 Why methodologies for analysis of rejections.
Developing a framework of quality standards, procedures & systems and overseeing smooth implementation in shop floor and at supplier end.
K. Senthilkumar has over 11 years of experience in quality control and assurance. He has worked for companies in the casting, heavy machinery, and medical device industries. Currently, he works as a senior surveyor for a third-party inspection agency evaluating medical equipment for Wipro GE Healthcare. He specializes in inspection, documentation, process improvement, and supplier quality management. Senthilkumar holds a Bachelor's degree in Mechanical Engineering and is proficient in Tamil, English, MS Office, and Oracle quality modules.
K. Senthilkumar has over 11 years of experience in quality control and inspection roles in manufacturing industries such as casting, heavy machinery, and medical equipment. He is currently a Senior Surveyor at Quality Evaluation and Systems Team, where he performs inspections of medical equipment components to ensure quality. Prior to this, he worked as a Surveyor at Larsen and Toubro Machinery inspecting heavy machinery components, and held quality control roles for die casting and foundry companies. He has expertise in inspection, reporting, auditing, process improvement, and ensuring components meet customer quality requirements.
Ankit Saxena is seeking a challenging position that utilizes his 7+ years of experience in customer service, business development, team management, quality management, and vendor/liaison coordination. He currently works as a Service and Production Engineer for FARO Business Technologies India Pvt. Ltd. and has experience in process control, data management, operations, inventory, and customer/vendor relationships. Saxena has a post-graduate diploma in management and a bachelor's degree in electronics and instrumentation.
- Anjani Kumar is seeking a role utilizing 6+ years of experience in quality assurance and control. He has a diploma in mechanical engineering and is proficient in CMM inspection, layout inspection, root cause analysis, and continuous improvement methods.
- His previous role involved quality implementation, inspection, auditing, and resolving customer complaints at Case New Holland Construction Equipment. He led cross-functional teams on multiple projects.
- Prior to that, he held roles in testing, quality assurance, production planning, and defect analysis at PDD Parm Technologies and Hi-Tech Metal Formings.
Virender is a Quality Assurance Engineer with 9+ years of experience in the automobile industry. He is currently working for Coventry Coil-O-Matic(HR) Ltd. as an Engineer in the Quality Assurance department, where he is responsible for quality documentation, product testing, calibration, internal/external audits, and supplier management. He has a diploma in Automobile Engineering and a B.Tech. in Mechanical Engineering. He is seeking new opportunities with a focus on quality assurance, systems, and calibration.
Abbas Bhabhrawala_5+ Years Exp_After Sales_Automotiveabbas bhabhrawala
Abbas Bhabhrawala is a service engineer currently working for Moosa Abdul Rahman Hassan & C.o. L.L.C. in Muscat, Oman. He has over 5 years of experience in automotive aftersales and service roles. Previously, he worked for Volkswagen India as a senior engineer in powertrain research and development. He holds a Bachelor's degree in Automobile Engineering and is proficient in English, Hindi, and Gujarati.
Karthikeyan is seeking a challenging career to enhance his skills and explore growth opportunities. He currently works as an Engineer in Supplier Quality Assurance at Freins Engineering Ltd, which manufactures automotive components. He has over 5 years of experience in supplier evaluation, quality auditing, problem solving, and process improvement. He aims to reduce defects and drive efficiency through tools like Six Sigma, Kaizen, and 8D processes. Karthikeyan holds a B.E. in Mechanical Engineering and is trained in quality management systems and automotive standards.
This document provides a curriculum vitae for Arun Venkatachalam, an Indian citizen with experience in supplier quality assurance roles. It summarizes his educational qualifications including a B.E. in mechanical engineering and diploma in mechanical engineering. It also outlines his professional experience overseeing quality at automotive parts suppliers and conducting audits, training, and ensuring compliance with standards. His objective is to use creative and pragmatic approaches to achieve excellence through hard work and efficient management methods.
Deven Rana is seeking a challenging position where he can enhance his skills. He has 11 years of experience in corrosion, paint, quality, and inspection. Currently, he is the Assistant Manager of Corrosion Control at Windworld India, where he conducts audits, implements quality assurance plans with vendors, performs inspections, and trains technicians. He has a diploma in mechanical engineering and is proficient in corrosion principles, quality standards, and presenting.
