"If I hear one more 'we need to be more like Google' I might scream!" Typically, this means people want more creativity and innovation. But in a world where stakeholders are talking solutions and requirements, how do you get them to reframe their thinking to focus on problems and opportunities? How can creative thinking help people manage change and uncertainty? Championing the need for creativity – even in the most unlikely of places – this talk will give insight into the power that can be found in looking at things just a little bit differently.
Creativity and Innovation by Kristine Karlsen (Researcher and City University Centre for HCID). The Centre for Creativity
is a new addition to City University London, set up to coordinate and promote research in the area of creativity and innovation in any and all professions and disciplines. From September 2010 we will be running a Masters in Innovation, Creativity and Leadership, known as MICL. For more information: http://creativity.city.ac.uk/
Hard work & Low cost do not help by themselves any more. Intellectual arbitrage is here to stay. Innovation is the way to stay ahead of the pack. Be the game changer. Let our C3 methodology (part of triniti Innovation Framework) help you break out of idea scarcity and convert your ideas into profitable, implementable solutions.
Creativity and Innovation by Kristine Karlsen (Researcher and City University Centre for HCID). The Centre for Creativity
is a new addition to City University London, set up to coordinate and promote research in the area of creativity and innovation in any and all professions and disciplines. From September 2010 we will be running a Masters in Innovation, Creativity and Leadership, known as MICL. For more information: http://creativity.city.ac.uk/
Hard work & Low cost do not help by themselves any more. Intellectual arbitrage is here to stay. Innovation is the way to stay ahead of the pack. Be the game changer. Let our C3 methodology (part of triniti Innovation Framework) help you break out of idea scarcity and convert your ideas into profitable, implementable solutions.
This talk was delivered on 15th September (Engineers Day) at BML Munjal University. It covers differences between invention, innovation, entrepreneurship, and startup. It discussed innovation landscape, types of innovation, and three important types of innovation in today's world. Innovator's method and innovators skills are also provided.
In Entrepreneurship section, who are entrepreneurs, types of entrepreneurs, entrepreneurial mindset and effectual thinking are discussed. Future of organization is discussed briefly along with why its necessary to learn entrepreneurship. Idea to launch (#flow_with_ramesh), why startup fails (#flow_with_ramesh), are you a startup kid? (#flow_with_ramesh) And challenges of entrepreneurship are discussed. In the end, what three interesting things you can do from learning, mentors, and work is discussed. Lastly, I describe my experiences with innovation and entrepreneurship is discussed.
Centre for Entrepreneurship (C4E) of the University of Cyprus and Berklee Institute for Creative Entrepreneurship (ICE) present the:
Why are some designs better than others, and what can you do about it? (The workshop)
If you've ever described a poster as heavy, a website as dense, an app as clumsy or an object as whimsical, you probably already know the answer. Recent psychology research is showing that experiential metaphors are key emotional drivers that impact our perception of the world. Applying these findings to design confirms what designers have learned throughout their careers—good design is subconscious first and rational second. Michael will share stories from this research and the IDEO portfolio then share tools to help you be more consciously subconscious.
Unleashing the power of creativity and innovation - Andreas HägglundAgile Tour Beirut
When used correctly Agile will help organizations to unleash the creative and innovative powers of its employees. This talk will go to the roots of Agile to show how it fosters innovation and directs it towards the benefit of the organization, as well as take a look at what innovation really is and what's usually blocking it, giving Agile adopters the tools they need to become more creative
This talk was delivered on 15th September (Engineers Day) at BML Munjal University. It covers differences between invention, innovation, entrepreneurship, and startup. It discussed innovation landscape, types of innovation, and three important types of innovation in today's world. Innovator's method and innovators skills are also provided.
In Entrepreneurship section, who are entrepreneurs, types of entrepreneurs, entrepreneurial mindset and effectual thinking are discussed. Future of organization is discussed briefly along with why its necessary to learn entrepreneurship. Idea to launch (#flow_with_ramesh), why startup fails (#flow_with_ramesh), are you a startup kid? (#flow_with_ramesh) And challenges of entrepreneurship are discussed. In the end, what three interesting things you can do from learning, mentors, and work is discussed. Lastly, I describe my experiences with innovation and entrepreneurship is discussed.
Centre for Entrepreneurship (C4E) of the University of Cyprus and Berklee Institute for Creative Entrepreneurship (ICE) present the:
Why are some designs better than others, and what can you do about it? (The workshop)
If you've ever described a poster as heavy, a website as dense, an app as clumsy or an object as whimsical, you probably already know the answer. Recent psychology research is showing that experiential metaphors are key emotional drivers that impact our perception of the world. Applying these findings to design confirms what designers have learned throughout their careers—good design is subconscious first and rational second. Michael will share stories from this research and the IDEO portfolio then share tools to help you be more consciously subconscious.
