This document provides a summary of a candidate's skills profile. The candidate has over 7 years of experience in project execution, process improvement, quality control, and customer satisfaction work. Currently working as a Process Quality Engineer, responsibilities include quality assurance, continuous improvement initiatives, customer audits and complaint resolution, and managing a team of 28. Previous experience includes similar quality assurance roles at Tata Motors, where achievements included significantly reducing dealer complaints and warranty costs through defect identification and elimination.

1. Key Skills Profile Summary
Project Execution
Process Improvement
Stakeholder Management
Quality Control
Liaison & Coordination
Root Cause Analysis
Documentation
Shift Management
Team Building & Leadership
Result-oriented Professional with 7 years of experience in Project
Execution, Continuous Improvement, Assembly Operations, and Product
audits.
Presently associated with Ashok Leyland UAE LLC,RAS AL KHAIMAH
UAE as Process Quality Engineer (Chassis Assembly & Bus body
Building)
Hands-on experience of Customer product audits, system audits and
customer complaints resolutions.
Proficient in monitoring the overall functioning of processes, identifying
improvement areas and implementing adequate measures to maximize
customer satisfaction level
Skilled in monitoring relationship with project stakeholders, keeping
stakeholders informed of progress and issues in order to manage
expectations on all project requirements and deliverables.
An enterprising leader with skills in leading personnel towards
accomplishment of common goals
Soft Skills Career Timeline
Education
2009: Diploma in Mechanical Engineering from AISSMS’s Polytechnic, Pune, Pune University with first class distinction.
AMIT SINGH
QA Engineer
Industry Preference: Automotive Location Preference: India
amit_singh07@hotmail.com +918793345287
Communicator
Innovator Thinker
Collaborator Intuitive
Team Player
Diploma in Mechanical
Engineering from Pune
University
TATA Motors,
Dharwad as junior
officer
Ashok Leyland UAE
LLC, RAK as Quality
Engineer
2009
2009-2015
2015-till date

2. Work Experience
Since Dec’15 with Ashok Leyland UAE LLC, Ras AL Khaimah Emirates
Quality Engineer (Chassis Assembly & Bus body Building)
Role:
 Responsible for overall SQDCME, 5S and effectively handling of team size of 28 for ensuring all process and protocols
are followed before final clearance of vehicles.
 Preparing and Updating PFMEA and their control plan for high RPN process, WIS, History Card and Defining Quality
Acceptance standards
 Responsible for documentation related to ISO 9000:2008 and TS 16949.
 Creating pool of continuous improvement (KAIZENS and POKA-YOKE) ideas generation and ensuring their
implementation.
 Conducting Product audits like CPA (Customer Product audits), 0 MIS (Zero month in service) and 3 MIS audits.
 Analyzing high severity and high occurring defect of line gates and product audit using QC tools and ensuring their
final closure by suggesting CAPA and submitting 8D’s for the same.
 Leading red table (rejection) meeting and ensuring preventive actions to reduce the rejections.
 Effectively handling customer and dealer complaints by immediate escalation to respective departments and following
up for its resolution.
 CFT member for new project introduction of Ashok Leyland latest School bus and semi luxury buses on assembly line
 Monitoring Ageing of vehicles in Supply float and ensuring their timely maintenance.
 Updating vehicle status, aggregate details, rejection booking and generating scrap notes in SAP(PP and QM modules)
Highlights:
 Handled defects effectively and in timely manner leading warranty cost reduction from 110 USD/ bus to 68USD/bus
and customer complaints and thus improved customer satisfaction
 Implemented process enhancement initiatives through measures such as complexity matrix display that resulted in
easy identification of customer requirement in different variants, better understanding and confidence in team
members and thus leading to reduction in lead time of delivery.
 Played a key role in leading red table (rejection) meeting and making sure preventive actions like introduction of
cutting and drilling templates for ABS panel to reduce the rejections on assembly line by optimum use of sheets.
Aug’09 to Dec’15 with TATA Motors, Pune
Last designated as Junior officer
Growth Path:
Aug’09 to Aug’10: Diploma Apprentice Trainee in QA Department on Safari TCF Assembly Shop
Sep’10 to Oct’12: Senior Associate on UV project of Safari and Safari Storme in Central Quality on TCF Assembly shop
Oct’12 to till date: Junior Officer on commercial vehicle TATA ACE ZIP TCF assembly shop and LCV assembly line which is
TATA Motors latest green field project established at Dharwad
Role:
As Junior Officer
 Managed TATA PDI care activities for vehicles available in supply, float and were ready to dispatch to make sure
defect delivery of vehicles to dealers
 Instituted:
o Analysis of Supply float ageing of the vehicles and made sure re-audits of the vehicle of more aged vehicles
o Job card analysis and interaction with dealer for open field job cards
o Root cause analysis of Dealer top complaints which reduces Dealer PDI DPV score reduction
 Administered Warranty Corrective Actions and Continuous Improvement projects in coordination with CFT teams
 Liaised with Quality gates and PDI inspectors for daily observed issue escalation and suggested CAPA for the same
 Monitored preparation of quality standards and developed inspection procedure for Tata Ace ZIP vehicle
As Senior Associate:
 Liaised with NPI (New Production Introduction) for introduction of Safari Strome on Tata Safari assembly line.
 Actively participated in: Conducting and coordinating SQA activities like incoming inspection, preparing Control plan
by identifying DOL and non-DOL components, suggesting CAPA for parts issues.
 Co-ordinate with vendor development team for developing new/alternate sources which included activities like

3. conducting and scheduling PPAP’s, preparing visit plans with process quality teams, ensuring proper part quality
validations as per design and homologation requirements.
 Monitoring and conducting Vendor audits for Vendor Ratings, PPPM scores.

As Diploma Apprentice Trainee
 Inspected Chassis assembly line and cab drop stage
 Supervised immediate escalation of issues to line and bay owners for quick issue resolution and smooth production flow
 Conducted:
o Process and torque audits on chassis and cab assembly line
o SPC audits of critical process
o MSA audits of instruments used and ensuring calibration of the same as per calibration plan
 Prepared complexity matrix for various variants of TATA SAFARI like LX, EX, GX, VX & LHD
Highlights:
 Played a key role in controlling dealer PDI complaints from 1.28 DPV (FY 2013-14) to 0.1 DPV (FY 2014-15) for plant
 Track record of improving warranty IPTV of plant by 75% and reduced EPV by 53% by identifying major defects in
plant itself and eliminating them
IT Skills
 MS office
 AutoCAD
 SAP (QM, PP Modules)
 PLM
 Internet Applications
Tool and Equipment’s handled
 Digital and dial type torque wrenches.
 DFT and Gloss meter
 Contact and Non-contact type thermometers
 DIN cups for viscosity,
 Vernier Caliper, micrometer, height gauges
 RBT (roller brake testing equipment’s)
 ABS diagnosis tools (For ABS diagnosis and troubleshooting)
 EDC scan Tools (For engine electricals diagnosis and troubleshooting)
 Digital pulley alignment tools
 Digital belt tension tools
 Durometers (Shore hardness tools)
 Wheel alignment test beds.
Personal Details
Date of Birth: 7th June, 1990
Address: Sr. No. 284/4 Porwal Road, Near Swapan Sankool, Lohegoan, Pune 47, Maharashtra, India
Languages Known: Hindi, English and Marathi