This document provides a summary of a candidate's skills profile. The candidate has over 7 years of experience in project execution, process improvement, quality control, and customer satisfaction work. Currently working as a Process Quality Engineer, responsibilities include quality assurance, continuous improvement initiatives, customer audits and complaint resolution, and managing a team of 28. Previous experience includes similar quality assurance roles at Tata Motors, where achievements included significantly reducing dealer complaints and warranty costs through defect identification and elimination.
The document discusses strategies for supplier quality improvement, including:
1) Selecting suppliers through evaluations of their capabilities and quality systems, using surveys and on-site audits.
2) Qualifying new suppliers and parts through a defined process including quotes, testing, approvals, and production trials.
3) Managing existing suppliers by categorizing them in a cost-impact matrix to focus quality assurance activities based on business importance.
Sri Rama Sankar Chikkam is seeking a challenging career in engineering and quality with 19 years of experience in transmission and distribution. He currently works as the Manager of Supplier Quality at ALSTOM T&D India Limited, where he performs supplier assessments, validates products, manages non-conformities, and monitors key performance indicators. Previously, he held roles in design and development at AREVA T&D India Limited and LAMCO Industries Private Limited, where he designed and developed surge arresters up to 400kV.
This document contains the resume of V.B. Engels summarizing his work experience, education, skills, and personal details. He has over 7 years of work experience in quality control and engineering roles at Isuzu Motors India, BMW India, and AMREP. He holds a Diploma in Mechanical Engineering and Bachelor of Engineering Technology. His skills include AutoCAD, CATIA V5, UNIGRAPHICS NX, and he has received internal auditor and problem solving training certifications.
This curriculum vitae summarizes the qualifications and experience of Gaurav Kumar Sambariya. He has 5 years of experience in supplier quality assurance in the automotive industry. Currently, he works as a Quality Engineer at Hella India Lighting Ltd, where he is responsible for inspection, auditing, issue resolution and process improvement. Previously he worked for 4 years at Subros Ltd in new product development, inspection, PPAP preparation and resolving defects. He holds a Bachelor's degree in Mechanical Engineering and certifications in quality management systems and tools.
Prakash Kumar Yadav has over 4-5 years of experience in quality engineering roles. He currently works as an Assistant Engineer - Quality at Track Components Ltd. in Bangalore. He holds a B.E. in Mechanical Engineering and has experience in forging, machine shop quality control, internal auditing, process improvement and supplier development. His objective is to work in a growth-oriented environment where he can utilize his technical skills and contribute to organizational goals.
Rengaraj provides his curriculum vitae, including his contact information, career objective, academic qualifications, software proficiencies, areas of interest, and projects. He has over 3 years of experience in automotive industries working in quality engineering roles, focusing on reducing rejection rates and solving issues. Currently he works as an Inprocess & Supplier Quality Engineer at Kwangjin Auto System India, where he is responsible for quality documentation, audits, performance monitoring, and more.
Muhammad Shahbaz is a mechanical engineer with over 4 years of experience in the upstream oil and gas industry. He has worked as a mechanical engineer for Pipelink Construction Pvt. Limited since 2014 and as a QC engineer for Marathon Construction Company from 2012 to 2014. His responsibilities have included supervising piping and pipeline fabrication and installation, ensuring safety compliance, and documenting and handing over projects to clients.
This document provides a summary of Fernando Bastida's contact information, education, qualifications, and professional experience in quality engineering and customer satisfaction roles spanning over 25 years. He has a degree in electronic engineering and extensive training in quality systems including APQP, statistical techniques, six sigma, and error proofing. His experience includes managing quality departments and responding to customer complaints at automotive suppliers in Mexico.
Adnan Nazim has over 20 years of experience in quality control and production management roles for various engineering companies. His experience includes managing quality functions, monitoring production processes, enhancing supplier quality, and investigating and resolving complaints. He holds a Bachelor's degree in Mechanical Engineering and has received professional training in CNC measurement and quality systems.