Unleashing the power of creativity and innovation - Andreas HägglundAgile Tour Beirut
When used correctly Agile will help organizations to unleash the creative and innovative powers of its employees. This talk will go to the roots of Agile to show how it fosters innovation and directs it towards the benefit of the organization, as well as take a look at what innovation really is and what's usually blocking it, giving Agile adopters the tools they need to become more creative
Good To Great Business Process Change That WorksJeffrey Barnes
Most companies want to go from good to great, which may be why a new Gartner survey reports that BPI is the top priority for IT Executives in 2009. Each of these initiatives will require investment in organizational change. Gartner, as well as other business analysts, also reports that for the past 20 years, 85% of all change initiatives fail to yield a return on investment. These odds are simply no longer tolerable. Learn how the revolutionary new "Science of Change" is helping IT executives beat these odds by making strategic changes happen reliably -- on time and on budget. It concludes with five secrets from science that you can use to change your organization on-demand in 2009.
In this presentation, Dave discusses how taxonomy and metadata projects can benefit by referencing user experience. He also offers up 5 guiding principles for ensuring success for taxonomy projects.
Presented at FITC Toronto 2016
See details at www.fitc.ca
AngularJS was originally created in 2009 as an end-to-end solution for web designers wanting to build simple web apps. Over the last 6 years it has evolved into a component based MVC framework targeted at JavaScript developers. To maintain backward compatibility, Angular has had to hold onto many deprecated concepts. This has caused some of Angular’s APIs to be complex and easy to misuse. Angular 2 is a complete rewrite of Angular 1 which eliminates the outdated concepts and takes full advantage of modern web standards like ES6, TypeScript, and Web Components.
In this session you’ll learn which Angular 1 features to avoid and how to write an Angular 1 app that will be easy to migrate into Angular 2. We’ll go through the process of refactoring an Angular 1 app to prep it for migration. Then Rob will demonstrate how to incrementally migrate to Angular 2. You’ll come away from this session with a better understanding of what Angular 2 has to offer and how to start taking advantage of it.
Objective
To make the migration from Angular 1 to Angular 2 as painless as possible
Target Audience
Anyone using Angular 1 or interested in learning Angular 2.
Assumed Audience Knowledge
Some experience with JavaScript and Angular 1
Five Things Audience Members Will Learn
How to write an Angular 1 app that will be easy to migrate
Using TypeScript, ES6 modules, and the component router with Angular 1
The benefits of Angular 2
How to run Angular 1 and 2 in the same app
How to migrate an Angular 1 app to Angular 2
Migrating Traditional Apps from On-Premises to the Hybrid CloudRackspace
Re-architecting legacy apps for the public cloud is very resource intensive. However, migrating apps to a hosted hybrid cloud that’s composed of bare-metal servers, VMware® virtualization, EMC® storage and public cloud offers cloud-bursting benefits, but with less risk and cost. Check out our presentation and learn the five-step path to hybrid cloud.
This presentation talks about What is Migration, What are the indicators that tell you that you need migration, the pressing reason for migration, how do you plan and execute your migration.
4 great public speaking tips effective presentation skills trainingAkash Karia
4 great public speaking tips effective presentation skills training
http://www.CommunicationSkillsTips.com
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Akash Karia is a professional speaker who has trained thousands of people worldwide, from bankers in Hong Kong to yoga teachers in Thailand to senior executives in Dubai. He is an award-winning trainer who has been ranked as one of the Top 10 Speakers in Asia-Pacific. He is currently the Chief Commercial Officer of a multi-million dollar company in Tanzania, in which capacity he heads the sales, relations and marketing departments of the organization.
Akash writes books on public speaking and success, sharing proven tools and techniques for the price of a cup of coffee. What separates him from other authors is that his books are based on hundreds of hours of intensive scientific research. All these tools are delivered in a simple, easy-to-read, step-by-step format that you can implement immediately.
http://www.CommunicationSkillsTips.com
ould you benefit from having a world-class public speaking and presentation skills coach in your corner?
How would your career improve if you could learn how to speak powerfully and persuasively?
What would it be worth to you if you could learn the techniques to win key decision makers over to your way of thinking?