This document provides a summary of a mechanical engineer's qualifications. The engineer has 3 years of experience in new product development, vendor development, and quality assurance for sheet metal components. Currently working as an executive managing programs and vendor development, responsibilities include commercial activities, quality planning, engineering change management, and handling major projects for automotive companies. The engineer is seeking a new role where skills in program management, product development, issue resolution, and supplier management can be further applied for organizational benefit.
Jose J. Salinas is seeking a quality role where safety and quality are priorities. He has over 25 years of experience in quality engineering and management roles in various manufacturing industries including automotive, HVAC, electronics, and transformers. Salinas has extensive experience implementing quality systems and tools including ISO9001, TS16949, APQP, SPC, DOE, MSA, and 8D. He is proficient in Microsoft Office, Minitab, and various measurement tools.
Varsha Arora is a 23-year-old production engineer with 4 years of experience in the automotive industry. She currently works as a junior engineer at Yazaki India Ltd, a leading manufacturer of wiring harnesses. In her role, she is responsible for managing production targets, quality control, process improvement initiatives, and employee training. Varsha holds a diploma in electrical engineering and has received extensive training in Lean Manufacturing techniques including 5S, Kaizen, and line balancing. She has a proven track record of improving productivity, reducing costs, and ensuring compliance with ISO/TS 16949 standards.
This resume is for Prathik P, seeking a position in quality control/assurance in the automotive industry. He has over 5 years of experience as a QA Engineer at NASH Industries, an automotive components manufacturer. His technical skills include experience with quality control tools like SPC, control plans, process flow charts and PPAP. He is proficient in various measurement instruments and has undergone training in topics like leadership, MSA, and quality documentation. As a QA Engineer, his responsibilities included defect analysis, inspection support, process conformance, and resolving quality issues with suppliers.
Joseph Sam is seeking a position that allows him to learn, contribute and enjoy his work. He has a BE in Mechanical Engineering from The Kavery engineering college and postgraduate qualifications in Process Piping Design & Engineering. He has over 3 years of experience as a QA/QC Engineer, where his responsibilities included material inspection, welding inspection, NDT coordination and reporting, and ensuring compliance with international codes and standards. He is proficient in MS Office, AutoCAD and knowledgeable about welding and fabrication standards like ASME SEC-IX.
Kurniawan, Dicky, Trisakti University, July 2009, “ The effect of preventive maintenance implementation and availability, performance & quality values to overall equipment effectiveness in manufacturing process of production line (Case Study : PT. Astra Honda Motor).”
Thesis narulita, riri suci juli 2011-trisakti university jakartaTrisakti University
NALURITA, RIRI SUCI, Trisakti University, Juli 2011 “ Enhancement Productivity Product With The Implementation Of The Value Stream Mapping (Case Study On PT. Multistrada Arah Sarana Tbk)”.
Karthikeyan is seeking a challenging career to enhance his skills and explore growth opportunities. He currently works as an Engineer in Supplier Quality Assurance at Freins Engineering Ltd, which manufactures automotive components. He has over 5 years of experience in supplier evaluation, quality auditing, problem solving, and process improvement. He aims to reduce defects and drive efficiency through tools like Six Sigma, Kaizen, and 8D processes. Karthikeyan holds a B.E. in Mechanical Engineering and is trained in quality management systems and automotive standards.
This document provides a curriculum vitae for Arun Venkatachalam, an Indian citizen with experience in supplier quality assurance roles. It summarizes his educational qualifications including a B.E. in mechanical engineering and diploma in mechanical engineering. It also outlines his professional experience overseeing quality at automotive parts suppliers and conducting audits, training, and ensuring compliance with standards. His objective is to use creative and pragmatic approaches to achieve excellence through hard work and efficient management methods.
Deven Rana is seeking a challenging position where he can enhance his skills. He has 11 years of experience in corrosion, paint, quality, and inspection. Currently, he is the Assistant Manager of Corrosion Control at Windworld India, where he conducts audits, implements quality assurance plans with vendors, performs inspections, and trains technicians. He has a diploma in mechanical engineering and is proficient in corrosion principles, quality standards, and presenting.