Akash Karia is a professional speaker who has taught presentation skills to thousands of people worldwide, from bankers in Hong Kong to yoga teachers in Thailand to senior executives in Dubai. He is an award-winner trainer, author of “Speak Like a Winner” and been ranked as one of the Top 10 Speakers in Asia-Pacific.
If you have an important presentation or speech coming up, or if you want to dramatically transform your presentation skills and become a powerfully persuasive speaker, then this is an investment that will pay off big dividends.
Fees start at $47 per hour
If you would like to have a professional coach help you become a powerfully persuasive speaker, the first step is to contact Akash via akash@AkashKaria.com with the Subject Line: Skype Coaching. Feel free to add him on Skype (Akash.Speaker).
http://www.CommunicationSkillsTips.com
The 7 Highly Effective Habits Foundational PrinciplesYang Ao Wei 楊翱維
The Foundational Principles behind the 7 Highly Effective Habits.
A good idea to start with this before one jumps straight into the 7 Highly Effective Habits.
Build a Culture to Encourage Learning, Creativity and CollaborationBizLibrary
Eve Ash will lead you on a simple path to explore the 10 foundational steps to ensure your people love learning, collaborate productively and develop their potential to be creative and innovate. These steps will help you create a learning culture within your organization that allows continual growth and development of your biggest asset: your people.
When your people adopt a growth mindset, there's no limit to the benefits that will positively impact your business.
In this webinar, you'll learn to:
Uncover inner career passion
Switch on personal power
Connect to discovery delight
Find the respect torch
Discuss an idea every day
Develop collaboration strategies
Encourage problem solving
Celebrate shortcuts
Reward creative ideas
Laugh and learn from challenges
This is my presentation from this year's Social Media Geek here in Glasgow.
Equator were the lead city sponsors and as well as covering innovation in the social media sphere, we wanted to talk about how we plan to use these tools to improve the experience of the next generation of talent in our sector and beyond.
The digital and creative sectors really suffer from a lack of job-ready graduates. It’s time that we employ our skills to fix this problem.
I believe we can transform education to create better graduates with more opportunities and a healthier landscape for business growth.
For graduates, professionals and businesses, building a strong reputation or brand in the digital social sphere is now an important ingredient for success.
This reputation is no longer simply based on the work you do, it’s about the good you do too.
I'm proposing social utilities that help both individuals and businesses build their reputation through digital mentoring.
Pretty soon, the credentials you earn earn by sharing your knowledge with graduates or buddying with key people in the industry will be vital to getting your next job or promotion.
Please contribute to this discussion by connecting with me on twitter @jamesjefferson or by using #socialmediageek
Enjoy!
Notes on Inspired: How to Create Products Customers Love by Marty CaganIvan Nashara
I made this note and presentation for the executives in my company. We discuss how the product organization should be evolving and how we can create a strong innovative company.
Inspired is one of the best books to introduce you to product management. And it's also a strong one that can be easily read and understood by the business and non-product people in the company.
Innovation is Everyone´s Responsibility and Why Innovation MattersStefan Lindegaard
Innovation is Everyone´s Responsibility and Why Innovation Matters
Here you get my slides from a recent presentation in Turkey where I was asked to provide perspectives on innovation through two important questions / lenses:
Why innovation matters? My key message is that innovation matters if your company wants to stay relevant – and survive. It is that simple. Just consider this piece of information:
At the current churn rate, 75% of the S&P 500 firms in 2011 will be replaced by new firms entering the S&P500 in 2027. There is so much change and it is happening so fast. Innovation can mean many things, but it is a general understanding that it helps you fight irrelevance and helps you drive change rather than becoming a victim of it.
Innovation is everyone´s responsibility. I work with innovation on three levels; incremental, radical and “in between”. The latter is often the most relevant because it can really change things and have a strong impact while companies have a good chance of succeeding with this with the right setup, processes and people. Radical or disruptive innovation is highly desirable, but it is also very difficult to achieve. It requires a lot of luck as well as the right framework and conditions for this luck to happen. Very few organizations succeeds here.
While everyone in an organization should contribute to incremental innovation, I don´t think everyone should work with radical or “in between” innovation – at the same time that is. Most people just have to focus on the getting their daily jobs done. However, every employee should be given an opportunity to contribute to radical and “in between” innovation through corporate programs that could be based on the concept of intrapreneurship, incubators, accelerators or something similar.
When it comes to getting people to understand that everyone actually can contribute to all three levels of innovation, I like to use the Ten Types of Innovation framework by Doblin as it is a simple and visual concept that can open the eyes of the “unusual suspects” when it comes to innovation contribution.