This document provides a summary of a candidate's skills profile. The candidate has over 7 years of experience in project execution, process improvement, quality control, and customer satisfaction work. Currently working as a Process Quality Engineer, responsibilities include quality assurance, continuous improvement initiatives, customer audits and complaint resolution, and managing a team of 28. Previous experience includes similar quality assurance roles at Tata Motors, where achievements included significantly reducing dealer complaints and warranty costs through defect identification and elimination.
The document discusses strategies for supplier quality improvement, including:
1) Selecting suppliers through evaluations of their capabilities and quality systems, using surveys and on-site audits.
2) Qualifying new suppliers and parts through a defined process including quotes, testing, approvals, and production trials.
3) Managing existing suppliers by categorizing them in a cost-impact matrix to focus quality assurance activities based on business importance.
Sri Rama Sankar Chikkam is seeking a challenging career in engineering and quality with 19 years of experience in transmission and distribution. He currently works as the Manager of Supplier Quality at ALSTOM T&D India Limited, where he performs supplier assessments, validates products, manages non-conformities, and monitors key performance indicators. Previously, he held roles in design and development at AREVA T&D India Limited and LAMCO Industries Private Limited, where he designed and developed surge arresters up to 400kV.
This document contains the resume of V.B. Engels summarizing his work experience, education, skills, and personal details. He has over 7 years of work experience in quality control and engineering roles at Isuzu Motors India, BMW India, and AMREP. He holds a Diploma in Mechanical Engineering and Bachelor of Engineering Technology. His skills include AutoCAD, CATIA V5, UNIGRAPHICS NX, and he has received internal auditor and problem solving training certifications.
This curriculum vitae summarizes the qualifications and experience of Gaurav Kumar Sambariya. He has 5 years of experience in supplier quality assurance in the automotive industry. Currently, he works as a Quality Engineer at Hella India Lighting Ltd, where he is responsible for inspection, auditing, issue resolution and process improvement. Previously he worked for 4 years at Subros Ltd in new product development, inspection, PPAP preparation and resolving defects. He holds a Bachelor's degree in Mechanical Engineering and certifications in quality management systems and tools.
Prakash Kumar Yadav has over 4-5 years of experience in quality engineering roles. He currently works as an Assistant Engineer - Quality at Track Components Ltd. in Bangalore. He holds a B.E. in Mechanical Engineering and has experience in forging, machine shop quality control, internal auditing, process improvement and supplier development. His objective is to work in a growth-oriented environment where he can utilize his technical skills and contribute to organizational goals.
Rengaraj provides his curriculum vitae, including his contact information, career objective, academic qualifications, software proficiencies, areas of interest, and projects. He has over 3 years of experience in automotive industries working in quality engineering roles, focusing on reducing rejection rates and solving issues. Currently he works as an Inprocess & Supplier Quality Engineer at Kwangjin Auto System India, where he is responsible for quality documentation, audits, performance monitoring, and more.
Muhammad Shahbaz is a mechanical engineer with over 4 years of experience in the upstream oil and gas industry. He has worked as a mechanical engineer for Pipelink Construction Pvt. Limited since 2014 and as a QC engineer for Marathon Construction Company from 2012 to 2014. His responsibilities have included supervising piping and pipeline fabrication and installation, ensuring safety compliance, and documenting and handing over projects to clients.
This document provides a summary of Fernando Bastida's contact information, education, qualifications, and professional experience in quality engineering and customer satisfaction roles spanning over 25 years. He has a degree in electronic engineering and extensive training in quality systems including APQP, statistical techniques, six sigma, and error proofing. His experience includes managing quality departments and responding to customer complaints at automotive suppliers in Mexico.
Adnan Nazim has over 20 years of experience in quality control and production management roles for various engineering companies. His experience includes managing quality functions, monitoring production processes, enhancing supplier quality, and investigating and resolving complaints. He holds a Bachelor's degree in Mechanical Engineering and has received professional training in CNC measurement and quality systems.
This document provides a summary of a mechanical engineer's qualifications. The engineer has 3 years of experience in new product development, vendor development, and quality assurance for sheet metal components. Currently working as an executive managing programs and vendor development, responsibilities include commercial activities, quality planning, engineering change management, and handling major projects for automotive companies. The engineer is seeking a new role where skills in program management, product development, issue resolution, and supplier management can be further applied for organizational benefit.
Jose J. Salinas is seeking a quality role where safety and quality are priorities. He has over 25 years of experience in quality engineering and management roles in various manufacturing industries including automotive, HVAC, electronics, and transformers. Salinas has extensive experience implementing quality systems and tools including ISO9001, TS16949, APQP, SPC, DOE, MSA, and 8D. He is proficient in Microsoft Office, Minitab, and various measurement tools.
Varsha Arora is a 23-year-old production engineer with 4 years of experience in the automotive industry. She currently works as a junior engineer at Yazaki India Ltd, a leading manufacturer of wiring harnesses. In her role, she is responsible for managing production targets, quality control, process improvement initiatives, and employee training. Varsha holds a diploma in electrical engineering and has received extensive training in Lean Manufacturing techniques including 5S, Kaizen, and line balancing. She has a proven track record of improving productivity, reducing costs, and ensuring compliance with ISO/TS 16949 standards.
This resume is for Prathik P, seeking a position in quality control/assurance in the automotive industry. He has over 5 years of experience as a QA Engineer at NASH Industries, an automotive components manufacturer. His technical skills include experience with quality control tools like SPC, control plans, process flow charts and PPAP. He is proficient in various measurement instruments and has undergone training in topics like leadership, MSA, and quality documentation. As a QA Engineer, his responsibilities included defect analysis, inspection support, process conformance, and resolving quality issues with suppliers.
Joseph Sam is seeking a position that allows him to learn, contribute and enjoy his work. He has a BE in Mechanical Engineering from The Kavery engineering college and postgraduate qualifications in Process Piping Design & Engineering. He has over 3 years of experience as a QA/QC Engineer, where his responsibilities included material inspection, welding inspection, NDT coordination and reporting, and ensuring compliance with international codes and standards. He is proficient in MS Office, AutoCAD and knowledgeable about welding and fabrication standards like ASME SEC-IX.
Kurniawan, Dicky, Trisakti University, July 2009, “ The effect of preventive maintenance implementation and availability, performance & quality values to overall equipment effectiveness in manufacturing process of production line (Case Study : PT. Astra Honda Motor).”
Thesis narulita, riri suci juli 2011-trisakti university jakartaTrisakti University
NALURITA, RIRI SUCI, Trisakti University, Juli 2011 “ Enhancement Productivity Product With The Implementation Of The Value Stream Mapping (Case Study On PT. Multistrada Arah Sarana Tbk)”.
NUGROHO, RIZKI ADITYA, Trisakti University, August 2011 “ The Effect of Fit Degree between Orientation Strategic, External Environment, and Production Technology on the Production Performance “.
Dokumen tersebut membahas mengenai peran energi nuklir dalam mendukung kedaulatan energi nasional Indonesia. Indonesia membutuhkan energi nuklir sebagai salah satu sumber energi alternatif utama untuk memenuhi kebutuhan listrik nasional sebesar 114,81 GW pada 10 tahun mendatang mengingat keterbatasan sumber daya energi fosil. Pembangunan pembangkit listrik tenaga nuklir (PLTN) dianggap sebagai pilihan terbaik diband
A Guide to SlideShare Analytics - Excerpts from Hubspot's Step by Step Guide ...SlideShare
This document provides a summary of the analytics available through SlideShare for monitoring the performance of presentations. It outlines the key metrics that can be viewed such as total views, actions, and traffic sources over different time periods. The analytics help users identify topics and presentation styles that resonate best with audiences based on view and engagement numbers. They also allow users to calculate important metrics like view-to-contact conversion rates. Regular review of the analytics insights helps users improve future presentations and marketing strategies.
Each month, join us as we highlight and discuss hot topics ranging from the future of higher education to wearable technology, best productivity hacks and secrets to hiring top talent. Upload your SlideShares, and share your expertise with the world!