Well, check my slides and let me know what you think. I am of course open for discussing a session or talk near you :-)
A great look on designing startups from a designers' perspective based on the new book "Designing A Better Business" by Patrick van der Pluijm & Maarten van Lieshout.
Learn how you can make a real difference by using your professional skills. We show you how through our webinar and Practical Microfinance Course in London. Limited time early bird offer until October for both courses starting now and in Feb 2013.
Similar to The Power of Creativity and Innovation (20)
Katy Arnold - Design Maturity: How to have impactNexer Digital
When we talk of design maturity we usually mean the maturity of the organisations in which we operate.
There are a plethora of maturity models, scales, and assessments which we hope will encourage organisational leaders to create the conditions for good design practice to flourish. However, by focussing purely what we’d like others to do, we risk ignoring our role in all of this.
Drawing on her experience building and leading design communities in the UK Government, Katy explores what it really means to achieve design maturity. This talk is about how to achieve genuine co-creation and how opening ourselves up to include the perspectives of others allows us to build credibility and have greater impact.
Embedding service design: blood, sweat, tears and tantrums Nexer Digital
Cancer Research UK’s service design team is in its 5th year.
This talk is a review of how we have implanted service design thinking and doing inside one of the world's largest charities: navigating power and politics, recruiting allies and helping deliver better services, one day at a time.
Imran Hussain- Co-design by community - May 2023.pdfNexer Digital
There is a whole spectrum of co-design approaches. From adding additional touchpoints with users, through to users designing for you. Listen to how Imran led the GOV.UK Design System community in pushing co-design to its limit. What was the process? What were the results? What did the community gain from it all?
Natalie Pearce - From CX to EX: Good culture needs good designNexer Digital
Great customer experiences don’t happen by chance. They happen by design. The same goes for great company cultures. This means using human-centred research to understand your employees, their needs and how to motivate them to bring the best of themselves to work. It means putting your values into practice by turning them into measurable behaviours and reinforcing rituals, because great employee experiences begin with liveable values. It means using tried and tested design principles to create employee experiences that are just as amazing as your customer experience, through cleverly designed processes and systems that turn gaps into goals and deliver company-growing action. Want to find out what this means in practice?
In this talk Nat shares her story of going from CX to EX and how ALL designers can contribute to creating better workplaces by turning their skills internally.
Audree Fletcher - Designing in the darkNexer Digital
The achievement of big noble goals often comes down to skill in working with the warp and weft of our organisations. But do our multidisciplinary teams contain the knowledge, skills and relationships to design and manipulate the invisible matter that surrounds, enables and constrains them? In this session Audree shares ways teams can increase their strategic influence, advocate for their service, and work to secure the organisational conditions for their success.
Shabira Papain - Inclusive design: Luxury or must-have?Nexer Digital
In this session Shabira makes the case for why inclusive design is a must-have that can be achieved even in the most fast-paced organisations, and explores what we mean by inclusive design; discussing its merits/challenges and sharing practical ways you can embed inclusion thinking into your service and product design.
James Plunkett - Digital transformation in context: You’re part of something ...Nexer Digital
Throughout history, intrepid reformers have driven profound changes in the way we govern our society. So what can we learn from this work for digital transformation today?
In this talk James shares thoughts from his writing and over a decade leading public policy and digital work, showing why - despite the hard yards - we can be optimistic about change.
Jas Kang - Design imperatives at Depatment for Education using OKRsNexer Digital
Head of Design at Department for Education Jas Kang is joined by designers Laura Leahy, Jude Web and Victor Ivan to explore the DfE's three design imperatives, and why their backlog format is as OKRs (Objectives and key results).
The team discuss how they're experimenting and maturing their profession, and aiming to deliver better outcomes for end users.
Helen Lawson - Death and other difficult words (Camp Digital 2022)Nexer Digital
Helen Lawson is a lead content designer for Co-op Digital specialising in Funeralcare, and has published a book on bereavement for children, and written a series of sympathy cards without using the word sympathy.
In this talk Helen explores the language around death, and the process and passion behind getting the words right in digital, print and in person.
Sarah Mace - The better your culture, the better your user experienceNexer Digital
Can we ever really deliver great user experiences if the culture behind the service isn't great?
In this talk, Head of Experience Design for LEEDS 2023 Sarah Mace explores the ways that organisational culture directly impacts the end user experience.
"For years now, working on designing products and services has always resulted in me supporting a shift in the team and/or organisation's broader culture and ways of working. To some, the link and necessity seems obvious, but to others it's perhaps a little more of a mystery as to why the 'digital team' are leading large scale change management programmes and in some cases designing new organisational operating models.
The practicalities associated with this link can be tricky. As designers or transformation specialists we are often brought in to 'fix a thing' or 'build something shiny', and there often isn't the awareness of the inevitable need to tackle the blockers that pop up from behind cultural walls.
In this session, I explore this link and why I believe that it's all of our jobs to support stronger, more positive cultures for the employee experience but also for our users' experiences too. We'll ponder on how we do this when it often feels out of our remit and reach. "
Kylie Havelock - Tailored advice services in the modern age (Camp Digital 2022)Nexer Digital
Head of Product at Citizens Advice Kylie Havelock talks to us about ways the organisation have scaled a tailored advice service for clients.
Kylie covers how Citizens Advice are building product capability; re-platforming underlying technology; tailoring content, and experimenting with data. This talk is for anyone looking to tailor products to people.
Sharon O'Dea and Hanna Karppi - A Human-Centred Future of Work Nexer Digital
Work is becoming more complex, a trend that only looks set to continue in the years ahead. Technology is supposed to help people to get work done, but often it has the opposite effect of adding to that complexity. To make work better and ensure tools support that more complex future we need to design and configure that technology for humans - messy humans with complex working lives.
In this talk, digital strategist Sharon O'Dea and Head of Digital Worklife Strategy at Nexer Group Hanna Karppi share ideas on preparing for the future of work by making it more human-centred. Sharon and Hanna cover the need for insight into employees' needs, the importance of digital employee experience and how digital can help rather than hinder the employees of the future.
Rachel Coldicutt - We are all technologists now!Nexer Digital
Rachel Coldicutt is an expert on the social impact of new and emerging technologies, recognised as one of 50 Most Influential People in UK Technology and awarded an OBE for services to the digital society.
In her talk 'We are all technologists now!', Rachel challenges the audience to think about how we can consider our current technologies, and reimagine their uses to benefit society and the planet.
Gerry McGovern - Earth Experience Design (Camp Digital 2022)Nexer Digital
Gerry McGovern is the author of World Wide Waste, and an expert on sustainability and digital.
In his keynote 'Earth experience design' Gerry talks about digital as a world of short-term thinking focused on selling superficial wants, and killing our planet.
"We need wisdom, truth, ethics and an understanding of worth that measures the impacts of our designs at an ecosystem level. We must become champions of maintenance and reuse, rather than this constant, relentless and planetary destructive cool newness and innovation cults. We can design great things with so much less of the earth’s energy. We can be part of highly efficient organizations while using so much less data. Let us not go down in history as Generation Waste, the designers whose proudest moment was to fashion the final nail. If we designed our way into this mess, we can design our way out of it."
Older Adults: Are We Really Designing for Our Future Selves? (BAD Conf. 2022)Nexer Digital
Advice on designing for older people often urges us to consider this audience as our future selves. In one sense, this is helpful, as it fosters empathy with older users. But in another sense, it's misleading — it hints that all of the challenges we face in designing for more senior people now are ones we will face in 20, 30, or even 40 years.
Some design considerations are persistent because they relate to limitations that tend to come upon us as our bodies age. Eyesight dims, colour vision changes, hearing declines, joints lose flexibility, and memory isn't what it used to be. We will all experience some of these changes as we grow older, although at our own pace and in unique ways. And for the foreseeable future, bodies will continue to develop age-related limitations. Older people will always face these challenges simply because they are older, and our designs will always need to accommodate them.
Unfortunately, much of what we read and hear about designing for older adults mixes ageing-body limitations with issues such as comfort with technology, willingness to scroll, or typical online activities. Perhaps people will always become more hesitant to learn new technologies as they grow older and more frustrated when technology doesn't work as they expect. But the specific design considerations will change as technology evolves.
As designers, we need to understand which challenges we will always need to accommodate and which ones will evolve. It all boils down to the difference between challenges people have because they are older — and ones they have because they are older NOW.
This talk will help you understand what advice you can rely on for the long term and what issues you should keep testing for. It will illustrate with examples, including some from my own experience of being an older person who sees some age-related physical changes and is also very comfortable with technology.
This slide deck brings up to date the presentation of the same name that I gave at UX Cambridge in 2016 (and which can be found elsewhere among Nexer's uploads).
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
Collapsing Narratives: Exploring Non-Linearity • a micro report by Rosie WellsRosie Wells
Insight: In a landscape where traditional narrative structures are giving way to fragmented and non-linear forms of storytelling, there lies immense potential for creativity and exploration.
'Collapsing Narratives: Exploring Non-Linearity' is a micro report from Rosie Wells.