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SlideShare is a global platform for sharing presentations, infographics, videos and documents. It has over 18 million pieces of professional content uploaded by experts like Eric Schmidt and Guy Kawasaki. The document provides tips for setting up an account on SlideShare, uploading content, optimizing it for searchability, and sharing it on social media to build an audience and reputation as a subject matter expert.
V. Anand has over 5 years of experience in automobile after sales service. He has expertise in fault diagnosis, engine and transmission overhauling, warranty claims processing, and customer service. He currently works as a senior service engineer at JM Frictech India Ltd where he is responsible for customer satisfaction, complaint resolution, warranty audits, and service processes. Previously he has worked as a service engineer and executive handling technical complaints, repairs, training, and customer relationships. He has a diploma and bachelor's degree in mechanical engineering.
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IOP Conference Series: Materials Science and Engineering
PAPER • OPEN ACCESS
Improvement of the customer satisfaction through
Quality Assurance Matrix and QC-Story methods:
A case study from automotive industry
To cite this article: G M Sicoe et al 2017 IOP Conf. Ser.: Mater. Sci. Eng. 252 012045
View the article online for updates and enhancements.
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IOP Conf. Series: Materials Science and Engineering 252 (2017) 012045 doi:10.1088/1757-899X/252/1/012045
Improvement of the customer satisfaction through Quality
Assurance Matrix and QC-Story methods: A case study from
automotive industry
G M Sicoe1, N Belu1, N Rachieru1 and E V Nicolae2
1Department of Manufacturing and Industrial Management, Faculty of Mechanics and
Technology, University of Piteşti, 110040 Pitesti, Targu din Vale Street, no. 1, Argeş,
Romania
2Automotive and Transport Department, Faculty of Mechanics and Technology,
University of Piteşti 110040 Pitesti, Targu din Vale Street, no. 1, Argeş, Romania
Abstract. Presently, in the automotive industry, the tendency is to adapt permanently to the
changes and introduce the market tendency in the new products that leads of the customer
satisfaction. Many quality techniques were adopted in this field to continuous improvement of
product and process quality and advantages were also gained. The present paper has focused on
possibilities that offers the use of Quality Assurance Matrix (QAM) and Quality Control Story
(QC Story) to provide largest protection against nonconformities in the production process,
throughout a case study in the automotive industry. Ther ...
This document provides a professional profile for a Mechanical Engineer with over 13 years of experience in customer relationship management, product development, quality assurance, and capability building for consumer durable industries. Some of their key accomplishments include improving customer satisfaction scores, reducing service costs, successfully deploying new products and service programs, and spearheading innovative projects. They are seeking new opportunities and have extensive experience managing customer service, quality control, training programs, and new product launches.
Ajay Khiratkar is a quality management professional with over 17 years of experience in industries like automotive and manufacturing, currently working as Senior Manager of Quality Assurance at Memory Electronics Pvt. Ltd. in Nashik. He has extensive expertise in quality control, production operations, process optimization, and implementing quality management systems. His experience includes roles at various companies focusing on quality assurance, supplier management, customer relationship management, and quality improvement initiatives.
Braham Prakash has over 13 years of experience in areas like after-sales operations, customer relationship management, channel development, and sales. He is currently the Regional Manager of Service for Suzuki Motorcycles in Gujarat. Previously he has worked with Tata Motors and Ashok Leyland in various roles related to service, sales, network development and customer support. He aims to improve customer satisfaction and service quality through well-trained staff, effective processes, spare part availability and monitoring of work quality.
This curriculum vitae summarizes the qualifications and experience of Pradeep Kulkarni. He has over 20 years of experience in quality assurance roles, including supplier quality, customer quality, and plant quality. He holds certifications in areas like Six Sigma Green Belt and aerospace auditing. Kulkarni has worked for automotive companies like Mahindra & Mahindra and diesel engine manufacturer Wartsila India, leading quality teams and implementing quality systems. He aims to reduce defects and drive continuous improvement through tools like Six Sigma, quality audits, and corrective action plans.
This document provides a summary of the industrial training completed by Ajay Kumar at Lumax Mannoh Allied Technologies from June 15th to July 15th, 2016. It includes an introduction to APQP (Advanced Product Quality Planning), the major elements and phases of APQP, examples of process outputs like an FFMEA (Failure Mode and Effects Analysis). It also summarizes key failure modes, effects, potential causes and controls as part of the FFMEA process for improving product quality.