Rosie Wells is an Arts & Cultural Strategist uniquely positioned at the intersection of grassroots and mainstream storytelling.
Their work is focused on developing meaningful and lasting connections that can drive social change.
Please download this presentation to enjoy the hyperlinks!
3. say hi to jimmy
As a child, he loved getting his hands dirty, using colour and his imagination. Every picture
he did, got pride of place on the fridge – He’s into Lego, but he doesn’t follow the
instructions – to the frustration of his dad. Growing up, his mum was convinced – “Our
Jimmy, he’ll do something with his art…”
4. education education education
importance of qualifications was being drummed into him – by his dad by his teachers –
and his grades weren’t top of the class in art and the he was told that maybe he just
wasn’t good enough to do it at GCSE – so he focused on the stuff that would get him those
much needed grades.
James did do well at school and went on to university, graduating with a respectable 2:1 –
the first in the family to go to uni and now a corporate grad scheme beckoned. His parents
couldn’t have been prouder – for them, the epitome of success was a 9-5 suited and
booted office job.
5. James tried his best to keep his creative flare ignited through the odd spot of amateur
photography alongside his 9-5 office job, although, by now he’s married, with 2 kids – you
know how these things go, a shift in priorities, you just keep your head down, do the day
job and get on with it, ride the wave of corporate restructures hoping that his job is safe.
But one day, fairly recently, James’s boss takes them into a meeting and announces, there’s
to be a shift in strategy and the old ways and behaviours are outdated, the company needs
to embrace innovation, creative thinking, different ways of doing things. As with any
announcement of change, there’s a feeling a trepidation across the office.
6. *I’m not creativebut I’m not creative!
- These are the people in large orgs – PM’s, your stakeholders, even maybe your boss!
- They follow the trodden path - arguably conditioned/institutionalised - used to business
as usual
- Companies need creativity – they need to change – it’s not the strongest or the fittest
who survive – but the most adaptable
- Their employees don’t like change – they don’t see creativity as anything other than an
output – PROCESS
- NO TIME – between the day job, the appraisals, the team meetings and 1:1’s – how do
they fit this in?
- We get creativity, relish a different approach, MVP’s, agile test and learn – we don’t care
we don’t have all the answers right now – we’ll work it out!
- AND IT’LL BE FUN
11. Companies are applying a haphazard approach – and are typically focused on
the output without understanding the creative process.
If you work for/with a big company – you need to understand the broader
context of the challenges they face and what they might be doing about it.
- Focused on incremental change – which is fine (fix the basics) but it’s easier
to make a profound idea reasonable than a reasonable idea profound
- Keeping up with the Joneses culture – fixation on competitor research
- Don’t follow a user centred design approach across the organisation
- Budget and time being wasted when things fail because the above not
followed – therefore it becomes harder to secure future funding
- Innovation seen as risky and won’t pay off
13. the innovation board
http://commons.wikimedia.org/wiki/File:UNSW_first_council_meeting.jpg
What we did:
- Website – colleagues submit ideas
- Ideas were ranked/scored based on HIPPO’s
- Ideas progressed to actioned if deemed good enough
Good:
- There was an outlet for ideas – we have used the online posting forum in some of our
other initiatives
- People could see others ideas and contribute via comments
- If an idea was ‘good enough’ it could get some serious exposure
Bad:
- typical large company, process orientated, hierarchical
- good vs bad, picking winners, and that’s not what this is really about… NURTURE - TEST
and LEARN
- Slowly less engagement – people don’t like being PUBLICALLY wrong
- ‘The Board’ – while you want management support to progress ideas, you don’t want it
to feel elitist and old school – doesn’t scream hot bed of creativity does it?
- MUST REMEMBER THE SUN PRINCIPLES - Suspend judgement, Understand and Nurture
– to maintain engagement.
14. customer innovation team
What we did:
- Dedicated team - – born from customer insights and marketing teams – great!
- Focused on customer innovation
Good:
- It was a dedicated team - awesome
- Time and budget allocated
- Someone championing innovation and customer centric thinking YOU'D THINK
Bad:
- Erm… well not quite.
- Still the old delivery focused habits
- Starting from POV of BUSINESS not CUSTOMER
Sadly the main reason why this failed, was due to a company restructure –
disbanded/redundancies etc.
But what does that tell us – that the company wasn’t ready/didn’t fully appreciate the
power of creativity and innovation?
15. customer cup
What we did:
- Group wide initiative – UK, Spain, France, Canada, Turkey, Poland
- Again, submit ideas / selection process BUT
- Exec level sponsorship – more kudos
Good:
- ‘Extra curricular’ – employees are given time to participate
- Teams are made up of people who might not ordinarily work together
- Real chance of ideas being actioned and delivered
Bad:
- For those not involved – it’s a bit closed doors
- Wider engagement/observation is difficult – only really impacts those involved
- It only happens every year or so – sense of occasion, but there’s a lack of continuous
presence
Although this continues, I’ve kept it in our ‘must do better section’ - It feels more like a
veneer of creativity and innovation rather than being a core cultural belief.
16. innovation spanx
What we did:
- Overt approaches – owned by a hierarchy – hadn’t gone down so well, so this time our
approach was more guerrilla-esque
- Spanx – was (like the underwear) to imply that innovation was going on – unnoticed
and would filter through the organisation via osmosis.
Good:
- First time we tried a more JFDI/worse that can happen approach – first time we didn’t
have this listed as an objective or KPI
- Small-ish team of people who were interested in this
- Trying to engage with the outside community – via @innovationspanx
Bad:
- Team not small-ish enough – over 10 of us
- Cross site – hard to get commitment from people
- People were looking for a champion, a leader to tell them what to do
Restructure number x and fell by the wayside.
There was something in this guerrilla approach – spotting opportunities and just getting
on with it – FELT DIFFERENT – UNAVIVA LIKE – RIGHT WAY TO BREED INNOVATION?
17. What we did:
- Smaller team – 4 collocated –
- About the techniques and methodologies about generating ideas – not about delivering
ideas
- Acknowledged that we would hit constraints – no one was championing this but us –
agreed a social contract
Good:
- Smaller team – collocated
- Attitude – took advantage of the company in flux – spotted opportunities - potential
- Showcasing the techniques – the process – not just the ideas
Bad:
- Still done at the side of the day job – obvious challenges
- We need to identify a delivery route for the ideas we generate – idea is worthless? –
LEAN UX
‘That’s not your role/priority; these are your objectives’ etc… But in the same breath – we
want employees with autonomy, mastery and purpose – more ‘intrapreneureal’ spirit –
and that’s what we’re doing.
Revealing the design process at the early part of the funnel - what we need to do as
design practitioners show the methods we use throughout the process - COLLABORATION
18. What we did:
- 24 hour hackathon events – submit an idea, idea is selected, IDEA LEAD (OWNER)
assemble your team and have 24 hours to build a working prototype, present to
judging panel
Good:
- On our second event – more teams, more ideas – OVER 150 ideas generated
- Different ways of working – time restraints – MVP’s / LEAN / AGILE
- Wider team engagement – voting, volunteering
- Learning the feeling of lack of fear of failure
- Osmosis effect – other teams are doing their own similar events without having been
involved in this
Bad:
- Time box is good – limits the impact on delivery and the day job – but this feels again,
the event approach feels like a veneer rather than part of the DNA.
- Delivery challenges don’t go away – how do we change, how we action these ideas?
Connection to START-UP – This approach is big in that community, the skills practiced are
akin to start-up behaviours – what can we do quickly and cheaply – to get people to
understand our idea and invest.
UX process – ideation/START with Problem/LEAN – it’s all about the MVP
19. d!srupt!ve !nnovat!onWhat we did:
- Identified the start-up community behaviours and set to replicate them
- Focused on the big DISRUPTIVE ideas – not incremental
Good:
- @AvivaInnovation – Start-up weekends – Fintech – REALLY ENGAGING WITH THE
ENTRAPRENEURIAL COMMUNITY
- Limited/no budget – WE’RE THINKING LIKE A START UP
- So far feedback’s been good – not expected that this would come from Aviva
Bad:
- Again, ‘alongside the day job’ initiative
- Focused on the output – not the process – therefore more creative veneer than core
value?
- Small group of us embracing these entrepreneurial behaviours – how long will it take
to shift the entire organisation to this mindset?? OILTANKER
Why is this important – shift MINDSET merging of big corporate and start ups –
BARCLAYS INCUBATION – UX Design not yet industrialised in big orgs – we are at the
start up end of the spectrum
21. - Work with people who don’t usually work together – PERSPECTIVE – learn about people
– spot Jimmy!
- JFDI – Attitude - if there’s a blocker – ideate on that as a problem and work around it
- Nurture ideas – understand others point of view
Design skills if practiced, breed behaviours that corporates are identifying as essential:
No fear of failure
Ownership
Autonomy, sense of mastery and purpose etc.
As UX Design practitioners, we’re best placed to assist in this transition… This is what we’re
most familiar with, right?