This document is a summer training research project report completed by Jitender Pal Singh Pannu for their Post Graduate Diploma in Management. The report examines customer satisfaction levels and preferences for two-wheelers. It was conducted at IMRB International under the supervision of Dr. Ekta Saxena and Pankaj Chaudhary. The report includes an introduction to the topic, profiles of IMRB International and the two-wheeler industry, research objectives and methodology, data analysis and interpretation, and conclusions and recommendations.
This document provides an overview of a research project conducted by Abhishek Pandit to fulfill the requirements for a Master of Business Administration degree. The research project examines service quality at Dada Motors in Ludhiana using the SERVQUAL scale. The document includes an introduction outlining the research topic and objectives, a literature review on key concepts like service quality and the SERVQUAL scale, and an outline of the research methodology and findings. The research aims to assess which service quality dimensions are most important to customers of an automotive service center and to evaluate the service delivered based on customer perspectives.
This document provides an overview of Praneeth Anantapalli's background and experience. It includes details of his educational qualifications, professional certifications, roles and responsibilities in various projects at different companies over 7 years related to manufacturing engineering, process development, project management, new product development and advanced welding technologies. It also lists his skills, vision, mission, hobbies and beliefs.
Definition of TQM, Dimensions of Quality and Quality Planning Dr.Raja R
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Karthik is seeking a challenging engineering position offering career growth. He has over 5 years of experience in quality assurance roles. His experience includes supporting process implementation, auditing work products, identifying process improvements, and ensuring metrics-based project management at Tech Mahindra. Previously at Suzlon Energy, he led quality improvement projects, performed root cause analysis, and ensured legal compliance certification. Karthik holds a Bachelor's degree in Mechanical Engineering.
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Thesis legowo dwi kartiko, kresno september 2010-1
1. ABSTRACT
LEGOWO DWI KARTIKO, KRESNO, Trisakti Uiversity, September 2010,” Application of QFD and
Serqual approach in improving the service quality of Ram Type Blow Out Preventer repairs by
PT. Bernamas Multilaksana Cipta “.
Major Advisor : Prof. Dr. Syamsir Abduh
The background of this research was one of the product of PT Bernamas Multilaksana Cipta is
the repair services of Ram Type Blow Out Preventer, the properness of the Blow Out Preventer
use in drilling rig is regulated by SILO license from Directorate General of Oil & Gas Republic of
Indonesia.
The objective of this research is to identify services attributes in repairing Ram Type Blow Out
Preventer and to measure level of satisfaction & importance of PT Bernamas Multilaksana Cipta
customers in the repair of Type Blow Out Preventer. Thus, by application of Quality Function
Deployment this research interprets voice of customers and technical characteristic to produce
service quality enhancement strategy.
The design of this research applies to assist management of PT Bernamas Multilaksana Cipta in
regards to enhancing the service quality of Blow Out Preventer repairs. It is identified by this
research according to the five dimensions of sev Qual there were problem or gap presented such
as; quality after repair in which includes hydraulic chamber, seal test, well bore test and shell
test per specification API 16A. The said problems can cause disappointment on customers point
thus, made assumption that company cannot perform the repair as expected.
Data analysis used in this research was SevQual method and Quality Function Deployment to
develop and plan service quality improvement that emphasizes on customer satisfaction.
Quality Function Deployment process begins with identification of customer needs in which
produced the technical characteristics. The satisfaction and importance matrix is used to
distinguish the what is the customer needs in regards to the five dimensions of ServQual.
The result of this research identified three main attributes customers needs in which urgently
needed quality performance improvement and 22 technical characteristic which are prioritized
in regards to the three main attributes of customer needs. Relative importance level indicates
9,36 % to attribute technical characteristic; that is improvement on supervision, training and
evaluation to personnel of repair department. Thus, becomes priority technical characteristic in
improving the customer service to all attribute customer needs followed by recalibration of
existing measuring equipment continually and 3rd party inspector appointed with certification
ISO % IADC in regards to test procedure Spec. 16A.
23