To summarise on the do’s and don’ts and pick up on why
these link to the UXD field:
- Start with problem or need – don’t and it’s just creative
veneer
- Use process to guide non-creative through the messy
design process – show them that it’s not just OUTPUT
- Ideation techniques
- UCD Approaches
- Lean
- Iterative design
23. what was that?
So, to recap on everything…
We’ve met Jimmy, we now might be able to understand the people we’re working with
in organisations – those we need to INFLUENCE
We understand a bit about the emerging new world that’s flummoxing the organisations
traditional way of doing things – in order to appreciate the context the driving this
change in order for us to help them with all our CREATIVE AWESOMENESS
And we’ve seen the highs and lows of a big organisations’ innovation attempts
Hopefully you can build on the things I’ve shared to help the companies you work for
and with or avoid the same mistakes we’ve made. I hope we’ve found some solidarity –
and if we haven’t well, I welcome the debate!
Finally, I hope I have shown you that there is so much we can offer – we just need to
step up and show it to those who maybe don’t know they even need it yet …
24. Not just a presentation, this is a call to arms
We need to think about what we do as a wider skill set – you are more than just a job role
and the full potential of user experience design is not being realised in large organisations.
As a professional discipline, we need to take some ownership of that and turn things
around.
We need to show the CORPORATE powers that be – who know they need to change, who
know that they need more creative thinking to drive innovation and be more relevant to
their customers – basically, to survive, That UX Designers, the creative thinkers, the
understanders of problems, design process followers – we can show non-creatives the art of
the possible.
We have the skills and attitude that’s needed for this exciting new era. Where uncertainty
rules we throw lean UX and iterative design at it – the design process is messy, but it
doesn’t need to be scary – people just need to get it. And this is where I see we come in…
So, for all the creative black sheep in large organisations, be prepared to reveal the broad
palette of your skillset and unashamedly share your creativity.
25. The call to arms…still feel like a wireframe monkey?
Because what’s our reality if we don’t? This??
Dancing to the beat of the stakeholder’s drum, handed a list of solutions not
requirements, expected to create a tool or experience just because someone else in the
market has the same thing. How many relate to that experience in a big org - FRUSTRATED
Does the internal UX and Design team have some affinity with Jimmy here? Has our
empowerment been sucked out of us leaving us feeling like this little fella?
If all you take from this session is a sense of empowerment, I’ll be a happy bunny.
Because - UX designers are more than this.
Creative stuffing knocked out of him – TRUE STORY – others??
Why should you care…
These are the people in large orgs – PM’s, your stakeholders, even maybe your boss!
Trodden path - conditioned/institutionalised - used to business as usual
Companies need creativity – they need to change – NOT THE STRONGEST/FITTEST – MOST ADAPTABLE
Their employees don’t like change – they don’t see creativity as anything other than an out put – PROCESS
NO TIME – between the day job, the appraisals, the team meetings and 1:1’s – how do they fit this in?
We get creativity, relish a different approach, MVP’s, agile test and learn – we don’t care we don’t have all the answers right now – we’ll work it out!
AND IT’LL BE FUN
We can show people the way
Basically, from what I’ve read – yes, the girl from the insurance co. Has done her research - companies are applying a haphazard approach to adapting to this new emerging world.
Why?? If you work for/with big company – you need to understand the broader context of the challenges they face and what they might be doing about it. START-UPS vs BIG CORPS
Fixated with the output – it’s a process!
Focused on incremental change – which is fine – fix the basics
But it’s easier to make a profound idea reasonable than a reasonable idea profound
Keeping up with the Joneses culture – competitor research
Don’t follow a user centred design approach across the organisation
Budget and time being wasted when things fail because the above not followed – therefore it becomes harder to secure future funding
Innovation seen as risky and won’t pay off
Not just a presentation, this is a call to arms
We need to think about what we do as a wider skill set – you are more than just a job role and the full potential of user experience design is not being realised in large organisations.
As a professional discipline, we need to take some ownership of that and turn things around.
We need to show the CORPORATE powers that be – who know they need to change, who know that they need more creative thinking to drive innovation and be more relevant to their customers – basically, to survive, That UX Designers, the creative thinkers, the understanders of problems, design process followers – we can show non-creatives the art of the possible.
We have the skills and attitude that’s needed for this exciting new era. Where uncertainty rules we throw lean UX and iterative design at it – the design process is messy, but it doesn’t need to be scary – people just need to get it. And this is where I see we come in…
So, for all the creative black sheep in large organisations, be prepared to reveal the broad palette of your skillset and unashamedly share your creativity.